This profile has been claimed by the business owner or representative.
The Retrofit Source
- Auto Parts & Supplies
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NOT HAPPY with customer service. Contacted on 9-20-22 to consult about my flickering headlite. Was advised that probable cause was defective ballast. Ordered new ballast, when it arrived, I discovered the connectors are not compatible to my existing connectors. Tried to contact again, after being on hold for 2 1/2 hours, call disconnected. Next day, on hold for 1 hour, finally talk to someone and was told to submit pictures. I submitted pictures of my existing ballast and after another day of being on hold for 53 minutes I w... read more
Business response:
Hey Darryl, I saw you updated your Google review that we were able to assist you. I hope that's still true!
Bought breaklights for a C7 corvette, 4 days after install, drivers side rear started hyper flashing. Throwing left rear break light code on the dash. I have removed and checked all the connections with the same outcome. It's a bad job to install these on a corvette as you have to completely remove the bumper. I have sent two emails with no response and waited on hold for over an hour twice unable to contact anyone !!! Customer service is a complete joke
Business response:
Sorry Jason, please reach out so we can help you! 404-220-7940 Support@TheRetrofitSource.com
I have ordered from the RFS before with good results. This time? Awful. I placed my order, online, and was told the 50W ballasts were not available. Fine. I instantly emailed and said to send the 35W. No reply. So, I assumed they would arrive. The package did arrive, but it came with NO ballasts. So, I emailed and no reply - that happened 3-4 times, total. I then placed 4-5 calls over 1 weeks time. Each time, on hold for up to 30min. each time. Never did get connected to a human. At this point, I have a box of... read more
Business response:
Hey Curt, sorry to hear about that. We would love to help you with this. What's some contact info so we can assist you!
Actually reaching out their customers who need help instead of just blowing them off. every positive review they respond to thanking then for it, but if you have the slightest issue, you get nothing from them. quite sad. I, even as a brand Ambassador, get blown off from their customer service dept. sent numerous emails, reviews and everything in between, not a peep.
Business response:
Hey Gary, we respond to all of our reviews! We'd love to help you if at all possible! 404-220-7940 Support@TheRetrofitSource.com
Your service department stinks so far I’ve spent a total of seven hours on hold!!! Over the past three days can’t get a hold the teck. Dept. Nor sales or the order dept I must be crazy because I wanted to buy fog lamps to go with the Xl led headlights
I have their headlights in my 2011 f350 for a couple years now and the clear lenses have gone yellow. I've tried to get ahold of them numerous times to get replacement lenses weather covered under manufacture warranty or weather I have to pay for them with no response. I've emailed, called numerous times either getting disconnected or sent to voicemail. then I left a voicemail and have still yet to hear back. Horrible communication
Business response:
Hello Matt, I am very sorry to hear about your issues with your headlights, that is not what we like hearing! That is very interesting to hear that you are not being replied to, as we are handling emails within the same day it's received or the day following! Did you send it directly to our email address? If so, can I please have your Email Ticket Number that you received after sending us an email? If you have not sent us an email, I highly recommend sending it to us directly to avoid any possible disconnects with sending ... read more
The purchase went well and the bulbs were good but they are sending SPAM ever since.
Business response:
Hello! We are glad to hear that your order went very well and that you are loving the products! We send out occasional newsletters in which you are always free to unsubscribe from - you can stop the emails/messages anytime you wish to! Just scroll to the bottom of the email and tap "Unsubscribe". This way you will no longer get messages from us. Easy as that! 😀 If there's anything else I can assist you with, please let me know! Thank you, -Support
Poor customer service and don’t support people owning their products. Apparently the head of XB Product Support from Morimoto works at TRS but you’ll get better support from Morimoto themselves. They have other sister companies that are horrible as well. Save yourself headache and buy from another manufacturer. Forums also show their products aren’t built for durability.
Business response:
Hello Geoff, I am sorry to hear of the poor experience you had with your support request, that is not at all what we want to hear. We are extremely supportive of our customers and the products they are using, we share our customer's builds all day long on our social media, and our support team helps hundreds of folks out every day over Phone and Email with future builds and install-related questions! 🤝 I tried looking for your email thread so I could further investigate what may have gone wrong, but I was unable to find a... read more
So i went to make order at website for Morimoto Headlights for S550,well a company that claims worldwide shipping they don't ship to PR, ok so let's email them, i will not say the name started helping out claiming yes we do WW shipping, i was left hanging after some mails and screenshots, ok so let's chat using web site, i was told they don't ship but not before leaving me hanging a couple of times, ok great, let's try some more help, messenger yeap no aswer, for a Company to claim WW shipping at least PR is not included and... read more
Business response:
Hello there! I am not sure who you spoke to regarding this question about shipping, however, I can promise you we can ship to PR without a problem, we ship multiple packages there every week with zero issues! I'm not certain if there was confusion somewhere along the lines, but I know we can! If you want to get those S550 headlights on the way to you, please send us another email with a screenshot of this reply so that our team knows what the situation is! 👍 We'd be happy to get an order placed with you regarding those ho... read more
Frequently asked questions about The Retrofit Source
How is The Retrofit Source rated?
The Retrofit Source has a 4.4 star rating with 1,398 reviews.
When is The Retrofit Source open?
The Retrofit Source is closed now. It will open tomorrow at 9:30 a.m.