4.9
7944 reviews75 reviews have no rating
A consistent and inexpensive option for gaining reviews Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option. PROS Easy to automatically request reviews from customers without staff involvement. CONS The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. REASONS FOR SWITCHING TO BIRDEYE Podium was really bad and expensive. VENDOR RESPONSE Hi Hannah, we appreciate your feedback. Please reach out to support@birdeye.com if you are ever run into any obstacles. Thank you for choosing Birdeye. Replied March 2023
I am so thankful for the help I received from Deepti during the onboarding process. She was extremely helpful and thorough. I am already seeing results!!
Best in the Market We love using the service. PROS It is easy to use and support friendly. CONS Sometimes it can take a few minutes for a message to be sent and received to a customer. VENDOR RESPONSE Thanks for choosing Birdeye and leaving us a review! Replied April 2023
Customizable As Per Our Needs And Great Customer Support Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature. PROS The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly. CONS They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure. VENDOR RESPONSE We are excited to hear how your loving Birdeye's competitive benchmarking feature! Replied April 2023
Excellent work by Sumon Patra! Thank you for advising us on all the features available within our Birdeye account. We now have our CRM integrated and look forward to more quality reviews in the future. Well done!
Very responsive & extremely helpful
Last week i worked with Ketan Rampal who was WONDERFUL and Avanash [didnt get their last name unfortunately] today but fortunately this ticket will have their info. Great support love working with you
I've always been extremely satisfied with everything about Birdeye! It's the best company I've ever had dealings with!
Great, overall product Pros: The software has really helped us to solicit and obtain feedback and reviews from customers. Cons: The program slim, slightly disintegrated in terms of the difference, features that it does.
Akash is great! kind, considerate, helpful.
Piyush Agarwal thank you sir for the fast assistance
He helped me quickly and solved the problems.
We were able to connect Facebook and Instagram, Thank you Pareen
The response was immediate, calm and helpful. The support was able to understand and answer all my questions. An email was sent as well on the steps that I have to do which is very helpful! Thanks again!
Birdeye: Efficiently Collect Reviews and Manage Customer Engagement Pros: Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients. Cons: Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel. Overall: We mainly use Birdeye to request Reviews, respond to reviews, Gather reviews from various social media, and post the reviews on our webpage. We also use Birdeye to communicate with our clients and respond to inquiries on our webpage email.
Birdeye is a great tool for reviews, social integration, and consolidation. My onboarding representative, Akash, is great; he's kind, considerate, helpful, and he goes at my pace.
Great platform for getting positive google reviews Pros: I love being notified when I have a new review left about my business! Cons: I would like a little more training so I know about it's capabilities
They have amazing customer support!!!
Very helpful. I now understand the Birdeye platform better. thanks
Have been waiting for an email response that never happened. Jumped on Chat today and got issue resolved!
Very timely service and great customer service
Hey! the team members are always patient in answering. They always understood my concerns and does their best to help. It's always a pleasure to speak to the team! Thanks again! You'll be hearing a lot from me since I'm new to this LOL hahaha. Enjoy the rest of your day!
Good job, thanks for the help
Thank you, Praveen!
DB was great