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The Brennity at Melbourne Senior Living

3.7

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7300 Watersong Ln., Melbourne, FL, 32940, United States

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3.7308 reviews
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Anonymous 
8 years ago

We are moving. It is extremely depressing. Your feeling as a resident is that you have no value. Almost at every step, you are told, in so many words, that your care and well being is something that annoys them. The food is like a low quality restaurant. It is a few steps above school cafeteria. For example, one of my friends ordered fried food and it was black because the oil was not changed. The food is, often, cold and the service is slow. If you complain, they act like you are bothering them. The maintenance tries t... read more

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Jan 
10 years ago

Both my parents have lived at The Brennity in Assisted Living (AL) for almost a year, which is not their first AL facility to reside in. What I have learned in all my experiences with facilities (even in 2 different states) is that virtually all of them have handicaps to deal with, mostly thanks to state and federal law requirements out of their control. But I have to say that The Brennity tries to make things as good as they can be for their residents. If it’s who I think it is, I am acquainted with the “unruly resident in ... read more

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Anonymous 
10 years ago

Thought this was a great place however over the past 6 months care and other issues have increased. Management makes promises that are not kept-- just lip service and nothing has improved. Odors in the residents' areas. Beds go unmade, trash not picked up, food is not too good and there is a noisy, unruly resident in the dining room that disrupts the meal times daily. Paying for care that is not being provided while staff levels seem to have decreased. Looking elsewhere. 

Business response:

Thank you for your open and candid feedback in regards to The Brennity at Melbourne. We would like to schedule a meeting to review your concerns in detail. Our community strives not only to provide a clean environment to call home but also to provide outstanding care and service. Your review is not how our community strives to operate within our resident first culture. Please email Amy Stephenson, The District Operations Director at [removed] or call her at [removed] to schedule a meeting. Thank you. 

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Anonymous 
10 years ago

We heard all kinds of great things about The Brennity at Melbourne. My mothers sister was there for a while and it was really great. However, after we moved our mom in there, there was an organizational change. All the contacts that were there before had turned over. We did not have good experience with their care for my mom at all. We are currently looking to move her elsewhere. They made promised that they have not delivered on. They are charging us the highest level of care for my mother and they are not taking care of he... read more

Business response:

Thank you for your feedback. We are sorry that you had a negative response at The Brennity at Melbourne. We would like to invite you to a meeting to discuss your concerns. Please contact Amy Stephenson the District Director of Operations at [removed] to schedule your meeting. Again thank you for taking the time to give us feedback. 

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Anonymous 
11 years ago

This is a nice community, however the levels of care provided won't accommodate my mother's needs. She needs help remembering to take her meds in the morning. The accommodations offered for assisted living feel like a nursing home and residents are segregated between the two buildings of assisted living and independent living. The assisted living facility had a faint smell of urine when we toured the resident's areas. If they offered something other than small studio rooms for assisted living, it might be an option for my mo... read more

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Anonymous 
12 years ago

This property was an excellent choice when chosen. However, there has been a change in ownership as well as five executive directors in five months. Most of the nursing staff are no longer employees, but acquired through a temporary agency. The quality of care has gone down tremendously. The situation became so bad, my loved one and I decided to move to a different facility. A Place For Mom should no longer endorse the Brennity at Melbourne. 

Business response:

I am sorry that you have had a bad experience at The Brennity at Melbourne. We strive to provide the best care and lifestyle we can for our residents. I would like to take the opportunity to speak with you personally in order to address your concerns and also to find ways to improve our services. Please call me at [removed]. Marguerite Kraska Regional Director of Operations 

Frequently asked questions about The Brennity at Melbourne Senior Living

How is The Brennity at Melbourne Senior Living rated?

The Brennity at Melbourne Senior Living has a 3.7 star rating with 308 reviews. 

When is The Brennity at Melbourne Senior Living open?

The Brennity at Melbourne Senior Living is open now. It is open 24/7.