Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7636 reviews75 reviews have no rating
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"Effective Review Management Platform" What do you like best about Birdeye? My favorite features of BirdEye include the dashboard organization, custom and automated review response templates, the automated review invites (via SMS & email), and the online listing tool that allows business information to be accurate across all online listings. The account and implementation team has also been extremely helpful with implementation of the tool and quarterly follow-ups. They are also always looking for improvements to the tool and notifying us of these improvements and how we can utilize them. What do you dislike about Birdeye? I'd like the ability to check off reviews I have answered/completed - for example, I'd like to work through my dashboard and check off the reviews as I have responded to them (similar to Sprout's dashboard -a social media management tool). Right now I have to organize the reviews by tag - its just a few extra steps to organize them by what I've responded to or not instead of a simple checkmark. I'd also like a "leaderboard" of which of our General Managers have responded to the most reviews + turnaround time. We had a small hiccup in integrating the platform with OpenTable, but that was only because OpenTable was moving to a new Guest Center, and the implementation team was able to successfully integrate OpenTable with our BirdEye account in a month or less. What problems is Birdeye solving and how is that benefiting you? We have increased the ability to respond to our reviews across multiple platforms in an organized, timely manner. We have also increased our review rating and quantity with the automated review response tool that is connected to OpenTable and asks our guests how their experience was shortly after their dining experience. I love the way these review requests are delivered via SMS and Email with our logo and colors.
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"Simplicity!" What do you like best about Birdeye? The way it adds all the platform and gives customer the option to leave a review in the platform they use the most. What do you dislike about Birdeye? I dislike the price, but it’s affordable. Recommendations to others considering Birdeye: It really helps with the company online reputation that is necessary now with technology taking over What problems is Birdeye solving and how is that benefiting you? It’s helping my business to be notice and get a good reputation in the internet. Getting more reviews than usual.
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"Great team and awesome product!" What do you like best about Birdeye? Birdeye staff is always willing to help and answer any questions or concerns. What do you dislike about Birdeye? The system requires a bit more clicking around than I would like to get to the pages I need to create reviews. Recommendations to others considering Birdeye: It is a great system to use to keep track of reviews and to easily reply to clients right from the site. Birdeye takes the review system and puts everything in one spot so you don't have to worry about going five different places to send out, view and reply to reviews. What problems is Birdeye solving and how is that benefiting you? We can get reviews for individual offices instead of the company as a whole.
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"Perfect for the Business" What do you like best about Birdeye? Fast honest feedback from the customers on a daily basis. Our online presence now is one that we can be proud of rather than the reputation we had before. What do you dislike about Birdeye? Honestly the only thing that I don't like is the number of questions MY company has required we ask.... 26 is a bit insane. The addition of Yelp to the collection of listings would be very nice since it is is the only area we are aware of that we still struggle since switching to BirdEye. Recommendations to others considering Birdeye: Don't hesitate, just go with it. It is very unlikely you will not be thrilled with the results. What problems is Birdeye solving and how is that benefiting you? Our online reputation has improved substantially. I also thing we are getting much better feedback than we ever have and that feedback is shared directly with our managers that are able to respond to it in a timely manner.
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"Great system!" What do you like best about Birdeye? I like how everything is in one place! It's nice to be notified about new reviews, to be able to see the reviews in the system, and to reply without having to go to the website that the review is on. We can separate reviews by location since we have 10+ offices. What do you dislike about Birdeye? It was a little confusing in the beginning. There were a few spots that didn't feel entirely user friendly. Thankfully, the support staff was a huge help by walking us through the system. They helped us whenever we had a question. Recommendations to others considering Birdeye: It's a great, user friendly system that has gotten our company many good reviews. What problems is Birdeye solving and how is that benefiting you? We have gotten many more reviews with this system versus previous systems we have used. Clients have been much quicker to open the review requests and have left longer, more positive reviews.
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"BirdEye is a great tool to manage reviews" What do you like best about Birdeye? I love the results that it creates, the information that we receive, and the support from our Project Manager. What do you dislike about Birdeye? That we can't pixel the text/chat feature on our website. What problems is Birdeye solving and how is that benefiting you? We've raised our Google review rating from a 3.5 to a 4.7 in four months. We're also learning more about our business from patient feedback and able to respond to our patients from our website form, website text/chat feature, and FB messenger in a single platform. This allows us to implement improvements and actively engage with our patients, which are things we strive to do because our patients are our priority.
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"Improved insight with BirdEye" What do you like best about Birdeye? I love the reports. We can see the progress we are making or where we need to step up our game. We can also see who each person is doing with reviews. I like being able to see how we are doing within the practice. What do you dislike about Birdeye? Currently, I am a fan of BirdEye. I don't see where there is a deficiency yet. However if and when I do I will be sure to share that with you. I know that there can always be updates or improvements. Recommendations to others considering Birdeye: We haven't been using BirdEye long enough for us to have any recommendations. What problems is Birdeye solving and how is that benefiting you? Our practice can see where we are making a difference with exposing our patients and potential patients to our practice. We ask every patient to participate in a review of the assistant and the service. This helps to improve our customer service and the patient experience. As we wouldn't ever want a patient to give us a poor review. We also wouldn't want to pass on asking a patient for a review because we didn't give them stellar service. That is how we are solving and realizing the benefits of BirdEye.
