The Smilist Dental - Smithtown

Monika A. 

on Yelp

5 years ago

I really like my dentist and dental hygienist but unfortunately I will not be coming back unless the office returns the 1,000$ that they have stolen from my insurance. They charged my insurance for an orthodontic treatment I have never received or agreed to. I have called them a few times asking them to refund the money to my insurance. They have only refunded a portion. Now, when I call the billing department no one answers the phone. This makes me think that there have been other times when I have been incorrectly charged.... read more

jeannette r. 

on Yelp

5 years ago

I have to say this practice has to be one of the worst I have ever had the misfortune to deal with. Not only have they destroyed a tooth (#27) by using a dentist that couldn't figure out the equipment and left me with an unfinished root canal, the tooth ended up being extracted. I had to deal with a new dentist every time I turned around. I had one dentist that looked at my xray to do some work, told me ok, fine, and then I received a call three days before my appointment that he was leaving in three days and would not be do... read more

Taylor G. 

on Yelp

5 years ago

I am so irritated with this practice. I followed my dentist to this practice and that is the only reason I have gone here. My dentist is amazing, but these front desk people have absolutely no idea what they are doing. I made an appointment and asked if my insurance was covered, then was informed AFTER my appointment that I wasn't and needed to pay out of pocket. My boyfriend also made an appointment in which front desk told him YES we accept your insurance, he got his cleaning, took off his job to get cavities fixed at a la... read more

J D. 

on Yelp

6 years ago

I am very disappointed with my visit to the Smilist. After reading all the positive reviews I was convinced that my fear of going to the dentist would be no more. If anything, now it's worse. I went to have two wisdom teeth pulled by Dr. Pan. He was rude from the beginning. I expressed how nervous I was and he looked at me like I had three heads. He gave the impression that I was wasting his time and laughed at me on many occasions. He honestly made me feel so stupid while I was there that I wouldn't feel comfortable c... read more

Monica R. 

on Yelp

6 years ago

We love Dr. Fisher - followed him from his private practice - but do not like the Smilist offices. The Smilist simply buys up practices of dentists, especially those close to retirement, and adds a lot of scheduling difficulty and bureaucracy to the experience of going to the dentist. They have constant staff turnover that we have observed over the last three years and you often have to go through layers of people if you have a problem or even to do something simple like reschedule. And your dentist can't really interven... read more

Patricia S. 

on Yelp

6 years ago

Awful experience. The only reason I went here was to follow my dentist who moved to this location. The women at the front desk took my ID and my insurance card. She said she would bring it to the room I was getting my cleaning because they were ready for me now. When I went to leave the women wasn't there and I completely forgot about it. So I have to go back in the morning for it. She offered to mail it to me but who would want to go a few days without their license? Also the hygienist was terrible I felt like I was being w... read more

Lauren G. 

on Yelp

7 years ago

I went to the Smilist for an X-ray and a cleaning where they told me that I had multiple cavities that needed to be filled as soon as possible. After sending my X-rays to a different dentist that I trust for a second opinion he told me the x-rays that they took were no good and so he took his own. He told me that I absolutely did not need any work done and that filling anything would have been a big mistake. I understand that these places are business' and need to make money but I would be extremely careful about what you ha... read more

Lulu T. 

on Yelp

9 years ago

I usually do not post reviews, especially negative ones, but I am afraid that this office is cheating other patients out of money as they tried to do with me. When I called to make my initial appt. I asked if they accepted EDP insurance and I was told yes. At the appointment I was given a price and I asked if it included the EDP discount and Carmen said yes but it turned out that was not true (it was not itemized on the quote). When I went to pay the second half of my $3200 bill I asked again and was told by Alexis that this... read more