4.9
7795 reviews75 reviews have no rating
support was very helpful with several things
Issue was resolved completely. Appreciate tech support working through what turned out to be a difficult challenge.
I was provided a quick solution.
Great Communication.
Srijan is great! He answers all of my questions in a way that I totally understand because I am not very computer saavy! He is very nice and professional!!!!
I think it is an effective communication tool for patients and excellent to get us reviews and improve our online presence.
Great!
Srijan was able to quickly answer my questions and explain things well. Thank you!
I manage our Birdeye account and I have been using Birdeye for over a year and was considering looking at some of the alternative services to see what my options were. Recently I had some questions and requests to make some updates to our account. I assumed it would take days if not weeks to complete my requests. Instead, I worked with Srijan who was able to assist with everything in a matter of minutes...not hours not days. He listened to what my needs were and went beyond just fixing the problem he also went out of his way to make some additional recommendations, put them into place and followed up with me promptly to be sure everything was looking good. I have had some issues in the past with Birdeye but I absolutely recommend them and appreciate the great customer service.
All good
Quick and Easy process
Always pleasant!
What an amazing experience! World class! Gulshan was so patient and knowledgeable.. he went above and beyond... This is my 4 or 5th great experience with Birdseye! Fantastic service and very nice people!
Go Birdeye, Go Birdeye GO! Go Birdeye, Go Birdeye GO! Go Birdeye, Go Birdeye GO!
Birdeye is the best!
My rep was friendly, professional, and resolved my issue flawlessly. Thank you!!
Birdeye support is amazing!
Thanks for the fast and effective response. All my questions were answered and the tech was very friendly and informative
Very informative and clear answer and quick response.
Thank you
Divya was wonderful! She reached out to me when the issue wasn't immediately resolved, but I was unfortunately unavailable. Nonetheless, she showed great persistence and managed to resolve the problem without my input. I really appreciate her dedication!
Virustotal was showing a Birdeye server file as virus-infected. It was NOT a virus, Birdeye was not infected. It was a false positive. However, Birdeye went far beyond what most companies would do they reached out to the virus company with the false positive, proved their file was virus-free and got them to remove the false warning so it no longer shows up as infected on Virustotal. That is what I call fantastic quality service and support! With Ransomeware crushing servers all over the planet, this level of support inspires extreme TRUST! Great Job Birdeye.
Prajval responded quickly and corrected my issue, thanks!
It was a great experience; Girish was patient with me and really took his time to try and help me resolve what I needed to do. Thank you
Sean was so helpful and patient with me in learning the new system! Our team is so excited about using Birdeye and I attribute that to Sean’s help in Onboarding. Thank you to Sean for everything, we will miss our weekly calls with you!