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The Retrofit Source
- Auto Parts & Supplies
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
!!!WILL NOT BE BUYING FROM HERE AGAIN!!! I bought their SUBARU IMPREZA (2017+) PROFILE PIXEL DRL BOARDS for my car which is a 2018 Impreza. They definitely do not fit. The product description says they are supposed to be made with aluminum pcb’s but instead they are made with cheap kapton tape with only 14 leds on the entire thing. The description also stats they are supposed to fit into original board slots which they do not because they just don’t fit at all. After going back and forth with their customer service for weeks... read more
Purchased $150 e-giftcard on 7/27, still has not arrived on 8/14. On 8/4 "Briggs" their AI chat bot claimed the manager was "working on it" on 8/11, "Briggs" claimed the manager "sent it 13 days ago"... The code was never sent. And if it was, why was the answer on 8/4 that the manager was working on it? Worst customer service, the $150 giftcard was going towards the $1K light bar, I can't imagine the BS I'd have to deal with if something went wrong with that purchase. Tried to settle directly with customer support (weeks ... read more
Business response:
We would like to express our sincere apologies for the inconvenience you experienced with your recent purchase of a gift card from our company. We deeply regret any frustration this situation may have caused and would like to assure you that we take your feedback seriously and have taken immediate steps to address the issue. Upon investigating the matter, we found that there was a delay in the processing of the funds to credit your account with the purchased gift card amount. Our manager was actively working to resolve this... read more
I have the xbs for my ford truck and on the 5th pair. Complete garbage. Bought tail lights back in nov 2022 and they keep getting pushed back. today is 3/2/2023 and I cant get anyone to refund my money, which I was told they were going to do
Business response:
Hey Amy, can you send us a message with your order details? I'd love to get this taken care of for you!
Order came late with missing parts. Called three times, hung up after being on hold for over 15 minutes. Sent email to initiate a return, got no response. Return process is unnecessarily complicated, customer service non-existent. Do not recommend.
Email & called them last week and today for missing hardwares. Got no response at all.
Business response:
Michael, we would love to help you. I can't find your exact account, as we have several under the same name. Please reach out and give us another chance to assist you!
Let me start by saying that I have ordered many, many lighting kits from TRS in the past both for my personal stuff as well as inquiring friends. I hate to speak poorly about any company dealing with post covid business climate but I own a company myself and I have witnessed a very poor shift in quality of service from this company. My order was not labeled back ordered or not in stock. But they took my money and shipped the order partially. I had to call to find out, after I had the vehicle on the lift and disassembled-... read more
Business response:
Tyler, we hate to hear you had a bad experience. We can promise you this isn't the norm and if we can make that up to you, please reach out and let us know how!
Been without headlights for the Jeep for 7 weeks. Started a warranty claim on September 23rd, got a response that following Monday. Ever since then, I have to follow up twice before I get a response. Finally, 9 days ago they ask for a good shipping address to send a replacement kit. Provided no shipping info. Reached out twice since, and then today I get a "Shipped" email to an old address. Days are short and we can't drive the Jeep at night. Terrible experience.
Business response:
My apologies! Let me know if i can further assist you with this. If you have yet to receive your order please send me over your order number or case number to get this fixed! Thanks.
Terrible company with unethical sales tactics. I ordered some ballasts that showed “in stock” then instead of shipping confirmation they informed me that ballast are actually Not is Stock for another 4-6 weeks so i responded with request to cancel the order. Received another email to confirm my request which i responded to confirming that i want them to cancel that order. I thought all was was set and done. To my surprise they just sent me an email stating that my order was shipped. I mean what kind of business does tha... read more
Business response:
Hello, this most likely shipped before the cancellation processed. Please reach out when you receive that and we can get you a return label! 404-220-7940 Support@TheRetrofitSource.com
My order came with missing pieces. Called customer service was on hold for 3 hours …emailed and didnt get a response. Gonna take a month to get my headlights in. I dont leave reviews but going out of my way to leave this bad one!
Business response:
Sorry you had a bad experience Garret. We will have these parts out to you as soon as possible!
Frequently asked questions about The Retrofit Source
How is The Retrofit Source rated?
The Retrofit Source has a 4.4 star rating with 1,398 reviews.
When is The Retrofit Source open?
The Retrofit Source is closed now. It will open tomorrow at 9:30 a.m.