4.9
7770 reviews75 reviews have no rating
Support team is by far the best I’ve had the pleasure of working with
Fast response and nice guy
Very responsive
Very professional, and polite, and resolved my issue. He also asked if there was anything else he could do for me.
I was having a hard time understanding what the tech was trying to tell me to do so he very quickly offered to do a zoom call with me and viewed my computer to help me get my issue resolved. It was very nice not to have to keep floundering
Has been working great since we started using birdeye
Ankar not only followed up on a timely basis, he provide insight and guided me through the process like a specialist. Don't let Ankar go - he is a keeper!
PIYUSH is the best! :)
Great customer service. Always taking care of their clients.
He was very patient, clear, and helpful. He helped answer the questions I had and showed me what went wrong when an internal report was pulled.
Fantastic response time
Fast and efficient
Tech rep was very professional and extremely helpful answering all of my questions.
He did his best, good call on his part in asking his colleagues about our question before he answered.
Very responsive and solution oriented.
Very respectable partner and positive energy
Birdeye is fast and efficient! Pros: Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye. Cons: I have not experienced any cons yet, as this is a newer software to our company.
Great working with Deepty and Paul who helped onbaord me to the platform and got all integration done with my account. It's a robust platform with lights off bells and whistles.
Good Service, User Interface Needs Work PROS This is a great tool that we are able to offer to our clients. It allows us to consolidate reviews into one location and respond quickly and efficiently as well as increase SEO with the listings feature. CONS The user interface is not intuitive; it takes a long time to learn how to navigate the platform and some features are in multiple places (i.e. Reviews & Reviews Inbox), which is confusing. VENDOR RESPONSE Hi Holly, We appreciate your feedback and will work with our product team to enhance the Birdeye interface. Replied February 2023
Birdeye is fast and efficient! PROS Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye. CONS I have not experienced any cons yet, as this is a newer software to our company. REASONS FOR SWITCHING TO BIRDEYE Automatic review requests is the main reason I know of, but I didn't make the decision for the company so I'm not sure of the other reasons. VENDOR RESPONSE Thank you so much for being a a Birdeye customer! We are happy to hear about your success story! :) Replied January 2023
The help provided was quick and efficient.
Girish Pacherwal thank you so much always efficient
Representative was very helpful and knowledgeable.
Ajay is a tremendous help! Always quick to respond and provide assistance!