4.9
8005 reviews75 reviews have no rating
"Birdeye has given me good insight on our customer experience and product feedback." What do you like best about Birdeye? I like that Birdeye gives you feedback based on sentiment so that you can easily identify the good reviews from the bad reviews and that you can aggregate reviews from several other platforms into Birdeye. Being able to separate the negative reviews from the bad reviews is very helpful because it allows us to leverage the good reviews across our website, on gated landing pages, as testimonials on microsites and our actual website etc. The negative reviews are helpful because we can leverage this feedback to improve our product and also improve internal issues/teams such as customer service. What do you dislike about Birdeye? I dislike that some of the reviews based on sentiment might not actually be positive or negative reviews which can be misleading when trying to separate reviews based on negative or positive sentiment. Some of the reviews might be classified as "negative" if they have key words such as "bad" or "slow" when in reality the customer is making a comparison of our product with a competitors product. Recommendations to others considering Birdeye: I suggest working with BirdEye's very helpful customer success managers as they are very insightful and can help you capitalize on all the features Birdeye has to offer as you can leverage these features in a multitude of ways such as using their reviews in your site. What problems is Birdeye solving and how is that benefiting you? We are solving a lot of internal customer service and implementation problems which we would not have learned unless we received this feedback from our customers. We have also realized a variety of problems in our product which are common across many of our customers, allowing us to identify the main issues, take the feedback to product, and allow them to fix the issues so that we can improve our product and ultimately garner better reviews/feedback.
"Birdeye is great for online reviews!" What do you like best about Birdeye? Access to reviews and the ease of being able to reply to those reviews. What do you dislike about Birdeye? So far we have not found anything that we dislike. What problems is Birdeye solving and how is that benefiting you? We have definitely been able to increase the positive reviews that we get which only helps with our business.
"An All-In-One Review service that actually works!" What do you like best about Birdeye? BirdEye is very user friendly. The simple interface makes it possible for just about anyone to be able to use and understand. Customer service is friendly and helpful as well! What do you dislike about Birdeye? In the future, it would be helpful to have more shortcuts to options relating to customer reviews, all in one place rather than having to go to multiple pages. What problems is Birdeye solving and how is that benefiting you? Keeping reviews organized by stars, date, etc. has been the number one problem being solved. We enjoy being able to review, reply, and see the analytics of our business in one platform.
"Excellent Tool for Reputation Management" What do you like best about Birdeye? The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard. What do you dislike about Birdeye? If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool. What problems is Birdeye solving and how is that benefiting you? I used to spend lots of time pulling up every review site I could think of in different tabs, averaging all of the responses and scores. Now I can see how our customers view us on one page. Another thing that has saved me lots of headache is that when soliciting an online review (quick and painless with BirdEye!) it gives the customer an option to contact us directly through the platform as opposed to leaving a negative review. This makes it more likely that someone who wants my attention gets it quickly, and it doesn't harm our reputation through a 1 star review.
"First Colony Mortgage Review" What do you like best about Birdeye? I love how easy it is for our customers to leave a review once we send a request. That was the biggest thing for me in switching to this system. The technician we worked with, Tanmay was so awesome, and great to answer questions quickly and fix anything that needed it. What do you dislike about Birdeye? I think that the system works well. There were some things that we've had to repair, or redo the links for, but seemed to be easy fixes. Recommendations to others considering Birdeye: I would hands down recommend BirdEye for customer online reputation management, particularly increasing the amount of reviews for your business. We have multiple locations, and it's been really easy to manage all from one dashboard. What problems is Birdeye solving and how is that benefiting you? We had a goal for the last year to increase Google and other ratings to our individual branches. Utilization of BirdEye has helped with this, and we're receiving more customer ratings on a weekly basis than we've ever had before.
"Birdeye Gets it!" What do you like best about Birdeye? We really like the interface that we work with daily. I love the morning alerts that give me a snapshot of the review activity from many platforms for the prior day, so we can take action on the reviews that have arrived. We can respond in a timely manner and the reporting is very easy to use. I also like that the individual users and monitor their own locations as easily as we monitor the entire scope of all of our practices. What do you dislike about Birdeye? I dislike that we are not able to reply directly on Birdeye for our Yelp reviews. I wish there was a interface to allow us to respond more easily to the reviews from Yelp. What problems is Birdeye solving and how is that benefiting you? Birdeye provides our team with quick insights into how we are doing with our reputation online. The daily alerts and the easy to use platform allow us to get great reporting and respond to our customers needs based on their feedback they have provided for us. the reporting allows us to share insights to our team and give them access to key data that helps them understand where they can focus their attention on the business to help improve their review scores as a whole. Now, we are beginning to utilize the review generation services and this will allow us to streamline our vendor relationships and take better advantage of the Birdeye platform to enhance our online presence.
