Our reviews
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4.9
7656 reviews75 reviews have no rating
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Very Patient and knowledgeable support staff. Answered all questions and gave great advice!
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"My experience with BirdEye has been exceptional!"
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"Amazing Results!" What do you like best about Birdeye? How quickly it got us reviews and how consistent it stays. We had less than 20 reviews that had been there for some time before getting on Birdeye. Not even a year later we are 6 reviews away from 100. I don't think we expected for it to work this well. This also makes it so easy for us to make text and email campaigns and track their results. What do you dislike about Birdeye? Not being able to share on Healthgrades automatically like it does to social media. Being a doctor's office this would help a lot. I would also like to be able to stop the notifications during after hour times. I could put the mobile notifications on silent during the weekend but that means I have to remember early Monday to put them back on. What problems is Birdeye solving and how is that benefiting you? Getting more information out there about our practice through experienced patients has been a big help. A lot of people would wonder about our approach and question it. With more reviews about it, it's easier to understand so it brings in more patients with more confidence in our methods.
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"Great customer engagement. Mediocre API." What do you like best about Birdeye? Very versatile tool for managing and collecting feedback. What do you dislike about Birdeye? The API for the tool is weirdly architected and very poorly documented. Recommendations to others considering Birdeye: The engagement with your account rep is critical. If building custom integrations, allow a little more time than you normally would to build it. What problems is Birdeye solving and how is that benefiting you? Customer surveys have been automated.
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"Best Review System!" What do you like best about Birdeye? Birdeye is the best review system around! It has helped greatly with my practice, Renaissance Family and Cosmetic Dentistry. The company has a very modern system that is very easy to integrate and sends out notifications that clients actually want to respond. Birdeye has easily met my expectations! What do you dislike about Birdeye? Everything is great. Thank you for the great service! Recommendations to others considering Birdeye: Definitely look into this option for your review needs. What problems is Birdeye solving and how is that benefiting you? Accruing more reviews
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"Great partners for strategic marketers!"
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The support provided by the support team was exceptional. He was very patient and very knowledgeable of the product. Thank you.
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Before Brideye we had few reviews. With their help we have many more reviews.
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Excellent Customer Service!!!
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Great review services!
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Bird eye is the best review company in America today without a doubt they are a lot better than A 5 star for sure Love Bird Eye.
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Effective Review Management Pros: Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels Cons: Campaign set up could have been a little more intuitive but the support team and doc library was great when it came to answering any questions we had. Overall: Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
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"BirdEye Review"
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"Works well for our direct Sales Company" What do you like best about Birdeye? The level of reporting all the way down to the Sales Professional level is great, and the support staff is very helpful. What do you dislike about Birdeye? When you create a ticket of a review, you have to go back into the ticketing window and assign it. I wish that you could do both at the same time. What problems is Birdeye solving and how is that benefiting you? We are trying to increase our review count as well as see customer service issues before they reach the review stage.
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"One Stop Shop for Review Management" What do you like best about Birdeye? BirdEye is easy to use. It's nice to link all your Google, FB, BBB, TrustPilot and other sites all into one review management system. It is easy to reply just on BirdEye so you don't have to login to all the other accounts. It is an easy way to reply to direct feedback as well. I like the option to send a pre-written reply that is already saved. Easy to use the drop-down click and go. What do you dislike about Birdeye? I wish there was a way to link up with Yelp. Uploading the excel sheet to BirdEye takes me a few tries. I wish that was easier. We are trying to look into the BirdEye API to link our database so staff knows when reviews and sent and returned. Also, we need to look into the API to add reviews and clients easier. Recommendations to others considering Birdeye: Overall it is a great system. What problems is Birdeye solving and how is that benefiting you? The platform looks great over email and text to our clients. It is nice to have everything in one spot. We are thinking of maybe trying BirdEye for employee reviews on Indeed and Glassdoor but we haven't quite figured that out yet.
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"I love Birdeye!" What do you like best about Birdeye? I like the amount of reviews it is creating for our practice along with how it notifies us when a review is left. What do you dislike about Birdeye? As of right now I do not have anything that I dislike about the program. Recommendations to others considering Birdeye: I wish that when Birdeye sends me a text that we received a review that when I click on it that the reviews we get would be up to date. I have done this and the new review is not always listed, even when it is in chronological order or time. What problems is Birdeye solving and how is that benefiting you? We are solving if their is a patient upset and they reach out to us about it, it allows us to better get in contact with the patient to resolve the concern.
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"Excellent Reviews Services" What do you like best about Birdeye? Our company was looking for a way to display our reviews on our company website and Birdeye does an excellent job of providing the right tools (Documentations, APIs, Widgets) for us to implement the easy way. The customer support is excellent and they are always willing to work with us to customize our campaigns. Highly Recommended! What do you dislike about Birdeye? There isn't much to say here. Maybe the only thing will be that I would like to see more color options of the review widgets, but overall our technical team was able to successfully customize the styling to match our branding. What problems is Birdeye solving and how is that benefiting you? Was not easy to find a Google review widget that we could customize and insert into our website. Birdeye makes the implementation and customization a breeze!
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"Birdeye is amazing!" What do you like best about Birdeye? I like Birdeye because keeps us focuses on our clients after the job is done. The interface is great ,user friendly, easy to use and all of the information into easy to understand reports. I have already recommended Birdeye to my friends. Great job Birdeye! What do you dislike about Birdeye? I have nothing to says something bad about Birdeye. What problems is Birdeye solving and how is that benefiting you? It have made sending review links to customers so easy and has given me more time.
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Very easy platform for asking patients for feedback
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"Very effective communication" What do you like best about Birdeye? Birdeye is great for patient to office communications. What do you dislike about Birdeye? I wish the integration between Facebook was better. Recommendations to others considering Birdeye: Would love to see more advanced integrations with more social media applications What problems is Birdeye solving and how is that benefiting you? I am able to see how the world views our practice and what can be improved on from our end.
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BirdEye is awesome to work with. Akhilesh was incredibly responsive, professional, and had great follow up on helping me with a recent inquiry to customer support. Overall just a great experience.
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