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The Edge Fitness Clubs
- Gyms
- Rochester Hills, MI
About this business
Location details
1086 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Dear Edge Fitness Management, I am writing to formally file a complaint regarding the unprofessional conduct I experienced at one of your facilities. On [September 27, 2025 approximately 12pm], I entered the gym and politely asked to use the restroom. I identified myself as working in law enforcement and explained I only needed restroom access. The employee, identified as K, responded that she did not care who I was. Her tone and behavior were dismissive and unprofessional. I explained that I wanted to file a complaint about... read more
Disgusting. Scammed my son into a “one month membership before college” and said just cancel next day. Which he did. Pulled money out of checking account so it cost $150 for a one month membership. Scam contract. manager was supposed to email me documentation and refund second payment. Third call to the edge. “It’s on the way” Yeah, I have heard that before.
I have been trying to cancel my membership for over a month, but without success. The support I have received from The Edge Fitness and ABC Solutions has been extremely disappointing. I only get copy-pasted messages generated by AI, which show a complete lack of care for the customer’s request. Even with a doctor’s note confirming my pregnancy, I was unable to cancel my membership. There is a total lack of empathy, respect, and concern for the customer from both The Edge Fitness and ABC Solutions. I do not recommend The Edge... read more
I joined The Edge Fitness Club (********** ** location) in April 2025. At the time of signup, I was not clearly informed that the membership was a 12-month contract with extremely limited cancellation options. I was led to believe it was a cancel-anytime membership. When I later attempted to cancel, I was denied by both Edge Fitness and *** ******* **********who insisted I could only cancel for medical or relocation reasons. They ignored the fact that the contract was never properly disclosed to me at signup and that I was m... read more
Completely betrayed my trust with the contract. I'm taking them to small claims court.
First and foremost, I was not under any current contract when the following occurred. My bank issued me a new debit card that was being billed monthly by Edge Fitness. I was out of the State and figured I'd handle it when I got back. That's when I started receiving daily multiple calls from annoying salesmen regarding my account. Sometimes twice a day, sometimes three times a day. This has been going on for months. It became so annoying that I decided to take my business to another gym altogether. Now I receive threats from ... read more
This place is an absolute scam. I canceled my membership back in December 2024 but the manager at the time did not fully complete the cancellation. Since then I have had money removed from my account for yearly membership and monthly memberships. I kept calling trying to get this resolved for MONTHS. They refused to remove my bank account from my account. They kept stalling and never did the cancellation correctly until JUNE 2025. Now I am fighting to still get all my money back. There really needs to be better legal recours... read more
I have several frustrations that are due to (according to the staff) corporate policy. In no particular order: 1. Membership is through an unresponsive, klunky software system. Once something goes wrong (in my case, a change to a different level of membership and dropping personal training), it will take many, many emails and discussions with staff to correct. 2. Staff is immature when handling complaints. It's not personal, dudes. It's YOUR JOB. Corporate needs to do some more effective training. 3. Ladies locker room is al... read more
Edge Fitness will not allow you to cancel a membership unless you leave for military, become disabled, or move more than 15 miles away. I was paying month to month and did not physically sign or was presented with a contract and in recent communication with Edge I was not told I was under any contract. The person at Edge and ABC emails do not tell me why, just that I cannot cancel. FYI - as this is a lifetime commitment apparently. I see why they are not a BBB member, I should have checked first.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.4 star rating with 548 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 7:00 p.m.