Very prompt, persistent and customer service orientated.
"I love it! So easy to manage and respond to reviews." What do you like best about Birdeye? How easy it is to see and respond to reviews. What do you dislike about Birdeye? I can't think of anything I would change or don't like. Recommendations to others considering Birdeye: This is great, makes everything so easy to reply to or even talk about behind the scenes with other team members in the company. Everything is in one spot and easy to use! I love that you can get feedback from customers that maybe would not have given it before. Weather it's good or bad, there is not way to improve your business without feedback. What problems is Birdeye solving and how is that benefiting you? I am able to get feedback from people that otherwise might have not given feedback.
I heard Dr. Len Tau speak at Yankee 2020. Tau's strategy for creating a web presence and developing credibility via office reviews made sense for our office. Already encouraging word of mouth referrals within our community, we felt the BirdEye suited our desire for outreach to a growing patient population using mobile technology. The BirdEye set up was quick with the help of their software specialists. The functionality of this software program provides simple and easy opportunity for patient feedback by email and text. With our BirdEye campaign operating only a few weeks, we have been surprised by number wonderful Google and FB reviews posted. The SEO affect has been astounding. Our "rank" is quickly climbing. I am very pleased with the care BirdEye representatives have taken to insure functionality of their product and its use in our hands.
Birdeye Has been a huge help to increasing our reviews!! Pros: It has helped us scale our efforts to increase our reviews for Kicksite and has decreased the amount of time spent following up with our clients requesting reviews. Cons: The functionality is a bit limited when it comes to the customization of the email we send out. We would like to make it a little bit more branded but other than that it's great! Overall: We have really enjoyed working with Birdeye, they have been a great asset to our business!
"Quick and communicative." What do you like best about Birdeye? Constant Communication with the Birdeye team. When there were issues we worked together and were quickly and efficiently able to resolve them. We had a few custom requests that they were happy to accomodate. What do you dislike about Birdeye? Not a lot. A few kinks at the start, but that's nitpicking. Recommendations to others considering Birdeye: Speak to Vandana as she is quick and agile in getting to the root of an issue What problems is Birdeye solving and how is that benefiting you? How seamless our patient survey experience has been. They had novel processing reports that previous vendors did not have which helped with our troubleshooting steps and opportunities. They made sure to keep us updated on any changes to system or software that they had to make on their end so that we were not surprised if (on the rare occasion) a file was not being picked up.
"Going above and beyond" What do you like best about Birdeye? How easy it is to reach someone to have questions answered and willingness to accept others ideas What do you dislike about Birdeye? No dislikes at this time and hopefully will continue into the future Recommendations to others considering Birdeye: It's WONDERFUL!!! What problems is Birdeye solving and how is that benefiting you? We were g=having issues reaching the public but this has been resolved with Birdeye
Great Customer service team
"Love this!!" What do you like best about Birdeye? This website has made our business so easy to get more and better reviews! Recommend this to anyone trying to get their name/business out there and started! What do you dislike about Birdeye? I dislike that we never used this before today! What problems is Birdeye solving and how is that benefiting you? The only problem was not having enough reviews from patients but that's not a problem anymore!
"This is a great system for us and our buyers!" What do you like best about Birdeye? It’s very user friendly and is great with updates. What do you dislike about Birdeye? I wish that all the reviews were in the same spot, and not divided into different tabs. Recommendations to others considering Birdeye: BirdEye is a great service and has really helped us connect with our customers! What problems is Birdeye solving and how is that benefiting you? Getting reviews for specific branches of our company, which is a big help.
Ujjwal was great -- very helpful, patient and thorough. He is a wonderful asset to your Birdeye team!
These guys are great and really care about my business. They have great processes to get you set up and make it easy for your customers to review your business.
The BirdEye Support team is awesome! Without support it would be really hard to learn everything to get up and running fast. The support team is extremely courteous, patient, and thorough!! Thanks for all your help!!
BirdEye with Kicksite Pros: The ease of use is great. The results we are attaining are amazing and really helping our SEO. Our customers are letting us know how easy it is to use BirdEye for reviewing us. Cons: I really can't think of anything, other than having different links we could use that would directly tie the review more easily to show up on Google or Captera, etc. Overall: BirdEye has allowed us to more easily obtain reviews from our customers, which has improved our SEO. We are very pleased in the short time we have had this software, and we hope to see even more results as we use the tool even more.
Birdeye has made our lives so much easier in requesting and handling reviews at our medical practice and it has helped increasing our reviews rate and visibility across all search engines. Our implementation manager Sahil is the best we've ever known, they make it very easy to activate and will make sure you maximize its benefits with all of their features. Strongly recommended.