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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Alert....Alert....AlertOn the 1st of August 2021, i did..." Alert....Alert....Alert On the 1st of August 2021, i did finalize my 2021 Toyota Sienna deal with one of their sales manager (David) over the phone. Because i am not live in Edmonton i did receive my bill of sale through email also one of their finance manager Hannah contact me and finalized my finance with Toyota Canada. She did send me the email with the confirmation that i am all approved and now we are waiting for the vehicle once we receive it your salesperson... read more
"We were lied to about the value being given for a trade..." We were lied to about the value being given for a trade in and the truth didn’t come out until after a deposit had been paid and credit had been applied for. This place is shady. They intentionally don’t even post any prices anywhere in the building so they can lie about the value of your trade in vs. the value of the car they’re selling you. The salesman we dealt with told us he only needed to document the black book value but that they were giving us more than th... read more
"You sold me a 2016 Nissan Juke that was 1. Advertised..." You sold me a 2016 Nissan Juke that was 1. Advertised as having fog lights but had NONE. 2. Told there were 2 key fobs but there was only one. 3. Had duct tape disguised over side panel damage that was not noticeable until the vehicle was taken to the carwash. 4.Three months after purchase, The Government of Alberta, Transportation Department, mails a letter to me, telling me that my vehicle is SALVAGED and if police pull me over, my vehicle will be seized and I will... read more
"There is no Negative Rating Low enough.You sold me a 2016..." There is no Negative Rating Low enough.You sold me a 2016 Nissan Juke that was 1. Advertised as having fog lights but had NONE. 2. Told there were 2 key fobs but there was only one. 3. Had duct tape disguised over damage on side panel beside wheel that was not noticeable until the vehicle was taken to the carwash. I have pictures. 4.Three months after purchase, The Government of Alberta, Transportation Department, mails a letter to me, telling me that my vehicle ... read more
"Terrible dealer, terrible experience. Run and never look..." Terrible dealer, terrible experience. Run and never look back. Long story short these guys are not worth even glancing their way. Find your Toyota at another wonderful dealership in Edmonton area. Tried to pull a bait n switch on me due to an error on their end specing the vehicle requested for purchase. Salesman: Had 0 product knowledge, made mistakes constantly, didn't communicate via preferred methods or stick to scheduled times. Wasted my time while at the dea... read more
Business response:
Hi. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience and would appreciate the opportunity to rectify the issue. Unfortunately, we were unable to find your contact information in our system based on your DealerRater profile name. As such, if you could reach out to us at your convenience, we would be grateful. Again, we apologize for the situation and look forward to hearing from you soon. -The Toyota Northwest Edmonton Management Team
"You go to this dealership 30KM away from your house for..." You go to this dealership 30KM away from your house for factory recommended service even though you have 4-5 Toyota dealership near by. When it is supposed to take 1 Hr quick in and out and it takes a whole day. Additionally it needed a quick test drive from a mechanic apart from routine check up to make sure steering wheel is functioning properly. Which is probably a common thing after all services to make sure vehicle is functioning optimally. There was no repair... read more
Business response:
Thanks for the feedback Mittul!
"The worst dealership I have ever had to deal with. Don't..." The worst dealership I have ever had to deal with. Don't buy from them. I purchased extended warranty when I got my vehicle. Last time I was in there they told me to never come back and I can not longer have my vehicle serviced there. They lied to be about helping me after removing certain things. Also when I got it back after they did nothing it was dirty, seat pushed back into my custom bed platform, front window was dirty and marked up. Haneen is a liar and sco... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us and we'd be happy to help you out. Thanks, Toyota Northwest Edmonton
"Horrible experience with this dealership. They made me..." Horrible experience with this dealership. They made me sign and pay 5k non refundable deposit on a Tacoma to hold it for a couple of weeks. After the final payment I was told that they sold it to someone else by mistake?. I had a same truck to buy in calgary but it was 6 weeks away. Now I lost that one too thx to these xxxxxxx. Coreena in finance won’t even bother replying for a few days. The sales person Harvey didn’t even know if the vehicle was sold to someone el... read more
"Horrible experience with this dealership. They made me..." Horrible experience with this dealership. They made me sign and pay 5k non refundable deposit on a Tacoma to hold it for a couple of weeks. After the final payment I was told that they sold it to someone else by mistake?. I had a same truck to buy in calgary but it was 6 weeks away. Now I lost that one too thx to these retxxds. Coreena in finance won’t even bother replying for a few days. The sales person Harvey didn’t even know if the vehicle was sold to someone el... read more
Business response:
Hi Chris. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience and would appreciate the opportunity to remedy the issue as soon as possible. As such, if you could reach out to us at (780) 900-5489 at your convenience, we would be grateful. Again, we apologize for the situation and look forward to hearing from you soon. -The Toyota Northwest Edmonton Team
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 10,144 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 9:00 p.m.