Our reviews
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4.9
7449 reviews73 reviews have no rating
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Birdeye is a great marketing program that can help a small company or a large organization. They have helped my company with REVIEWS and my relationship with Google. Their staff is Spot On when you need help doing more with their services. Harrison at Paradisebilliards.com
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Himanshu Sharma was very helpful & he was very supportive! I appreciate his excellent service!
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Great service, Ankit took the time to explain and go over the process. It has helped our practice.
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Easy to use and great for time management of social media! Use Cases and Deployment Scope - I use Birdeye to manage reviews from all platforms. They come from Yelp, Google, Facebook and more, but are all easy to see and respond from right on the Birdeye app. I've only had one issue using the app; it had a glitch that would only allow me to type in all caps. Once I emailed support, they were on it quickly and resolved the issue within a week. Until then, I was still able to respond to reviews by typing them elsewhere and copy/pasting them into my Birdeye app. This app absolutely helps me do my job easier managing our business' social media accounts. Pros - Time management -Easy to use -Great overview Cons - I would like to see more review reports over the long term to compare Likelihood to Recommend - It makes managing social media reviews extremely simple. The only functionality I wish I had was detailed reports of reviews over time. Most Important Features - Consolidation -Ease of use Return on Investment - Increased Reviews -Combines review ratings over all platforms Alternatives Considered - I have not utilized any similar products. Other Software Used - ezyVet
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Customer retention & acquisition Pros: Exciting potential to retain and generate new customers Cons: I'm new to it so I'm still just getting used to using the software but it seems great. Overall: Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect!
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Customer Feedback Pros: It alerts me right away when there is a client review Cons: I wasn't aware that my personal work e-mail would be given to clients. When I contacted customer support, they quickly helped me resolve the issue.
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Customer Service Pros: How easy it is to use, how I can reach out to my clients via text . Cons: All good with everything . I have no issues with Birdseye. Overall: Great!!
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Birdeye Review Pros: I like being able to easily send out review requests and have reminders automatically sent out. It's great that I can offer users the option to leave a review on a variety of platforms. The customer service was great, helping me to find a better way of accomplishing my goals through this platform! Cons: I struggled a bit when I first started using this, trying to figure out the reporting system but it seems to have everything I need!
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Fantastic product with eye-catching results Use Cases and Deployment Scope - I use Birdeye to help clients deal with their reputation management. Many clients are getting reviews but not responding adequately to them. This is especially helpful with companies that have multiple locations. I use it sometimes as a "door opener" to introduce this product and other ideas for marketing for potential clients. Pros - Reputation management -Web site connectivity -Marketing -Analytics of Web traffic Cons - Quicker response time from "Help Desk". -More people to help with training Likelihood to Recommend - Retail yes, Construction trade yes, medical yes. Probably not for faith based organizations such as churches. Most Important Features - Reputation Management -Web Traffic help -Overal market "presents" as an overview. Return on Investment - None at this time Alternatives Considered - I have not used any other similar companies. N/A
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Great company for helping businesses increase their reviews! I would recommend them to anyone looking to build their online presence through their review system.
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Birdeye is Awesome Pros: Everything is in one place & So far the staff has been extremely helpful in helping me get set up. Cons: Honestly, I do not have any cons as of right now. Overall: I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base.
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Review management is great Pros: Management of reviews is critical and birdeye is very user friendly. Chat bot has been critical because it increases patient retention Cons: Direct feedback feature needs a new set up. It can be confusing to patients. Overall: Great experience. Communication with patients is very fast and simple.
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Great Experience Overall Pros: Consolidating all of our clients in one platform is great. Cons: After replying to responses the filter does not update numbers correctly, small glitch, but still something that causes a refresh and some time. Overall: I am newer to Birdeye, but have enjoyed the experience so far. I look forward to learning more about the platform and helping our clients grow their businesses.
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Simple communication with customers Pros: BirdEye has a lot of feature that help communicate with customers and manage all the reviews from different pages on one dashboard. The webchat/receptionist feature creates a simple way of communication via text that saves time answering questions for multiple people at a time. Cons: We would love to have an automatic schedule setting to turn ON/OFF the webchat on the website to prevent having customers contacting us out of the business hours. Overall: BirdEye is user-friendly, it integrates with Rent Manager to be able to identify specific triggers to send survey requests, all data can be managed in one dashboard in a very organized way, the support team is friendly and professional in every call/email I have received.
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Birdeye Review Requests Pros: The ease of use which is a mandatory for all of us that aren't computer savvy. Cons: There are occasional glitches that require customer support. That's to be expected with any computer software. The thing I like most and is most impressive is the excellent customer support.They truly are on your side and there to fix it and make it right.The best part is that they always fix it and get it right.When things go this smooth it's a testament to the outstanding management. Overall: It's always been good. I would say they're an excellent company.
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Support was Above and Beyond Pros: I loved the features, but I was hesitant at the beginning because of the learning curve, but Birdeye assigned me [SENSITIVE CONTENT], and man, he really took his time and was always available to answer any questions I had. That made my decision to go with Birdeye a good decision for me, as I was afraid of not dedicating the time needed to learn it. Now that I understand the software, its a beautiful tool! I recommended it 100% Cons: if I had to say something, I'd say the switching of customer accounts could be a lil bit quicker, but besides that the platform is grat and steady Overall: 100% happy birdeye customer, look forward to growing my business and partnership with birdeye
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So far, so good Pros: I like that I'm notified when I receive a review and that the software responds immediately to the reviewer. Cons: The fact that reviewer can leave a review either on Google or Thumbtack but not both and I think it could be user friendly. Overall: The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful!
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BirdEye is a game changer for reputation management. Pros: It saves time and increases our presence on the web and in searches. Cons: There are not any cons that I have came across yet. Overall: Overall, my experience with Birdeye has been a great one. The culture of the team at Birdeye matches their mission.
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Increasing Reviews Pros: It makes it easy to collect reviews on multiple platforms & to easily display them all in one place. Cons: Support for Yelp is no longer there, but that is due to Yelp not Birdeye.
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Birdeye - Automating reputation management right at your fingertips Use Cases and Deployment Scope - Birdeye's capabilities allow us to manage our reviews across various review sites in a straightforward way. They continue to innovate and provide a simple yet integrative platform, allowing us to provide a better experience for our residents. Pros - Aggregates reviews to one platform -Automatic review responses -Advanced reporting features -Online webinars Cons - Ensuring the properties are properly integrated to GMB Likelihood to Recommend - Birdeye provides the all-in-one reputation management experience. Their customer service is superb and reliable, thank you Birdeye! Most Important Features - Aggregating reviews across various reputation management platforms -Daily reports of reviews -5 star review rating -Connecting GMB to our review sources Return on Investment - Inaccurate reporting from 5 star review caused miscommunication and not being fully transparent of what people were actually saying
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Service industry plus Pros: Overall platform is seemless and easy to learn and options for social media and reviews comparisons to competitors helpful. Cons: Nothing in particular, on the surface daily user as part of a large group of veterinary hospitals.