The Edge Fitness Clubs

Sherine R 

on BBB

2 years ago

Edge Fitness has messed up my contract by charging me once in January for an annual fee and have a second annual fee scheduled to be withdrawn in June of this year. The representatives, I dealt with, knew of the issues and kept promising me that a supervisor will call me to correct my contract, but no one called. I made many visits in person to the gym, but kept being either ignored. I went y to my bank and advised them of the unauthorized charge already made and about to be made. As a result, my bank pursed the charge made ... read more

Scott D 

on BBB

2 years ago

Very unprofessional gym that does not provide safety to its members and does not enforce any of the rules. There are constantly guys and girls taking pictures in the bathroom mirrors, near the showers, and posting them on instagram and other platforms. The club does not bother to stop these members and there is no telling if they are taking voyeur pictures as well. The front desk staff does not talk to people breaking rules. The gym is an unsafe environment for people to exercise in. 

Laryssa K 

on BBB

2 years ago

Canceled membership And they kept Charging my card. No one will get back to me about this matter. 

Ryan S 

on BBB

2 years ago

I've never visited or signed up for anything from edge fitness yet they somehow got my phone number and now send me spam texts on a regular basis. I block every number I get their spam from and it keeps coming day after day. I don't want to join their club and I can't opt out of their predatory messaging because they have infinite numbers to send it from. DO NOT GIVE THIS GYM YOUR INFORMATION FOR ANY REASON. 

Erich B 

on BBB

2 years ago

Signed up under the guise of a month to month plan and could cancel with 30days notice. Go to cancel and was told I could not cancel until my year (which was not mentioned once) was up. Follow up with double checking everything you sign and do not fully listen/trust the sales rep 

Brandon C 

on BBB

2 years ago

If I could rate this business zero stars, I would. In the two years I was a part of this facility, I never witnessed any staff cleaning anything, particularly the restrooms. It was always over-crowded, no matter what time of the day you went. Also, good luck cancelling your membership. They require you to be medically deceased before you can cancel. Never will I attend edge fitness again. 

JON P 

on BBB

2 years ago

The Edge Fitness in Norwalk has been my club for almost ten years. During that time have survived a renovation. However, one constant has been prevailing. The club has rules that it does not enforce, equipment breakdowns that take multiple weeks to repair, is totally understaffed with less than effective management, and this is currently manifested in the fact that the men's sauna has been out of action for over a week (and not for the first time) and currently the staff has no idea when it will be back. This is an example o... read more

Viktar S 

on BBB

2 years ago

Their "membership" is a trap contractor that they disguise as a monthly membership that is impossible to get out of! DO NOT sign up with this gym or any other partners of *** billing gyms! 

Michael R 

on BBB

2 years ago

I have a membership with Edge fitness in ********* ****** ** for over a year and a half now. Went off to college at * ** * *** *****and have been trying to cancel my account for months now with no response! I've been to the gym and they say I have to cancel online at customercareabcfitness.com. Sent numerous emails with on a confirm request of email and they still have not canceled my membership! Worst customer service ever! They make it impossible to cancel just to steal the monthly dues!