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The Edge Fitness Clubs
- Gyms
- Rochester Hills, MI
About this business
Location details
1086 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
The cancellation process was very organized, with help from two on-site employees. (I had an issue canceling with their billing partner, ABC Fitness - That is my only complaint here). However, the on-site employee manager straightened that out once he understood my situation which the previous employee told him. (This was taken care of within 24 hours!) Thank you again for your prompt responses and for helping me cancel my membership - you both made it very easy and stress-free after dealing with ABC Fitness directly.
I tried to cancel my membership to switch gyms but was told I was in a year long contract, which I was not notified about over the phone, the gym is trying to use this against me and refuses to allow me to cancel
Dear Edge Fitness Management, I am writing to formally file a complaint regarding the unprofessional conduct I experienced at one of your facilities. On [September 27, 2025 approximately 12pm], I entered the gym and politely asked to use the restroom. I identified myself as working in law enforcement and explained I only needed restroom access. The employee, identified as K, responded that she did not care who I was. Her tone and behavior were dismissive and unprofessional. I explained that I wanted to file a complaint about... read more
Disgusting. Scammed my son into a “one month membership before college” and said just cancel next day. Which he did. Pulled money out of checking account so it cost $150 for a one month membership. Scam contract. manager was supposed to email me documentation and refund second payment. Third call to the edge. “It’s on the way” Yeah, I have heard that before.
I have been trying to cancel my membership for over a month, but without success. The support I have received from The Edge Fitness and ABC Solutions has been extremely disappointing. I only get copy-pasted messages generated by AI, which show a complete lack of care for the customer’s request. Even with a doctor’s note confirming my pregnancy, I was unable to cancel my membership. There is a total lack of empathy, respect, and concern for the customer from both The Edge Fitness and ABC Solutions. I do not recommend The Edge... read more
I joined The Edge Fitness Club (********** ** location) in April 2025. At the time of signup, I was not clearly informed that the membership was a 12-month contract with extremely limited cancellation options. I was led to believe it was a cancel-anytime membership. When I later attempted to cancel, I was denied by both Edge Fitness and *** ******* **********who insisted I could only cancel for medical or relocation reasons. They ignored the fact that the contract was never properly disclosed to me at signup and that I was m... read more
I threw up on the machine once and was forced to clean it because the cleaning lady wasn't available. Super gross. Summer was asking way too many personal questions. Please do yourself a favor and don't ask people where they work and live or expose your family secrets. I feel like I got violated around her. I'm done letting things slide at this disrespectful gym cause. She's a little unprofessional and too close for comfort, not to mention invasive. Don't know her at all, this is what I observed.
Beware! Requested a cancellation from this gym with a written doctors note and both times I sent in this request both times my request was rejected. Do not waste your money and time joining this gym because should you ever need to cancel it for any reason be prepared to get rejected, aggravated and frustrated. I've been going back and forth with them for 3 months now and still can't get this cancellation done with a PCP doctor's note and a sports medicine doctor note as well.
To whom it may concern President/CEO I am writing to express my extreme dissatisfaction and disappointment with the recent experience I had at The Edge Fitness Clubs located in ********* ***As a member of your facility, I expected a certain level of professionalism, customer service, and cleanliness that was sorely lacking during my visit. I regret to inform you that my encounter on 08/17/23 has left a lasting negative impression on your establishment. First and foremost, I was taken aback by the state of unprofessionalism a... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.4 star rating with 539 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.