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TotalBond Veterinary Hospital at Bethel
- Veterinarians
- Lake Wylie, SC
About this business
Location details
125 Forest Oak Dr, Lake Wylie, SC, 29710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They were very patient with our Penny who is always anxious. They provide quick to update and provide information on her condition and treatment plan
Business response:
Hello Garry R. Thank you so much for your review! It is our absolute pleasure to provide you and Penny with a pleasant experience at our hospital. We are always here if you need us!
Had a very positive experience taking our cat here . Even with COVID restrictions, they managed to give our cat a thorough exam, answer in depth the questions we had about a procedure he is to undergo and truly left us impressed with their professionalism. The vet (Dr W.) was very personable and we left feeling very comfortable that our cat would be in good hands. Highly recommend this practice for other pet lovers who feel their pet deserves the same high quality medical care that they want for themselves. Sharon P.
Business response:
Hello Sharon P, Woo hoo! We absolutely love hearing about experiences like yours, thank you so much for taking the time to share! We look forward to seeing you and your sweet cat next time!
We love our vet. They are wonderful at getting us in if we have an emergency and everyone always is so friendly and cares about the dogs.
Very nice, very professional people at a very nice place. They've done very well by all5 of our furbabies so far. New policy...they no longer carry Revolution flea/tick/heartworm prevention meds for dogs there, only cats. And if you use mail order for those, you need to go in and get an actual paper prescription to mail in yourself, which they won't give you unless they've had a recent heartworm checkup, so plan accordingly! Overall, very pleased with their service.
This place has taken care of a lot of dogs I love - from my parents dogs to my own. They do a great job, explain everything well, and show they really care about the animals. I highly recommend them for any vet needs.
Horrendous. My dog has a severe respiratory infection. Total Bond conducted an X-ray and prescribed antibiotics and prednisone. He hasn't improved in the two weeks on meds, so Total Bond prescribed a stronger antibiotic. Total Bond offered a written prescription for the new antibiotic, advising me to have it filled with an online pharmacy, because the cost was much better; four times less, to be exact. I find out through Chewy that Total Bond will not call and give meds approval. I have to MAIL A PHYSICAL COPY OF THE R... read more
Business response:
Hello, Jill J- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (803) 831-1318 OR bethel@totalbondvets.com.
THIS PLACE IS A JOKE. I have a cat with a broken leg who was hit by a car and I rushed him to the hospital. A year later I still have him. This veterinarian service IS THE WORST! They are absolutely RUDE They harass you about your appointments. Again this cat has a complete broken leg. They were disgustingly rude to my mother and my fiancé. If any vet needs to get shut down it's this place. EVERYBODY AVOID THIS HEADACHE. I WILL TURN EVERYONE AWAY FROM THIS PLACE & NEVER RECOMMEND IT! THIS PLACE IS A JOKE HOLE
Business response:
Hello Steve M., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. While we were genuinely eager to continue providing veterinary care for your cat, we can only do so through respectful dialogue and a polite relationship. We believe that you will be better served by a different veterinarian, and hope that you are able to find someone with whom to establish tha... read more
We've been with them for 3 years and it's been mediocre service at best. They continue to not communicate with each other about client requests and I feel they really try to oversell you on unnecessary items. They tried to shame me on getting heart worm medicine cheaper elsewhere. Will find another vet...
Business response:
Hi Melissa, Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric, compassionate care, and we apologize that we missed the mark for you. We apologize for any communication errors – we do work diligently to avoid these by documenting everything carefully in your pet’s records but acknowledge that mistakes can occur. We’d be happy to discuss any concerns regarding this with you and clear up any confusion. K... read more
My visit to TotalBond reminded me of when you go to get an oil change and end up spending $$$ because the "Professional" told you that you needed to do everything under the sun to rack up your bill. The people there are friendly and kind and they FEEL like people you can trust, but BEWARE! I ashamedly allowed the vet to prematurely administer vaccinations/boosters to my dog. It was only after my visit that I found out how incredibly RISKY and unethical the things that I trusted that vet to do to my dog at her current age. ... read more
Business response:
Hi Jordan, Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric, compassionate care, and we apologize that we missed the mark for you. Please know that we, as veterinary professionals, will always provide clients with information on how to best keep their pets healthy and happy. These recommendations are just that, recommendations. We would never force you to buy a product or go through with a procedure you ... read more
Frequently asked questions about TotalBond Veterinary Hospital at Bethel
How is TotalBond Veterinary Hospital at Bethel rated?
TotalBond Veterinary Hospital at Bethel has a 4.8 star rating with 911 reviews.
When is TotalBond Veterinary Hospital at Bethel open?
TotalBond Veterinary Hospital at Bethel is open now. It will close at 5:30 p.m.