4.9
7935 reviews75 reviews have no rating
Vet all of your needs and other options thoroughly first Pros: Local listing syncing is very helpful, especially if you want wide-spread visibility across the web without having to manage hundreds of individual logins. Cons: The customer support is one of the worst that we have ever dealt with. They would promise to get back with a solution within a few days and we wouldn't hear from them for months. We were constantly having to re-input our login credentials for several sites, so the syncing was never accurate. Overall: We did not have a good experience with Birdeye and their resolution teams. We would not be interested in returning to try them again.
Great Software! Pros: This software is very easy and simple to use. It helps us keep in close contact with all of our customers. Cons: I have not had any issues with this software.
Great customer service!
I was having a little trouble with my Birdeye and reached out to the support team. They were very courteous and very helpful. They solved my problem within a few hours and now I'm back up running smoothly. Thank you Birdeye and the awesome team you have.
Birdeye is great! Pros: Birdeye is very easy to use and it has a ton of amazing features. I love that I am able to track all of the different reviews we receive. The customer service that this company provides is also out standing. Cons: The only downside to Birdeye is that it doesn't integrate with the Edge, the main software system we use in our business.
I have used Birdeye for many years for my dental practice for patient reviews. I am very pleased with the service and their customer care team is amazing.As soon as I have an issue they are right there to help me through it. I highly recommend them
Birdeye is an excellent resource for any business Use Cases and Deployment Scope - We started using Birdeye to aggregate customer reviews from multiple platforms and publish them on our website and Social Media accounts. We have recently included their Virtual Receptionist (VR) and Chat feature which we have integrated onto our website. The VR allows customers to leave a message and the message is converted from speech to text. We can review the audio of the message or view the converted text which is also available to communicate with a customer via SMS. The chat feature allows customers to communicate with us via SMS thru our website Pros - Aggregates customer reviews from multiple platforms and posts the reviews to our website and SM accounts -Provides a Virtual Receptionist to take messages and convert speech to SMS-ready text -Allows SMS texting functionality from our website Cons - Speech to text conversion can be improved -We have made improvement suggestions for the SMS message management Likelihood to Recommend - We have found that they have been a welcome addition to our marketing and communication effort and continue to add functionality that helps us to improve in these efforts Return on Investment - Birdeye has had a very positive impact on our marketing and client communication effort Usability - Always room for improvement in speech to text conversion and message management Support Rating - Very responsive
Here's my Bird's Eye view Use Cases and Deployment Scope - We began using Birdeye a few years ago to improve our profile and encourage patients to review our medical office so we knew what we were doing correctly and places we can improve. Pros - Set up was easy -Customer Support if very knowledgeable and helpful Cons - So far there is nothing I can see Birdeye improving upon. I would just want to make sure they keep up on the newest most successful platforms available. Likelihood to Recommend - Birdeye has been an excellent fit for us. They are able to perform their daily data pull without us ever knowing, it's seamless. Our patients have responded favorably and left some wonderful reviews and a few not so good, but few and very far in between. It's easy for them to leave reviews, not complicated at all. Return on Investment - We have seen improved ratings -No negative impact to report Alternatives Considered - We have not used any other products other than Birdeye and very satisfied. Usability - Very easy for our patients to quickly leave a review. Support Rating - Customer service from implementation to a few follow up questions have always been handled with knowledgeable staff who are very nice. Products Replaced - No Key Differentiators - Price -Product Features -Product Usability Evaluation Lessons Learned - We may have shopped around a little more but since it was being used by a friend in the same business and saw success, we decided to just go with that recommendation, value and price. Easy Tasks - Their ability to interface with eClinical Works makes it very easy Difficult Tasks - None that we have experienced in the past few years
Love Birdeye! Much better than the competition!
Great customer support and the explaining of the walk through process when fixing technical and solving issues with questions and concerns.
Great customer service! Very informative and very helpful!
Birdeye has been great for my business. They have made sure all of our reviews are visible to our customers and our business information is consistent on all search engines. We are very satisfied with their services.
Birdeye is top notch in customer service, really values the timelines of our business needs and effectively execute our business needs.
very prompt service excellent resource
Excellent customer service. The service works but It is overpriced.
