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7300 Watersong Ln., Melbourne, FL, 32940, United States
Get directionsMy Aunt tells us she wishes she could leave. She says she is not treated respectfully and the food is hard to eat. She wishes she never went but now it is hard to place her someplace else.
My auntie tells us she is not treated well. We really don't know where to put here, but we wish we had not put her there. For the money, she is not well served.
The Brennity is very emotionally demeaning for the residents, from the management on down. Residents seem to live in fear of telling the management their true feelings about the Brennity . I am seeing things from the outside as a friend to a resident. I feel very sad at the poor food, which seems to be thrown at them like slop. They seem to accept it like dogs who have no choice. I hate to be so blunt but people do need to see beyond the pretty exterior. I am not giving my name so my friend do not get into trouble. I could... read more
There are many unhappy people who had to move. They were told for the price that this place was excellent. In reality, this place isn't even average, and they charge 5 star hotel prices. Also, if you notice the reviews, the good ones are from people who never lived here. The people who have lived here, by in large, write bad reviews like I did.
My relative is begging me to get her out. She went in because she was sold a bill of goods about the food and other benefits. What a joke. Now, I have to try to find her a place that treats her well. She wanted people to know that what you see is not what you get.
Although the location was great we just didn’t feel like this was the right place for mom. On the day we visited there was some type of outing and there was hardly any residents there to see or talk to so it felt kind of empty. It seemed clean enough but not particularly friendly but again, we really didn’t see many people, staff or residents. It just isn’t the right fit for her.
We are moving. It is extremely depressing. Your feeling as a resident is that you have no value. Almost at every step, you are told, in so many words, that your care and well being is something that annoys them. The food is like a low quality restaurant. It is a few steps above school cafeteria. For example, one of my friends ordered fried food and it was black because the oil was not changed. The food is, often, cold and the service is slow. If you complain, they act like you are bothering them. The maintenance tries t... read more
Both my parents have lived at The Brennity in Assisted Living (AL) for almost a year, which is not their first AL facility to reside in. What I have learned in all my experiences with facilities (even in 2 different states) is that virtually all of them have handicaps to deal with, mostly thanks to state and federal law requirements out of their control. But I have to say that The Brennity tries to make things as good as they can be for their residents. If it’s who I think it is, I am acquainted with the “unruly resident in ... read more
Thought this was a great place however over the past 6 months care and other issues have increased. Management makes promises that are not kept-- just lip service and nothing has improved. Odors in the residents' areas. Beds go unmade, trash not picked up, food is not too good and there is a noisy, unruly resident in the dining room that disrupts the meal times daily. Paying for care that is not being provided while staff levels seem to have decreased. Looking elsewhere.
Business response:
Thank you for your open and candid feedback in regards to The Brennity at Melbourne. We would like to schedule a meeting to review your concerns in detail. Our community strives not only to provide a clean environment to call home but also to provide outstanding care and service. Your review is not how our community strives to operate within our resident first culture. Please email Amy Stephenson, The District Operations Director at [removed] or call her at [removed] to schedule a meeting. Thank you.
The Brennity at Melbourne Senior Living has a 3.7 star rating with 324 reviews.
The Brennity at Melbourne Senior Living is open now. It is open 24/7.