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3100 South National, Ste 101, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by USA Mortgage
terrable communication and response time--- now you are asking for referrals and we have a delay in having our money wired to us
Business response:
Thank you for your feedback, David. We sincerely apologize for any communication issues and understand how important timely responses and transactions are. We understand the delay stemmed from the disbursement process with the title company, and we regret any inconvenience this may have caused.
Verified by USA Mortgage
Communication in say true to your word and not refer to usa mortgage
Business response:
I'm sorry to hear about your experience, Kyler. Our goal at USA Mortgage is to maintain clear communication and uphold our commitments. It's disheartening to know that you didn't receive this during your interaction Your feedback is appreciated and will be used to improve our services. We hope to have the opportunity to better serve you in the future.
Verified by USA Mortgage
Travis and his assistant were very helpful in assisting me with filling out all the paperwork. they also returned phone calls and texted as needed. Travis Bell, a pleasant young man, showed up at the Closing. Mr. Bell is a fantastic representative for USA Mortgage. Thank you so much, Kathryn Renfro 5732631390
Business response:
I can’t thank you enough for your positive words about your home loan experience. I would really appreciate you letting people know how much you loved working with me at USA Mortgage. I hope to hear from you again!
Verified by USA Mortgage
I'm old school. It just seemed a bit impersonal to me. the fact that its being sold to another company is not what I wanted to happen. Other than that everything was okay. I thought it was very professional.
Verified by USA Mortgage
Kind of felt like another number. Every time I talk to him it was like the first time I had talked to him.
Verified by USA Mortgage
Your fees were too excessive.
Verified by USA Mortgage
completely disorganized. mistakes and misinformation through the whole process. I was told 4 times different closing costs. we were under contract for 76 days and everything was done at the last minute scrambling around. The situation was so bad that my real estate agent had me talk to another company about a mortgage as a backup, when I described to them the "issues" Travis claimed we had I was told they were common and not that unusual for a loan. I've told multiple people not to use this company since. Also, anytime there... read more
Verified by USA Mortgage
More communication threw out the steps. And more ok overall guidance, especially knowing it was someones first experience with the process.
Verified by USA Mortgage
Glad I got my house!
Travis Bell - USA Mortgage - NMLS 716512 has a 4.7 star rating with 386 reviews.
Travis Bell - USA Mortgage - NMLS 716512 is open now. It will close at 5:00 p.m.