Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7444 reviews73 reviews have no rating
- j
Why Get Birdeye?Use Cases and Deployment Scope - I use Birdeye for Social Media Reputation Management. They helped us raise our rating on Google from 2.1 to 3.1I also use Birdeye for Mass Messaging (Text/Email) and for Survey and Reviews.Also for answering question with Live chat and Chat bot for auto response with our FAQ.Pros - Social Media Reputation Management -Mass SMS messaging and Mass E-mail message for Announcement -Survey and Review forms to send -Chatbot for our FAQ if the question are posted beyond office hours -Live Chat to help our customers question in real time -Listing our Company to over 50 sitesCons - Maybe the automation can be fix by us meaning the user and not from Birdeye support. So whenever I add new Survey I can just edit the VA automation myself. Currently, i need to ask them for help with this. But they respond quickly. -making the google monitoring refresh to automate force refresh at least twice a day? -making the requirements on sending thru SFTP be more easier so I won't get too much failed send.Likelihood to Recommend - Whenever we get a score of 8-10 for our survey. Birdeye is monitor that and if the score is in 8-10 they send a review to that customer automatically! which help us not to monitor every survey we get manually. They have so much automation function which is really great!Return on Investment - we get more customers now -we get more good reviews now -we know our customer wants through the surveyAlternatives Considered - Did not other products beside Birdeye. This was recommended to us by a friend of our CEO.Other Software Used - Microsoft TeamsSupport Rating - I have asked them for help many times and they act fast and very knowledgeable.Usability - Because they are very helpful. And easy to setup and use. All company needs a good reputation to flourish.
- b
As a Marketing Manager of a small business that is rapidly growing, it was a company decision to move forward on growing our reviews and lead sources. Birdeye has been a wonderful tool for us and we look forward to seeing the results as time goes on. Rishi and Himani were amazing during the on boarding process. We are happy to be apart of the Birdeye team!
- b
As a very small business, we sometimes get overlooked and not made a priority when it comes to tools for bettering our business and improving reviews. Birdeye has been a pleasant and overall easy experience so far. Jordan and Deepty have been super helpful and I appreciate their patience with me as a navigate this platform and learn the positive results it can provide. Thank you, Birdeye!
- a
Birdeye has been great! It’s easy to set up and maintain excited to see the results!
- s
This has been a great service! Very helpful for me and my business
- t
Birdeye has helped out business grow and the tech support is excellent too.
- j
Great service Pros: User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team. Cons: I don't have anything that I like the least. Overall: Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall.
- g
Straightfoward and SimpleUse Cases and Deployment Scope - We have an extensive portfolio of properties across the Sunbelt and Birdeye helps us manage their reviews across various portals.Pros - Review templates -Updated reviews -Updated review answersCons - Customer Service -Customer Sentiment Analysis -KeywordsLikelihood to Recommend - Birdeye is great if you have to manage many profiles across different review sites. I, personally, don't find it necessary if you're only managing one single profile.Return on Investment - Improved Reputation -Crisis Management -Improved OperationsSupport Rating - In my experience, it really depends on the representative you get. I feel like some care and some don't care at all. I'm under the impression that most support calls turn into a sales-y situation, which, in my opinion, can be annoying.Usability - It's easy to use, straightforward, and simple.
- m
Deepty with onboarding was professional and very interested in our success. Thank you!
- j
Why Get Birdeye? Pros: Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. Cons: Not all company are perfect but they will try their best to help your company. Overall: Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!
- i
Onboarding training sessions by Pragya Awasthi was really good.
- b
We are new to Birdeye, however, their onboarding experience is comprehensive and well done.
- e
My experience with Birdeye has been phenomenal! They have been extra helpful when we had questions and their explanation of how to use their dashboard is great! The app and their online dashboard is very easy to navigate and use. I worked with Himani and Krishna and they were super helpful and positive. I would 100% recommend using Birdeye for your buisness.
- m
Shaije has been brilliant in helping us onboard and get started. She is very professional, supportive and great to work with and her follow up is next level. Thank you! Matt
- k
Birdeye is one of the best investments I’ve ever made in my company and worth every penny. From signup to onboarding and follow up Birdeye has been so helpful and on point. I am extremely pleased with the results I’ve been getting and will continue to use their services.
- j
Brian Teodoro knows what he's doing! Thank you
- m
Birdseye works perfectly for our customer service needs!! Pros: I love that we can see what our customers are liking, and that we can see what we can improve on as well. Cons: It sometimes logs me out, but it is easy to log back in! Overall: Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!!
- m
Birdseye works perfectly for our customer service needs!! Pros: I love that we can see what our customers are liking, and that we can see what we can improve on as well. Cons: It sometimes logs me out, but it is easy to log back in! Overall: Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!!
- b
Great Platform Pros: Birdeye is very easy to use for reviews. Everything is laid out nicely and never have issues. Cons: I wish that when someone reviewed on Birdeye that it would automatically review on the other platforms.
- m
Birdeye makes my day easier Pros: That I can text links to inquiring clients Cons: That it logs me out everyday and I have to re sign in Overall: It has been great!
- g
Birdeye is easy and great! Pros: Easy texting and get notifications very quickly! Cons: Logs me out every time I leave work for the day! Overall: Great for customer communication, super easy and quick!
- c
Deepty has been an incredible asset to my experience as a BirdEye customer. Her dedication to ensuring our success and satisfaction is truly remarkable. She has a deep understanding of the BirdEye platform and went above and beyond to help us navigate and optimize its features to meet our specific needs. Deepty's guidance has been invaluable in streamlining our processes and maximizing the benefits of BirdEye for our business. What sets Deepty apart is her commitment to her customers. She is always responsive, patient, and willing to provide the support and insights necessary to help us succeed. Her ability to translate technical details into understandable language has made working with her a breeze. Deepty exemplifies what customer success should look like. Her professionalism and genuine concern for her customers' success are truly appreciated. She's a true advocate for her clients, and it's evident in the results we've achieved with her support. Thank you, Deepty, for your exceptional dedication to customer success. You've made our experience with BirdEye outstanding.
- t
Great effective online campaign
- t
It was a pleasure working with Snehashish from Birdeye , he was always very eager to help, had perfect knowledge of the software and always followed up on time. Our zoom meetings were a great help setting up the platform. Thank you Catherine from TheMusicGym
- j
Why Get Birdeye? Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result! PROS Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. CONS Not all company are perfect but they will try their best to help your company.