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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"ABSOLUTELY DO NOT DEAL HERE. I Bought a car here and..." ABSOLUTELY DO NOT DEAL HERE. I Bought a car here and they sold it while I had a deposit on it. I did the deal over the phone due to covid. Set up a delivery date and when I spoke to sales person he said it’s sold. PLUS NO SANITIZING STATION NOTHING. ABSOLUTELY STAY AWAY
Business response:
Hello. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience and would appreciate the opportunity to rectify the issue. Unfortunately, we were unable to find your contact information in our system based on your DealerRater profile name. As such, if you could reach out to us at (780) 900-5542 at your convenience, we would be grateful. Again, we apologize for the situation and look forward to hearing from you soon. -The Toyota Northwest Edmonton Management Team
"This Toyota dealership is absolutely horrendous! Taking..." This Toyota dealership is absolutely horrendous! Taking advantage of women who don’t know a lot about vehicles. My mother went in to get an oil change, and a few hours later they called to tell her she needed more then $1000 dollars worth of work done that she didn’t even need!!! They misled her over the phone and used scare tactics to force her to get it done. This is absolutely unacceptable, and they should be shut! Will be reported to the bbb. DO NOT GO HERE!! Y... read more
Business response:
Hi CP. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your mom's experience and would appreciate the opportunity to rectify the issue. Unfortunately, we were unable to find her contact information in our system based on your DealerRater profile name. As such, if you could reach out to us at (780) 900-5489 at your convenience, we would be grateful. Again, we apologize for the situation and look forward to hearing from you soon. -The Toyota Northwest Edmonton Management Team
"AVOID LIKE THE PLAGUE!!! BUYER BEWARE! Read all the one..." AVOID LIKE THE PLAGUE!!! BUYER BEWARE! Read all the one star reviews PLEASE! There is a reason for so many. If Chris, the Wannabe Manager butts into the office of the sales rep you are dealing with RUN FAST! He is a paper pusher, CONSTANTLY flashing the bill of sale in your face. Asking you to agree on numbers prior to letting you test drive the vehicle. Do not let Chris the pig swindle you, all the staff there agree that he is a xxxxxxxx. My mom is in the market f... read more
"I took my Rav4 to this dealer for the first time, BIG..." I took my Rav4 to this dealer for the first time, BIG MISTAKE! The engine light showed up. Mechanic Peter diagnosed the problem as ignition coil has to be replaced. I spent around $1,200. The following day, the engine light showed up again with the same problem. I took my car back again and this time I was told I have to spend over $1,500 to get the same ignition coil replaced. I took my car to Mayfield Toyota this time and was told the ignition coil need to be repla... read more
Business response:
Hello. Thank you for taking the time to voice your concerns. We're very sorry to hear about your experience, and would like to rectify the situation however possible. We take situations like this very seriously, and as such we would like the opportunity to discuss potential remedies, however there is no name associated with your review meaning it's not possible for us to contact you, so if you could reach out to us at 780-478-8300 at your convenience it would be greatly appreciated. Thank you. -The Toyota Northwest Edmonton ... read more
"worst ever" unfriendly , poor service, don't care about your time , lie to customer's face , I went in there with cash ready, and with the car i want in mind which they do have in stock .BUT left with nothing but anger !!!!
Business response:
Hi Mary. Thank you for taking the time to voice your concerns. We're very sorry to hear that you are unhappy with your experience, and would like to rectify the situation however possible. We take situations like this very seriously, and as such we would like the opportunity to discuss potential remedies, however we were unable to find your contact information in our system based on your DealerRater name, so if you could reach out to us at 780-478-8300 at your convenience it would be greatly appreciated. -The Toyota Northwes... read more
"Worst Customer Service !" A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i ever had! My lease expired andI live in Red Deer & drove 2 hrs to see him for vehicle inspection, had little late due to road conditions. He seem to be get mad & not welcome me may be because he was having the lunch or i buy-off leasing vehicle only. Told me that he wanted to leave work, then asked me wait 40 min for nothing ??? His behavior was reall... read more
Business response:
Hi Thanh. Thank you for taking the time to voice your comments and concerns. We're very sorry about your experience, our general manager has reached out to you to attempt to rectify the issue. If there's anything else we can do to remedy this issue please feel free to reach out to us at 780-478-8300. -The Toyota Northwest Edmonton Management Team
"for going check my brake" this is my second bad experience with toyota northwest edmonton. my toyota rav 4 only 3000 km. i went to vacation for one month back country i park my apartment then come back i drove my vehicle, that time when i brake its comes some noise . after two days i went there for check my vehicle. they check and told me doing full inspection i have to pay for that. i told them its under warrant why i have to pay . then i dont want to pay anymore i come back. he told me i cannot parking one month without d... read more
Business response:
Hi Ajith. Thank you for taking the time to voice your comments and concerns. We're sorry about your experience - our service manager has reached out to you to rectify the issue. If there's anything else we can do please don't hesitate to call us at 780-472-4280. -The Toyota Northwest Edmonton Management Team
"Engine replacement" On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace original 2007 Camry 142,160 km engine.On July 24 returned the loaner vehicle and pick up the Camry.Thank you Hanan and the service team ,the Camry is back on the road!
Business response:
Thanks Cam, for the review! We're so pleased to hear that Hanan and the rest of our team were able to get your Camry back on the road in less than 2 weeks! We also hope that you enjoyed the Prius while you had it! We can't wait to see you back again soon. -The Toyota Northwest Edmonton Team
"“Relax”" The finance manager told my husband to “relax” after quoting us the wrong price for our toyota rav 4. Poor service and attitude from the salesmen.
Business response:
Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and would appreciate the opportunity to rectify the situation. Unfortunately we are unable to find your contact information based on your username, so please contact us at 780-478-8300. We look forward to hearing from you. -The Toyota Northwest Edmonton Team
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 10,144 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 9:00 p.m.