This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Rochester Hills, MI
About this business
Location details
1086 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
The cancellation process was very organized, with help from two on-site employees. (I had an issue canceling with their billing partner, ABC Fitness - That is my only complaint here). However, the on-site employee manager straightened that out once he understood my situation which the previous employee told him. (This was taken care of within 24 hours!) Thank you again for your prompt responses and for helping me cancel my membership - you both made it very easy and stress-free after dealing with ABC Fitness directly.
Horrible place.never any gym equipment available. Everyone’s on top of each other. Overpriced and when you try to cancel your membership they don’t let you cancel and continue to bill you. NEVER EVER AGAIN. 0 stars. Despicable
Several days ago I called about my account charge and was told someone would call me back. They never did. So I called to cancel and they told me I had to email with a certain number. After emailing someone for help they told me I was charged $60 for a yearly enhancement fee. I absolutely positively was not verbally told about that fee at sign up. I would have never signed up if that was the case. Hiding that in a contract is absolutely insane. When I asked for my contract they told me I need to call my club to get that. I c... read more
I cancelled my membership in March of 2020 when Covid hit. I emailed them and left them a voice message as their centers closed down. They say they never received my messages and continue to harass me for money they believe to be owed them. I moved out of stated and even told them this a second time that I cancelled this.
I don't even want to give this business one star. They rip you off by charging a monthly fee and an annual fee. I asked that they discontinue charging my cc for my daughters membership and they refused, saying she needed to come in and cancel. Once she did that a month later, they told her she needed to send an email to cancel. I called them a few times between December 1, 2025 and January 20th, 2026 and each time they said she needed to come in knowing she needed to send an email and in the meantime continued to charge me f... read more
After 7 years as a member with the mid level membership that allowed me to take all Group X classes, you changed rules in the middle of my current membership year. I can no longer reserve a spot in Pilates class. The only Group X classes I take. I do nothing else in the gym. You gave no notice. You did not grandfather my membership. Shame on you. I’m so disappointed in a gym I once loved.
I threw up on the machine once and was forced to clean it because the cleaning lady wasn't available. Super gross. Summer was asking way too many personal questions. Please do yourself a favor and don't ask people where they work and live or expose your family secrets. I feel like I got violated around her. I'm done letting things slide at this disrespectful gym cause. She's a little unprofessional and too close for comfort, not to mention invasive. Don't know her at all, this is what I observed.
Beware! Requested a cancellation from this gym with a written doctors note and both times I sent in this request both times my request was rejected. Do not waste your money and time joining this gym because should you ever need to cancel it for any reason be prepared to get rejected, aggravated and frustrated. I've been going back and forth with them for 3 months now and still can't get this cancellation done with a PCP doctor's note and a sports medicine doctor note as well.
To whom it may concern President/CEO I am writing to express my extreme dissatisfaction and disappointment with the recent experience I had at The Edge Fitness Clubs located in ********* ***As a member of your facility, I expected a certain level of professionalism, customer service, and cleanliness that was sorely lacking during my visit. I regret to inform you that my encounter on 08/17/23 has left a lasting negative impression on your establishment. First and foremost, I was taken aback by the state of unprofessionalism a... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.4 star rating with 580 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 7:00 p.m.