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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
It took a long time to get our vehicle back just for a recall of hood release.
Business response:
Your review is appreciated and we understand your frustration with the extended wait time for your hood release recall service. We recognize that time is valuable and waiting longer than anticipated for any service can be inconvenient. We take all feedback seriously as it helps us evaluate our service processes and identify opportunities for improvement. To discuss your service experience further, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com.
Clinton was very helpful and we enjoyed working with him. Overall we were very pleased.
Business response:
Thank you for taking the time to share your positive experience! We are thrilled to hear that you found Clinton to be so helpful throughout your visit and that you had an enjoyable experience working together. Your satisfaction with our service means everything to us, and we truly appreciate you choosing us for your automotive needs. It's wonderful to know that we were able to exceed your expectations and provide the level of service you deserved.
Good service and got it done when expected Thanks to V for helping with getting the service I needed done
Business response:
Thank you for your review and for taking the time to share your experience with us. We are delighted to hear that you received good service and that everything was completed as expected. It sounds like our team member provided you with exactly the assistance you needed to get your service taken care of. Your positive feedback about the quality of service and reliability means a great deal to us at Texas Nissan. We truly appreciate your trust in our team and look forward to continuing to serve you in the future.
Scheduled 10k Mike maintenance and arrived in time. I was out the door in just over an hour! Last time was almost 2 1/2 hours and I was not happy. Big smile this time!
Business response:
Thank you for your wonderful feedback! We are delighted to hear that your scheduled maintenance experience was so much more efficient this time around. Getting you back on the road in just over an hour is exactly what we strive for with every service visit. We understand how valuable your time is, and we are thrilled that the improved service timing brought a big smile to your face. Your satisfaction with the quicker turnaround time means everything to us at Texas Nissan. We appreciate you taking the time to share your posit... read more
Raymond and his team are Super! Will be back for next Serving, I hope it's with Same Awesome 😎 Team if guys. Thank you Deborah Perales
Business response:
We are utterly delighted to hear about your wonderful experience with our service team! It's fantastic to know that you found the team to be so exceptional and that they provided you with outstanding service. We take great pride in having dedicated professionals who go above and beyond to ensure our customers have a positive experience. Your kind words about the team's awesome work truly mean a lot to us. We look forward to welcoming you back for your next service appointment and will do our best to ensure you receive the sa... read more
Samantha and the team were great! Answer all my questions had me in and out!!
Business response:
We're thrilled to hear Samantha and the team provided great service! We look forward to seeing you next time.
Had a wonderful experience! Great service! Definitely love coming here. 10 out of 10 for sure!
Business response:
We're grateful for your wonderful experience! Thank you for your feedback.
Very smooth and easy transaction. Didn’t take all day to complete. Sales and finance were both great
Business response:
We are pleased to hear about your smooth transaction. Thank you for sharing your experience with us, and we hope you love your new vehicle!
Excellent customer service from Ray. He was not there when came to pick up vehicle I was highly disappointed and frustrated by the fact that I was being charged a service fee for using a credit card. I would think that a business as large as Texas Nissan could afford to absorb the swipe fee.
Business response:
Your positive experience with Ray means so much to us. We're delighted to hear that you received excellent service during your visit. We understand your frustration regarding the credit card processing fee and appreciate you sharing your perspective on this policy. Your feedback about these charges is valuable as we continuously evaluate our processes. We're also sorry to hear that your Ray wasn't available when you returned to pick up your vehicle, as we know how important those personal connections can be. We will be sure ... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,686 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open tomorrow at 7:00 a.m.