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The Retrofit Source
- Auto Parts & Supplies
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So i went to make order at website for Morimoto Headlights for S550,well a company that claims worldwide shipping they don't ship to PR, ok so let's email them, i will not say the name started helping out claiming yes we do WW shipping, i was left hanging after some mails and screenshots, ok so let's chat using web site, i was told they don't ship but not before leaving me hanging a couple of times, ok great, let's try some more help, messenger yeap no aswer, for a Company to claim WW shipping at least PR is not included and... read more
Business response:
Hello there! I am not sure who you spoke to regarding this question about shipping, however, I can promise you we can ship to PR without a problem, we ship multiple packages there every week with zero issues! I'm not certain if there was confusion somewhere along the lines, but I know we can! If you want to get those S550 headlights on the way to you, please send us another email with a screenshot of this reply so that our team knows what the situation is! 👍 We'd be happy to get an order placed with you regarding those ho... read more
Terrible service when it came to my $600 malfunctioning C7 stingray tail lights. Do not want to provide the 10 year warranty for my product that were purchased Sept. 4th of 2020
Still waiting to hear back about when my missing part from my order is coming after 3 days
Great quality on hid kits but I have a few gripes about how my purchase went. Sent me a bad ballast had to destroy it and send pics back then they ship out usps first class took 5 days to replace...luckly I had old ballast. Cut my finger in the process of destroying the ballast. Also had to order extra part for my install that was slow to arrive.. extra parts like drivers make install clumsy and adds parts under the hood.smh maybe I will go LED next time. Overall nice quality kit but way too many different parts that can cau... read more
Great parts. Arrogant customer service. The guy I spoke with was not helpful.
Well I ordered an HID kit for my truck from here which was $170 dollars well I hooked it up over the weekend and one light was not working and it was the weekend so nobody I could get ahold of for one. So today as Monday I call to try to get this handled and the guy for customer service was very rude to me and just trying to make me feel like an idiot the whole time, and then told me the only way they can do anything was by me emailing them, and I said okay well I am at work and my paperwork is at home could you look up my o... read more
Ordered HID kit for 2014 impala. It was awesome the lights were great. After week ballast went out. They exchanged right away now passenger light started to flicker while at stop light. Hope its fluke as I went through 3 sets of LED with old company I use to deal with. Not thrilled and this company came highly recommend through dealer. On flip side my dealer told me that the new equinox went to all HID on all trim levels but base and LED on high end and and next gen Impala should do the same as the 2018 added LED lower light... read more
If you're going to say you're the leaders in the industry then act like it. Take 4 days for an order to go from pending to processing and now says that it's been sent to the warehouse for 2 days now and still no tracking. My second order I placed the day after just arrived today.
I'm just looking for a eta on my order.
Frequently asked questions about The Retrofit Source
How is The Retrofit Source rated?
The Retrofit Source has a 4.4 star rating with 1,403 reviews.
When is The Retrofit Source open?
The Retrofit Source is closed now. It will open tomorrow at 9:30 a.m.