Amazing customer service Use Cases and Deployment Scope - At Wallaroo's Furniture and Mattresses, we use Birdeye for both our internal and external company communications. We use it to chat amongst team members and to converse with current and potential customers. We also use it to send SMS Marketing campaigns and collect company reviews. I played a role in implementing Birdeye throughout our company and while it was tedious, the support from Birdeye has been amazing. Pros - Client Support -Training -External Communications Cons - Internal Communications within companies -Advanced SMS Campaigns -Advanced/ More Robust Email Marketing options Likelihood to Recommend - Birdeye is well suited for simple uses, but more complex situations require a bit more work. For example, the organization of chat inboxes can be a bit messy, but if you're not juggling so many messages, it's pretty easy. The ability for internal communication is lacking, but I know that they're in the process of rolling it out. Most Important Features - SMS marketing -Internal company communications -External customer communications Return on Investment - More messages coming through -Easy to notice pop-ups -Lots of options we aren't even utilizing yet Alternatives Considered - Podium - Birdeye is much faster than Podium. Our messages come through quicker and more consistently from customers reaching out. Their SMS marketing features and abilities are pretty much the same, we haven't noticed too big of a difference there. On the other hand, their Internal company communications aren't as good as at the podium.