4.9
7889 reviews75 reviews have no rating
Ajay was very responsive with both the initial fix and followup question.
Always fast and professional. Thank you!
Great help!
Lets goooo! Thank you!
The patience of Praveen on helping me navigate the system is superb
Happy thanksgiving!
Reputation management made easy In this day and age, reviews are important. Most of our potential customers will look us up online and check out our reviews before they decide to do business with us. Birdeye makes it easy to request reviews from our customers. It also makes it easy to respond to reviews on all of the many sites people leave reviews from one place. PROS Birdeye makes it easy to request, monitor and respond to reviews. CONS Setup and use is easy. I couldn't ask for anything more. VENDOR RESPONSE You have the right idea! We love that Birdeye can be the platform where all of your tools are in one location. It saves time, it's efficient, and is convenient. :) Replied February 2022
When setting up Birdeye for the first time you are given 90 days of help to get your implementation started. I would like to say the implementation team and support team for Birdeye is stellar. Thank you for everything that you have done for our company. We are now getting recognized out on the internet.
Answered all my questions and met my staffs needs as well.
So far so good! Started with Birdeye about a month ago. Reviews flowing in. Easy to use, very professional. Onboarding with Ayush was excellent!
Awesome
Reputation management made easy Pros: Birdeye makes it easy to request, monitor and respond to reviews. Cons: Setup and use is easy. I couldn't ask for anything more. Overall: In this day and age, reviews are important. Most of our potential customers will look us up online and check out our reviews before they decide to do business with us. Birdeye makes it easy to request reviews from our customers. It also makes it easy to respond to reviews on all of the many sites people leave reviews from one place.
This app makes it so easy to message my customers! When they leave a voicemail I can immediately respond via text!
Simple for customers to use. No down time, consistently works smoothly. Our company has used this app for 3-yrs and will continue. We also take advantage of the texting app through the desktop version. Simple to add or remove employees, check status of reviews, and check how employees are doing with customers based on reviews. Highly recommend this review platform.
This is great on the go app and has really helped our little company turn around our online reviews. You do need the service for the app to work. The service is far better then other options in the Dental industry. I only wish this company would expand into other patient communication channels.
Easy to use . Everything you need to be successful with this awesome review product. Always being made better by the company . Highly recommend
Easy to utilize , more reviews than my two previous on line companies, that are now defunct!
We have been with BirdEye for about a year and a half now. We use the chatbot on our website, text messaging services and review services. Before BirdEye, we had 5 reviews on Google. Now we have several hundred. This becomes a gift that keeps on giving, because new clients reference our online reviews as a reason for choosing us, go on to leave a review and continue that cycle. We installed the chatbot after revamping our website. The level of engagement we now have with our clients is superior. We are able to respond to inquiries within 30 minutes to an hour; leading to a higher lead capture rate. Our business has grown significantly. And while we did implement several different changes concurrently, BirdEye has been a greatly functional part of the results. Simply put, if your business is heavily customer facing, you shouldn’t do business without BirdEye!
We primarily use the application in my company for tracking reviews on multiple sites. Otherwise it’s impossible to see how people are rating you everywhere, and manage it from a single app.
We love Birdeye so much and use it with every customer! Super easy to use for us and them. Helped us grow so much on google and Facebook. Best review tool we’ve used to date!
We have tried other platforms and have had horrible experiences. We have been with birdeye for over a year now and they have been awesome from day one! With every platform there are hickups sometimes, but, these people are committed to helping make sure that we are up and running quickly when there is one. Even if it is a weekend, they call in the emergency staff and they get things back on line quickly. We depend on this platform tremendously for communication with our clients and we are very thankful that we have a support team with birdeye. Try them! You will love them!
Love being able to connect with our customers while away from the computer. Would be 5 stars if there was a way on the app to keep my business info (store hours) up to date, but that can only be done from the main website.