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7300 Watersong Ln., Melbourne, FL, 32940, United States
Get directionsBrennity's quality and services were amazing when I first looked into it. When I moved my parent into the facility, the care was excellent. I was contacted with every fall or medical concern. Over the last few months, the quality has gone downhill. My parent's blood pressure has gone from normal to high and we have not been contacted, has been left in a room so unbearably hot it felt like a sauna when I walked in. The request has been made for assistance with exercise and it has not been honored after repeated requests. The ... read more
Business response:
I am sorry that you have had a bad experience at The Brennity at Melbourne. We strive to provide the best care and lifestyle we can for our residents. I would like to take the opportunity to speak with you personally in order to address your concerns and also to find ways to improve our services. Please call me at [removed]. Marguerite Kraska Regional Director of Operations
Unfortunately, my experience has been disappointing due to ongoing understaffing issues. The lack of staff has affected important areas of care, including timely meals, medications, and assistance with basic needs like getting to the bathroom. The caregivers who are there seem to do their best, but the facility clearly needs more support and better staffing consistency. At this point, I would not feel comfortable recommending this community until the staffing situation is improved.
Business response:
Hi there! We appreciate you taking the time to leave a review of The Brennity at Melbourne Senior Living. As we operate by a resident-first philosophy, input like yours helps us to improve. In our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Melissa Sloper, at 817.228... read more
Rented a cottage. Showed local management serious deficiencies making the cottage unlivable. They promised fixes which didn't happen. I then had to contact Brennity Corporate to get a refund.
Business response:
We appreciate you taking the time to leave a review of The Brennity of Melbourne Senior Living. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current and former residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Melissa Sloper, at 817.22... read more
After 8+ years we are increasingly disappointed with this facility. The maintenance of the grounds is slipping with mold stains on many walls. The latest trend is to add supplemental charges wherever possible, parking , transportation, gym classes , and entertainment events which used to be covered by the monthly assessments. Rent is guaranteed to increase by anywhere from 3-6% annually- count on it! The latest move is to demand residents reserve a dinner time and this must be done daily. All changes from management are dire... read more
This used to be an elegant place to live. Now the maintenance of the building is poor, the food is very poor, entertainment is very limited and management comes down hard on the residents when they try to discuss these issues. Despite all this rent continues to increase 3-6% a year without fail. Now they are adding charges for rides, take out trays., exercise classes, parking, and anything else they can think of. There is no medical assistance for independent living residents. They have the biggest apartment s in the area bu... read more
Business response:
Hi there! We appreciate you taking the time to leave a review of The Brennity at Melbourne Senior Living. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Melissa Sloper, at 817.228... read more
We removed our loved one from The Brennity at Melbourne and brought him home last [date removed]. I would never use them again. They are underrated, understaffed for the money they charge.
My loved one was previously a resident at The Brennity at Melbourne Senior Living and the experience was not good. Based on our experience, I would not recommend this facility to others.
Business response:
We appreciate you taking the time to leave a review of The Brennity at Melbourne Senior Living. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from prospective residents and their families. In order to understand more about your feedback of The Brennity at Melbourne Senior Living we invite you to connect one-on-one with our Regional Director of Operations, Melissa Sl... read more
Living at The Brennity My wife and I moved to the BRENNITY,Melbourne Fl in May of 2018. When we moved into our cottage it was very nice, - people were friendly, employees were friendly and helpful, and the food was delicious. Around the last of November or the first of December everything changed for the worse. Decisions by local managers as well as people from corporate changed our transportation arrangements, we had to wait three weeks to go shopping (at Christmastime!), we could only get free transportation to doctors on ... read more
Business response:
Ron, Thank you for taking the time to leave a review. The Brennity at Melbourne Senior Living has an incredibly active and vibrant Facebook page. Here’s the link [Hyperlink: https://www.facebook.com/TheBrennityAtMelbourne/]! Associates at the Brennity at Melbourne Senior Living are tenured and committed to providing the best possible experience for all residents. In order to better understand your situation, we invite you to speak with our Regional Director of Operations Erik Hammerquist at 845-367-3232.
Not enough staff, food shortage, did dispense medication properly - Residents falling numerous times needing hospital care w/ stittches - spouse sent to hospital and no one contacted me.
The Brennity at Melbourne Senior Living has a 3.7 star rating with 316 reviews.
The Brennity at Melbourne Senior Living is open now. It is open 24/7.