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The Bath Authority
- Kitchen & Bath
- Bedford Heights, OH
About this business
CLEVELAND BATHROOM REMODELING EXPERTS At The Bath Authority, we put our customers first… a lot of companies might say this but we live it! Our entire bathroom remodeling team from the founders of The Bath Authority to our production department, sales team, customer service reps, and installers, all of us are solely focused on the customer first! It starts with our company mission, to provide the highest quality bathroom remodeling products at the best market prices possible while delivering a world-class customer experienc... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The assessment was explained fully as were the options. Our materials came in ahead of time. The installers did a wonderful job. They completed the job in a day and a half. It probably would have only been one day, except they had to reroute some plumbing. As this is a handicap shower, the side of the base pan is flat. We have an issue with water running off the seat on to this edge and the floor. Upon notifying BA. They recommend a solution and ordered it. If it wasn’t for this glitch, that has yet to be rectified, I would ... read more
Business response:
Hi Wayne, thank you for your feedback and we are happy to see the majority of your experience with TBA was a positive one. We are working to quickly correct the issue and look forward to learning five stars. Should you need anything in the meantime, please don't hesitate to reach out. ^AMC
I would recommend The Bath Authority to everyone, especially the installer Pete, he did a great job.
Business response:
Dennis , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! ^AMC
I highly recommend the crew that came out. They went above and beyond to do a great job!
Business response:
Greg , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! ^AM
I was very satisfied with my experience, and they were very professional.
Business response:
Marilyn , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -ES
We had a great experience. We love the shower. I would definitely recommend The Bath Authority.
Business response:
Rose P., thank you for sharing your feedback of this experience with our team here at The Bath Authority. Don't forget to recommend us to your family and friends! -ES
The price is ridiculous… but the work was great
Business response:
Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. We would love to provide you further support if you need it! Feel free to reach out. -ES
Product is beautiful. Simeon is awesome. His work quality, communication & professionalism is extraordinary. Love our tub to shower conversation!
Business response:
We're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -ES
Done in 1 day, did a wonderful job!
Business response:
Paul , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -ES
Our shower looks decent overall! I’m happy from what it once was to what it is now! Only complaint is our drain was a brassy color and we ordered black finish for all the hardware. Also, our surround got a pretty deep cut that’s noticeable. Otherwise our crew was professional, courteous and cleaned up their mess! I wish it could have been done in 1 day like we were told, but I understand there was more work than the crew was made aware of. It seemed like communication fell short from the bath authority to the contractors. Ho... read more
Business response:
Jade, your satisfaction is our priority, and we're thrilled to hear that we've met your expectations during your recent experience with The Bath Authority. We are sorry for the minor hiccups, we're glad the team was ultimately able to resolve any issues you experienced. We appreciate your feedback and thanks again for trusting us for your bathroom remodeling needs! -ES
Frequently asked questions about The Bath Authority
How is The Bath Authority rated?
The Bath Authority has a 4.9 star rating with 735 reviews.
When is The Bath Authority open?
The Bath Authority is open now. It will close at 8:00 p.m.