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It is difficult to share very much at this time. What we have done so far is great. Our computer skills are small, so it is difficult to work this better. We have had great support and are looking forward to helping us as our knowledge grows with your company. Hopefully that will be forthcoming in the next few months. Thank you for caring...
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"BirdEye is quick and efficient." What do you like best about Birdeye? The part that I like the most is the ability to reply to and resolve the negative reviews that we receive. Once I am notified about any sort of issue or complaint, I am confident that I will be able to work it out with the reviewer and we are able to get our rating right back up. BirdEye has provided a medium where I am able to confidently approach reviewers at any time. What do you dislike about Birdeye? Honestly, as time has gone by, I haven't really found any issues with BirdEye's service. I think it's exactly what we need and it offers services precisely when we need them. I couldn't be happier with BirdEye. What problems is Birdeye solving and how is that benefiting you? One big impact and benefit to BirdEye is the feature that allows us to reach out to past clients and request reviews from them. It makes getting more reviews just that much easier. Also, BirdEye has helped us evaluate our social presence online and lets us know in which areas it would be best to focus our efforts. Thanks, BirdEye!
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"5-Star Reviews are Pouring In!" What do you like best about Birdeye? We are so pleased with the ease of using BirdEye to solicit reviews from our customers. We always knew our customers were happy, but we didn't realize HOW HAPPY! They love us! And now everyone else can know too! What do you dislike about Birdeye? I manually enter each review request instead of using the integration where they could be automatically sent, so this adds a bit of time to my invoicing process. What problems is Birdeye solving and how is that benefiting you? We are gaining new customers who now ask for techs by name because they've seen their great reviews!
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Had a great experience
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Customer Support is fabulous! I appreciated the service that Deepika Jaiswal from customer support provided myself and my team. She was courteous, professional, and she is definitely skilled at solving problems. She is a great asset to the BirdEye team and makes it easy to want to be a BirdEye fan. Thank you.
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If you are a business owner . I highly recommend using this service to track and get honest reviews from your past and present customers . We went from having 4 reviews on Google that we over a year old to having 14 reviews within two weeks of using birdeye .
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"Dealership Review Control" What do you like best about Birdeye? Access to reports, ability to chart information, and ease of use What do you dislike about Birdeye? As an organization our data is broken into conferences and locations. I don't have the ability to save a custom conference and save it. Our management teams change often year over year. I wish I could save a group of lo actions in a search EI:"Tim's Stores" Recommendations to others considering Birdeye: Quick and effect management of reviews at a location level. We utilize it to help drive results at a conference and local level What problems is Birdeye solving and how is that benefiting you? We are using it to collect and monitor reviews created by our customers online. It compiles the data and allows us to quickly review it.
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Excellent way to bump up reviews. The program is very easy to use, and their team is super friendly and knowledgeable.
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"Easiest way to manage reviews!" What do you like best about Birdeye? I love the ease of use of BirdEye! Also, the integration with social media is so helpful to share our customer's experience! I also like that it will update directories. What do you dislike about Birdeye? I want to enter customers' information at the beginning of a job and once completed send a review link. Recommendations to others considering Birdeye: highly recommend birdeye to anyone looking to get reviews What problems is Birdeye solving and how is that benefiting you? I was typing out review requests and inserting the links into the email. I was getting no response. Since using Birdeye, our reviews have increased by 100%. It looks more professional and easy to leave a review.
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Bird Eye is incredible. Has been an absolute game changer for my business. Would highly recommend to any business owner looking to improve their online presence!
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Customer service so far has been great and the product seems to be working well. We are only a week into the program at the time of this review but so far it’s been a great product!
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"Great experience so far!" What do you like best about Birdeye? I really enjoy using Birdeye for the ability to see all the reviews and ratings we have from multiple platforms in one place. These reviews are also available for download and I can run analysis as well as track how we are doing by each platform. The ability to respond to reviews is extremely helpful as well, we can assign people internally to follow up with certain reviews we receive and when the report is exported we are able to see the business response as well as the business response date. The CSMs that we are currently working with are super responsive and a great help when we need it! I can also count on them to answer any unknown questions I have. What do you dislike about Birdeye? Sometimes we have issues with reviews not flowing correctly, which hinders our ability to see the whole picture of what customers are saying. This is something that we have to flag to our CSM, so if you are not aware of what is missing you could be missing out on key data. The sentiment features insights tool is really neat, however it is unfortunate that you are not able to download the reviews that are associated to the keywords. Recommendations to others considering Birdeye: Birdeye is a great tool if you are managing your company's online reputation since it can connect multiple platforms. What problems is Birdeye solving and how is that benefiting you? We are able to see a full picture of what our customers are saying about us on all platforms versus having to get a license for each individual platform and exporting the data that way. I am able to run a monthly report of the reviews to showcase what we are doing well and what we need to do better and share that out internally. You can also see how you rank up to competitors which is an awesome feature!
