Our reviews
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4.9
7656 reviews75 reviews have no rating
- a
"Great product! Wonderful service!" What do you like best about Birdeye? I appreciate how detailed the support team is. They work hard to make sure everything is done correctly and to your likely. I appreciate how innovative the company is. They are open to suggestions on ways to improve their product. We have a lot of clients with a variety of CRMs, while they may not all be listed on their integrations list, they provide solutions on how to still make it work. It a win, win! What do you dislike about Birdeye? Sometimes it can take a while for tickets to be handled. It would be helpful if there was a timeframe given as to when a response should be received. Some of the features are unable to be changed. It would be helpful to be able to change some of the automated formates to better suit different clients needs. For instance, some clients may not want the SMS chat feature but still want to be able to send review requests via SMS. What problems is Birdeye solving and how is that benefiting you? Each week we are problem-solving which is great! The biggest stuck, which is now a problem solved, was how to send review requests to clients who have CRMs that are not listed on the integrations list.
- c
"Review Management Platform with Technology and Service to Match" What do you like best about Birdeye? I love that the team is responsive to our needs and our industry and works to help the application meet our needs. The platform helps us automate our reportings and monitor and manage review responsiveness. What do you dislike about Birdeye? Nothing really; from the day we implemented Birdeye, our teams have been using and improving along the way. If we were to suggest one area to improve, that would be the direct integrations with platforms like Yelp and Trip Advisor. Anything to keep us in Birdeye, which is much easier to use and manage. What problems is Birdeye solving and how is that benefiting you? Previously, we did all of this by hand using FTEs. We are now able to focus on other responsibilities while we are improving the consistency in which we are found.
- v
"Birdeye is a great tool to track and respond to our customer's feedback." What do you like best about Birdeye? I like the ticketing feature. When we get feedback that isn't up to our standard, we can open a ticket and assign it to someone. We can leave comments on the ticket to update our progress on the issue and close it once it's resolved. What do you dislike about Birdeye? The direct feedback feature is excellent when the feedback is negative. It's not so great when the feedback is positive. It would be nice if there was a way to report this on the mobile app. If I understand correctly, direct feedback negatively affects NPS. It's unfortunate when positive feedback negatively affects NPS. What problems is Birdeye solving and how is that benefiting you? We are finding gaps in customer service and satisfaction. Birdeye helps us to keep track of issues and get them solved.
- y
Greatest Investment for our Company Pros: You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch! Cons: Make it easier to log in from different browser engines. Overall: We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
- f
"Great results" What do you like best about Birdeye? We get direct feedback from patients. The negative go directly to us and the positive go onto google What do you dislike about Birdeye? The frequent disconnecting to our server, which is a quick fix but annoying What problems is Birdeye solving and how is that benefiting you? I have have better ROI with BirdEye than my SEO service. New patients have increase by 30% even after discontinuing my SEO service.
- a
Surprise Value and Convenience Pros: Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots... Cons: No cons bc customization allows right sizing... Overall: Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...
- f
Happy User! Pros: The think that i like most about Birdeye is the ease of the deployments. Its a 1,2,3 step process. The site is very user friendly. Cons: I do not have any dislikes about the software
- d
Great Software Pros: I like how user friendly the platform is. It is very easy to navigate and learn as a new user. Cons: The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case. Overall: Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.
- m
"Great solution for review management and reputation marketing" What do you like best about Birdeye? As a reseller with Birdeye, I like the many integrations with various platforms that makes requesting new reviews easy. The setup is super simple and managing review requests and review marketing on social media accounts works great. The SMS features really help to generate a lot of new reviews quickly. What do you dislike about Birdeye? The expense of Birdeye is probably the biggest dislike, but it's a very robust platform and worth the extra money. What problems is Birdeye solving and how is that benefiting you? I'm helping my customers measure and improve the quality and quantity of their online reviews and overall reputation. As a reseller, I've enjoyed the benefit of recurring sales and providing a great service to my customers.
- j
"Birdeye is the best" What do you like best about Birdeye? I love their customer service and web chat option. It is beneficial, and fast responses. What do you dislike about Birdeye? I have a bad language barrier and sometimes it is difficult to understand support representative. Recommendations to others considering Birdeye: Give it a try! You will love it. What problems is Birdeye solving and how is that benefiting you? Raising Google Reviews
- t
Easy to use, no brainer! Pros: How easy it is to use and implement across the company and multiple platforms! Cons: The back end is sometimes laggy with me.
- t
"Always great help from Birdeye!" What do you like best about Birdeye? They roll all reviews up from Google and other platforms, and if I ever have an issue, it is resolved extremely fast! What do you dislike about Birdeye? Not much at all. Sometimes all reviews don't come through. Recommendations to others considering Birdeye: Definiteley use Birdeye!! What problems is Birdeye solving and how is that benefiting you? We are solving staffing problems by the reviews and the trends that we see in certain places.
- v
"Works as exactly as it states. Easy to use." What do you like best about Birdeye? the FTP setup makes sending files easy over for processing What do you dislike about Birdeye? Some documentation on the website is old or has mistakes when initially setting up the FTP regarding headers. Recommendations to others considering Birdeye: Start earlier, then waiting for later. What problems is Birdeye solving and how is that benefiting you? We are getting a lot of reviews for the company.