I attended a seminar at Mather Hospital on, Hip replacement. Dr. Fracchia headed the seminar and did a spectacular job. Every part of the Hip replacement process was talked about. I had searched for a great hospital and a great Doctor for some time. I left that seminar knowing I had found the right doctor and right hospital. The operation took place on March 10, 2020. Just pre covid but since Mather had a very good infectious control rating I felt comfortable. Every aspect of the process was flawless. Can not thank Doctor Fracchia enough for what I consider to be a perfect outcome. Follow-up visits after the operation were informative and held in a comfortable, friendly environment. I would recommend Dr. Fracchia without a moment of hesitation.
Birdeye is a great tool in our industry! Read reviews right away and received great customer service when you need assistance!
I have been trying to cancel my account with no success. I cancelled in September 2020 and was told I would still get billed in October. But I was billed in November and December as well. I started at the beginning of January to try and cancel and have not had any luck. If I try to reset my password the site tells me there is no accounts associated with my email so I can't even log into the site but they continue to bill me. I received an email in January giving instructions on how to reactivate my account which would indicate I don't have an account but then a week later they charged me again. Horrible customer service. Update - I finally talked to them and they gave me the refund I was asking for so I am changing the rating from 1 star to 4 star.
I am so thankful I have started using BirdEye and all of the exciting new opportunities it is going to bring to our business. And Len is very personable, knowledgeable, and gets to know you and business needs so that he can partner with you to make the biggest impact in your business.
Great notification service for customer care.
"Excellent user interface!" What do you like best about Birdeye? The ability to filter various reviews from multiple sources. What do you dislike about Birdeye? I have not ran into anything that I dislike as of yet, and doubt that I ever will. Recommendations to others considering Birdeye: Make sure you spend some time looking around to take advantage of all the features. What problems is Birdeye solving and how is that benefiting you? I am able to see reviews before they post to Google and that enables me to reach out to and unhappy customer to possibly rectify any issues.
Best in class! What are you waiting for? Use Cases and Deployment Scope - Birdeye is integral to the success of our multi unit brand. We see every day how our restaurants are performing. With hundreds to thousands of restaurants we need input from guests. Birdeye helps us benchmark greatness. Pros - The dashboard let’s us identify stars and opportunities. -Birdeye enables operators to take action daily and recover unhappy guests. -Birdeye identifies strengths and weaknesses for the brand and by site. Cons - Birdeye has been a best in class provider for years. They listen, respond and act. Likelihood to Recommend - I would recommend Birdeye for all multi unit brands. Best in class. Return on Investment - The ROI for Birdeye is nearly infinite. Reasonable cost yet limitless feedback. Alternatives Considered - We found Birdeye to be the most responsive and best firm to truly partner with us. They took our suggestions and implemented them. They respond well. They were always there for us. Other Software Used - Punchh, Compeat, with Ctuit Radar, Paylocity Usability - Easy to use Support Rating - Best in class.
"BirdEye helps us get the job done and with guest reviews and feedback" What do you like best about Birdeye? I like a lot of things about it. The platform is simple and easy to use. Alerts and reporting are simple to setup and route to multiple places. Their support is great. What do you dislike about Birdeye? There is not much that I dislike about BirdEye at this time. Recommendations to others considering Birdeye: I think this could be a benefit to business owners across many fields to help manage customer feedback and more. What problems is Birdeye solving and how is that benefiting you? It is nice to have all of the review platforms aggregated into once place. We can make actionable decisions on trends based on feedback that is instantaneously known across our team and different management channels.
Easily used by Clients! Use Cases and Deployment Scope - We use [Birdeye] mainly to request review from clients. As soon as we are completed with their service needs , we send out due to the ease of Birdeye’s process. Anyone in our office can quickly accomplish this. They are continually adding additional features that we look at and see if they will be useful for our needs. Pros - Easy online format for users -Very ease of use for the client that receive our request -Accomplishes reviews for multiple platforms Cons - Reminders that requests were ignored not completed Likelihood to Recommend - For our business of mortgages this format is great Return on Investment - We definitely believe the positive reviews we have online are building trust in future clients. Usability - The format of the website is very user friendly Support Rating - I haven’t needed it