4.9
7932 reviews75 reviews have no rating
It houses all company's social media reviews I used to have a second thought with Birdeye, but when it saved me from a loophole from one of the social media pages, I don't think there is a better tool where you can see all your social media page's reviews in one portal and notifies you when you have a new one. It even retains reviews that we noticed it was taken off from a certain media page, it was the best tool we had to cross check these reviews if they are really there or not. I'm so thankful our company switched on to it. PROS It houses all company's social media reviews. Across all platforms. CONS I haven't explored the software 100% but i think we will be keeping this a little longer to discover more potential VENDOR RESPONSE Hi Rowin! Thanks for choosing Birdeye for your social media needs! :) Replied December 2022
10/10 recommend PROS I like anything that makes my life easier and also easier for clients. CONS I don't have anything negative to say about Birdeye. VENDOR RESPONSE We appreciate your recommendation! Thanks Palmer! Replied December 2022
Birdeye Review PROS It is an excellent product with a user-friendly interface. CONS Customer service is a little late to issues. Other than that it is a very good product. VENDOR RESPONSE Thank you for your review, Enes! If you are needing immediate assistance please reach us at support@birdeye.com Replied December 2022
Pleased with the setup process and already seeing results.
Great online support!
Professional, friendly, and very helpful service!
If you’ve opened the app at any point in the day and get a notification that a new message has come through you have to completely close and restart the app for the whole message to be there. It also assigns conversations to the person who first opened a new message from a client and doesn’t notify anyone else that a message has come in, which makes it so someone has to to either text a coworker on their days off to inform them a message has come in or someone has to be closing and refreshing the app all day just to make sure they aren’t missing something. A very useful tool but could definitely perform better for larger companies with multiple locations.
Birdeye is the best way to have people express their positive experiences and generate very helpful feedback.
Very good company and their team very knowledge !!
GREAT HELP
Great
Great support team.
Love the software! What an amazing tool to get more reviews across multiple platforms!
Everything was great!! Little bit confusing and overwhelming at first but we got through it and managed to get everything done and clearly understood. Def feel comfortable using the program now!
10/10 recommend Pros: I like anything that makes my life easier and also easier for clients. Cons: I don't have anything negative to say about Birdeye.
Always very helpful with any questions or issues I have. I’m very satisfied with all of their services.
The staff at Birdeye have been very helpful in making sure my business address is seen in the correct city. Due to circumstances surrounding the pandemic, our firm moved from Eugene to Salem in 2020. Birdeye has been very helpful making certain my correct address in Salem in seen in platforms across the internet. They will efficiently help you improve your internet presence with the professional staff who quickly gained my confidence.
Good for reputation management Pros: I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages. Cons: We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge. Overall: For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.
We have been in Business over 40 years and only had 50 google reviews. Birdeye has almost doubled our online reviews in the first 30 days and I cant thank them enough! 10 Stars!
Good Product Pros: Review management is what I like the most Cons: Nothing at this moment, the software is working fine
Great Customer Support Pros: Ease of use and the review management feature is great! Cons: I can't really think of any Cons the software works great! Overall: Great product and fantastic customer service
Very patient and knowledgeable staff. Excellent experience.