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"Great Product" What do you like best about Birdeye? Very easy to use. Customers seem to like using it to give feedback. All of our people including those who are not very tech savvy are able to use this product with little challenges. Each of our employees have tablets that they can send the surveys from while on the job site. What do you dislike about Birdeye? Sometimes our installers forget to use it and customers do not want to be bothered with another email or message Recommendations to others considering Birdeye: If you are looking for a product with great features that will allow you to obtain real time customer feedback for a very competitive price, Bird Eye is the best product that our company found on the market. What problems is Birdeye solving and how is that benefiting you? We have realized that instant feedback is helpful in getting real time feedback on how we are doing with customers.
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"Birdeye is awesome" What do you like best about Birdeye? Birdeye is simple to use and easy to reply to customer reviews with. What do you dislike about Birdeye? It is a bit annoying to maneuver to find things like mobile reviews. They are not in the same place as the main reviews. Recommendations to others considering Birdeye: It is great if you want to keep up with your community of clients. Give it time and work with your birdeye team to create a successful use of your account. What problems is Birdeye solving and how is that benefiting you? We are able to see customer feedback and thank those people that like our organization and work with those that might need something fixed.
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"Great product - very user friendly! Huge Time Saver!!!!!" What do you like best about Birdeye? I love how simple this product makes it to manage online reviews. As someone who is in charge of over 15 properties, before Birdeye managing all the reviews was a nightmare. Constantly forgetting passwords and always monitoring the reviews sites was a daunting tasks. Birdeye has streamlined this process and saved me and my staff so much time! We used to internally track each and every review and send out reports to staff each week to show how many unanswered reviews they were each week. Yes, count them all by hand!! Ahhh! I had to tally this information up for 15+ plus properties... EACH WEEK. This was my least favorite task of the week and felt like I was wasting my time. But we understand the importance of online reputation and take the monitoring of all online reviews very serious. We love all of the reporting features and use these reports weekly to monitor every property. We also, love the survey feature. We've created over 5 custom surveys that are all triggered within our CRM program that Birdeye has integrated with. We used to pay a lot to have these surveys sent out and we were able to cut cost back significantly by switching over the Birdeye. What do you dislike about Birdeye? Have had issues with reports pulling. Support has been great, but it's been a few weeks with no solution provide as of yet. In addition, we've had some issues connecting a second database we have in place for a few of our properties. Creating a connection in our server has also been a challenge. Our rep has been very helpful, however our technical support is a little difficult to get a hold of and it's been taken longer than I'd like/ can afford to get this issue resolved. Recommendations to others considering Birdeye: Stop questioning, and do it already! Birdeye has mastered this market and truly has created one of the most user friendly/ interactive software programs for online reputation management. When shopping for software that can be used by people of all capacities, it's important to go with one that fits the bill for all users. What problems is Birdeye solving and how is that benefiting you? 1. Saves time - allows us to log in to 1 place to review and monitor each site 2. User management is so much better with a one stop shop. before, in order for managers to respond, they needed accounts on each site. That was extremely time consuming. And with high turn over rates at some properties, this was frustrating to then have to go and delete and start over. 3. Cuts training time - used to have to train and show how to navigate multiple platforms. With Birdeye, we no longer have to do this. Birdeye is proven to be very user friendly and easy to train. 4. We use our reports data on a much greater lever, we import these results to use as benchmarking at each property. For both property managers and our maintenance staff. We use all of this data to determine areas in which properties are thriving and need improvement. The
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"Birdeye has given me good insight on our customer experience and product feedback." What do you like best about Birdeye? I like that Birdeye gives you feedback based on sentiment so that you can easily identify the good reviews from the bad reviews and that you can aggregate reviews from several other platforms into Birdeye. Being able to separate the negative reviews from the bad reviews is very helpful because it allows us to leverage the good reviews across our website, on gated landing pages, as testimonials on microsites and our actual website etc. The negative reviews are helpful because we can leverage this feedback to improve our product and also improve internal issues/teams such as customer service. What do you dislike about Birdeye? I dislike that some of the reviews based on sentiment might not actually be positive or negative reviews which can be misleading when trying to separate reviews based on negative or positive sentiment. Some of the reviews might be classified as "negative" if they have key words such as "bad" or "slow" when in reality the customer is making a comparison of our product with a competitors product. Recommendations to others considering Birdeye: I suggest working with BirdEye's very helpful customer success managers as they are very insightful and can help you capitalize on all the features Birdeye has to offer as you can leverage these features in a multitude of ways such as using their reviews in your site. What problems is Birdeye solving and how is that benefiting you? We are solving a lot of internal customer service and implementation problems which we would not have learned unless we received this feedback from our customers. We have also realized a variety of problems in our product which are common across many of our customers, allowing us to identify the main issues, take the feedback to product, and allow them to fix the issues so that we can improve our product and ultimately garner better reviews/feedback.