Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7682 reviews75 reviews have no rating
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I have been using BirdEye for getting feedbacks from my patients for my dental clinic (Orchards Dental Clinic in Edmonton,Alberta,Canada)for more than a year now.I have had great success with BirdEye and I would suggest BirdEye to anyone who would like to get valuable inputs from their clients to help improve their performance .
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Highly recommend this service, Tech Sahil was very knowledgeable and helpful!
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Great products coupled with excellent customer service. Our office has quadrupled the amount of reviews with the help of their service. Highly recommend.
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Avinash took the time to understand our problem, and we are in the midst of getting everything resolved. Thank you.
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Nothing but good things to say! Pros: We love being able to access all reviews in one location. We love the survey option and the integrated messaging platform that allows us to connect with customers quickly and easily. The live support is also a wonderful feature. Cons: There is nothing negative to report on this software. It is a definite time saver and makes keeping track of customer satisfaction so much easier. Overall: BirdEye makes getting customer reviews a snap. Once we set it up and had some initial reviews we found it caught on like wildfire. This is a great piece of software!
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Should consider either a reduced price or easier combination capabilities for multiple locations. Otherwise great platform and wonderful capabailties
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Great add to anyones company Customer service is great. They always have Webinars and things to help our employees work with the apps easier. Pros We use this for all our medical stores and a few others. Monthly we will pull the CRM and email all patients for a review. we love being able to text them or email them right from the app if they reply with any concerns. Cons Nothing honestly. Maybe easier search if possible .But overall the program works very well for us. Specially for the stores.
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The onboarding process was quite smooth. I am also impressed with the quick responses to my emails.
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Excellent Service!
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"Watch your reputation" What do you like best about Birdeye? With the help of this tool I am at ease of carrying out the effective communication with my audience, not only I am collecting their reviews about my product but also it has enabled me to debate on particular expect in this way it has equipped with an option of customer’s engagement. Not only can I engage them by texting and sending the messages but also through calling. I love its automation process which helps me to attend numerous calls within short span of time. What do you dislike about Birdeye? This is a bit costly solution for the newly set ups so the pricing policy should be revised. Further whenever I try to communicate on my web page the systems get slower which creates problems as I have to treat many people together. Moreover more attachment options should be made available. Recommendations to others considering Birdeye: I would surely like to recommend this tool to the entire business sector, it will bring you closer towards your audience and eventually with time you will come to know about the market needs. It is full of advanced features and functions. Overall I am a satisfied customer of this tool. What problems is Birdeye solving and how is that benefiting you? I am in better position of assisting my customers by responding to their tickets. The surveys and the reviews which I collected via this platform has increased my product quality as my audience is free to contact me and this is something I like about this tool very much.
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Worth it! Pros: This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly. Cons: We really enjoyed this software, but could only afford to stay with it for a little while.
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I use BirdEye to follow up with patients and ask them to leave reviews. In just a few months of having a membership with BirdEye, I received more reviews than the previous doctor did in 3 years! I'm so happy with BirdEye and all the ways to personalize options for sending messages. Thank you, BirdEye and Team!
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Couldn’t be more happy with this service. I used to ask for reviews and get the “sure I will leave you one” and then never see it. Now I send via text and it has increased the number of reviews I have received. My Rep is Babette and she kicks butt!! Thanks Bird Eye!!!!!
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Great Product Pros: We love how our clients can have direct data pulls from there dental software. Cons: In the beginning we struggled with integration but those problems have been fixed.
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Easy to use Pros: Simple to use. Just put in a name, email, or phone number in and press submit. Cons: I cant think of any cons while I have used BirdEye. Overall: Overall we have seen many more reviews because of BirdEye.
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Great product, EXCEPTIONAL training! Pros: I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect. The training is exceptional! Very thorough, helping me understand the complete functionality of the platform. Cons: So far, so good! I really don't have any complaints! Overall: This is a great tool for gaining better company reviews. It eliminates the need to do the research it takes to create reports, find out where we're lagging, etc...
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"Understand client responses"
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"Our online reputation management problem finally solved" What do you like best about Birdeye? Birdeye integrates seamlessly with our PMS and has automated what we were trying to do manually for some time. Not only are we able to get timely feedback from our patients to ensure quality delivery of care but it also has done a fantastic job in capturing our patients positive experiences especially with Google reviews. Wish we had engaged with Birdeye sooner! What do you dislike about Birdeye? Nothing to dislike about this company. VERY much customer oriented through training and implementation and current support. Only downside was signing on with the company literally as pandemic hit and Google temporarily shut down patient reviews for about a month. What problems is Birdeye solving and how is that benefiting you? We are now able to monitor our online reputation with very comprehensive dashboard tools and take prompt corrective action in our practice should we have any negative patient expereiences.
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