Birdeye is great Pros: Makes it easy for the on-site teams to request reviews in bulk or one off situations. Cons: I do not have any cons for Birdeye, at this time. Overall: Great from start to finish. The sales rep that helped us was stellar. The on-boarding specialist was very fun and helpful. Our account rep is kind and fast to respond.

Why YOU need Birdeye! Use Cases and Deployment Scope - Within our organization, we use Birdeye for almost 4,000 of our clients. We love to show our clients how to use Birdeye on their own, so I’ve been able to create a relationship with clients so may not have talked to very often. They are genuinely excited for what Birdeye can do to grow their business Pros - There are plenty of customization options within each business profile. When I show my clients how to use Birdeye, I give them the option to customize the text/email templates if they’d like. It gives users the opportunity to showcase the culture of the organization -Different levels of access allow certain employees to see different information. This is important for business owners because they are able to track the employees’ performance within Birdeye. Cons - Removing some of the extra fields that can make navigating difficult. When showing clients how to use Birdeye to send out review requests on their own, there are a lot of sections to explain to them, which will often get them overwhelmed and confused. Likelihood to Recommend - Birdeye is well suited when you are looking for a simple, effective review software for your own business or for your clients of all sizes. Every organization is different, and Birdeye gives the opportunity to separate yourself from others within the industry. Most Important Features - Customization! -Privacy. Everyone is able to have their own login with Birdeye, which allows for different levels of access. -You’re able to brainstorm different review strategies, surveys, promotions, etc. depending on what your goal is. Return on Investment - Being able to utilize Birdeye for each of my clients has been a large reason why they continue to work with me. I have clients tell me they’re shocked there aren’t additional fees to use Birdeye. -Since we have a large enterprise account, the clients are saving money having access to Birdeye through us, which is a huge advance once they realize the cost if they signed up themselves. Alternatives Considered - N/A. Have not used another review system.

It keeps getting better! Use Cases and Deployment Scope - We use Birdeye daily to help build positive rapport on Google, Facebook, and other review platforms for our clients. Additionally, we use Birdeye to manage and defend the reputation of our clients' businesses through their constant email notification settings and review responder feature. Pros - Constantly rolling out updates -Responsiveness Cons - Reporting Accuracy -More options to gather statistics on individual accounts Likelihood to Recommend - Birdeye is well suited to take on an abundance of small business clients. We have found the platform to be very user friendly and have been able to easily train our clients on how to use Birdeye. Additionally, we are able to control the accessibility and admin level setting a client has on an account. Most Important Features - Reputation Management -Review Acquisition and facilitation Return on Investment - We are able to track benchmark progress with accounts, the proof is in the pudding that this software works. Alternatives Considered - Birdeye offers robust tracking through a variety of graphs on the home page of an account. Other Software Used - Google Data Studio

Birdeye - a true one stop shop! Use Cases and Deployment Scope - We use Birdeye to help clients grow their presence and online reputation through strategic solutions. Webchat, review integrations, social integrations, surveys, referrals, inbox, messaging. A whole suite of products to help a variety of business needs. We have thousands and thousands of clients in Birdeye and run campaigns frequently for a variety of needs. Pros - Support -Integrations -Staying Fresh -Communication Cons - Reporting -Visual Appearance -Training Materials Likelihood to Recommend - Birdeye's Partner Support team has been exceptional. They are always responsive and eager to help their partners out. They answer questions and are always keeping their eyes and ears open for ideas that would benefit me, my company and my clients. They are great people and a pleasure to work with. Most Important Features - Integrations -Review Management -Reporting Return on Investment - More renewals -More reviews -Better online reputation Alternatives Considered - Podium - Birdeye crushes podium. The metrics that are tracked in Birdeye go above and beyond those in Podium. I've compared dashboards with a client on a video call and we were looking at Birdeye and Podium side by side and it was easy for the client to see the value this way. I was clicking through the left side navigation rail and going through the different features with ease.

Birdeye is the best option for all businesses trying to grow their online reputation. Use Cases and Deployment Scope - I use Birdeye to help small businesses across the USA build their reputation online. I work with hundreds of different companies, all different business vertices and every single one of them benefit from using this system. From getting reviews, to responding to those reviews, and monitoring their online reputation. Birdeye is something I would recommend to any business owner, especially those small business owners. Pros - Support is always super helpful. -Communication on new updates, and upgrades. -Helping build online reputations for businesses. Cons - Helping their larger clients automate some of the reports we are asking for. -Having some more contact people to reach out to. -Quicker turn around time for certain requests. Likelihood to Recommend - Birdeye is truly suited for all types of businesses, as I mentioned before personally I help small businesses utilize the system to grow their online reputation. But even those larger businesses can benefit form the system. I don't think there is any type of business or person who wouldn't benefit from this type of software. Most Important Features - Responding to reviews -gathering reviews. -The business listing that is created from the account itself. Return on Investment - Only positive we help our clients get more reviews and build their reputation. Alternatives Considered - ReviewInc - Birdeye has better support, better offerings and also way better physical appereance. I have also noticed out clients mentioning how much easier this system is than the previous system. Other Software Used - AccuRev