- v
"Exceeded every expectation. Had more features available then we originally thought we needed." What do you like best about Birdeye? I like the review collection software the most. What do you dislike about Birdeye? Its a bit hard to understand Max texting Recommendations to others considering Birdeye: Make sure you know what you want out of the application. What problems is Birdeye solving and how is that benefiting you? Online connection with customers. Birdeye has made it easyer to stay connected at anypoint in the day to help our clients.
- v
"Great Platform That Drives Our Business" What do you like best about Birdeye? I love the feedback it gets for our company and the reporting feature that allows us to watch the progress! What do you dislike about Birdeye? I enjoy the entire program and the ease of use! I don't have a dislike! What problems is Birdeye solving and how is that benefiting you? We are solving customer complaints and holding our employees and management staff to a higher standard. The benefit is being able to assign a ticket and get a dissatisfied customer flipped to a happy customer by reaching out and talking to them.
- r
"Excellent results!" What do you like best about Birdeye? Ease of use to automatically generate reviews. What do you dislike about Birdeye? Really nothing. Once it's set up, everything just runs in the background with very little daily intervention. What problems is Birdeye solving and how is that benefiting you? Generating reviews on Google, Facebook and Healthgrades without having to remember to prompt patients to do it and then hoping they will follow through. As a result we have more Google reviews than any other specialist practice in town by far and it has really helped our image online and generated many new patients.
- k
"Birdeye is an awesome tool for SB" What do you like best about Birdeye? I like being able to see the reviews and comments instantly—also, the ability to reach out to customers and get their feedback. The ability to track tickets to make sure our managers are taking care of our customers is a great tool as well. Birdeye helps us to retain customers and make sure we are keeping them happy. What do you dislike about Birdeye? I really like the birdeye platform . The only thing I dislike is when I see bad reviews. Recommendations to others considering Birdeye: Birdeye is an excellent tool for any company to use for reputation management and customer retention. I would definitely recommend it for any growing company that wants to keep customers happy. What problems is Birdeye solving and how is that benefiting you? Birdeye helps us with customer retention and satisfaction. We can measure how happy our customers are with all of the services we offer and also with our employees. It helps us determine how or what to improve on within our company.
- e
Increases time available to take care of patients in the office. Pros: It's so easy to use and communicate with patients/office staff even though I'm remote. Cons: My job is to use this software to communicate with patients. I depend on notifications to alert me when someone sends a message or leaves a voicemail and the notifications don't always come through.. I have BirdEye on my phone as well and I can be sitting right by my phone and computer and it's hit or miss whether I get the notification or not, and YES I double check the browser notifications are not paused. It works MOST of the time. Just not ALL the time. Overall: I think Birdeye is great! It's simple and straightforward to use and I enjoy using it. Today though, I started at 6am and I got about 50 voicemails that were from last week all at once, not sure if it's a Birdeye issue or not, but that's not happened to me since using the program and we missed opportunities to schedule new patients since we didn't get the voicemails.
- m
Birdeye Review Pros: It's easy to use, straightforward and the internal note function is vital. Cons: There seems to have been a glitch that resent past claims that had been closed but the timestamps are all incorrect. Also, I'd like to filter ONLY the chats that are pertinent to my location instead of having to scroll through them all.
- e
Birdeye review Pros: Provides an easy way to communicate with patients. Makes access to dental care easier for patients but allowing them an easy way to schedule and communicate with the dental team. Cons: Have not found anything to dislike at the moment.
- j
Awesome tool for our website! Pros: Instant gratification for prospects, easy platform to read and use, quick emails to us Cons: Time limit to respond to people is too short- even 90 -120 seconds would be perfect! Overall: Awesome! Easy to use and a great tool for our locally owned business.
- l
Birdeye is awesome Pros: I love the fast communication! It's nice to be able to live chat with people, way quicker than texting. I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful Cons: Sometimes the communication is so fast, so with the fact that I answer phones all day, sometimes I have to make sure I'm only focusing on the conversation at hand so I can keep it going.
- f
Best for the Modern World Pros: I like that patients can email and text information. I like that they can instantly send over pictures. I like the fact that you can assign tasks and send internal notes. Cons: the voicemail system is a little wonky. Like sometimes voicemails pop up that have been closed in the past. I would like to see a reminder button on a voicemail. LIke you can set a reminder for a few days.
- r
"We have been very pleased with how it has performed for us." What do you like best about Birdeye? Tracking of where the reviews come from , Ease of use What do you dislike about Birdeye? We do not have any dislikes, do not see downsides Recommendations to others considering Birdeye: Watch a Demo. What problems is Birdeye solving and how is that benefiting you? Branding awareness
- j
"Smarter Not Harder" What do you like best about Birdeye? My favorite part of Birdeye is that it does the thinking for me. I don't have to keep track of who I sent review request you and who I haven't. He keeps it automated simple and smart What do you dislike about Birdeye? The only negative that I really have with BirdEye is it's integration with the EHR that we use. It works but it's not as sophisticated as it could be. Most of that I'm sure is due to our EHR and not Birdeye. Recommendations to others considering Birdeye: If you are looking for an easy solution to gain reviews without the headache....go with BirdEye. What problems is Birdeye solving and how is that benefiting you? Our reviews have increased at a consistent uptick since implementing BirdEye. It makes the process uber simple for us and our patients. And with the importance of reviews these days we couldn't be happier.