Our reviews
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4.9
7543 reviews73 reviews have no rating
- g
I'm new to the service, and had a few questions about the feedback request process. They were all answered clearly and efficiently. Thank you.
- d
Google has the public as it's interest,find webbing better,accessarys to help ones with no experience in web,any answer Google has, stars the limit imagine a Google rocket ,keep up the finding of employees choose wisely
- t
I Love my rep Karan Gera!!! he is the BEST!!!!!!
- b
Customer service was quick and effiicient. Pros: So far it is very intuitive and easy to use. I really like the ability to aggregate my reviews. Really helpful to manage them and respond if needs be. Cons: Not sure yet. I just signed up a few days ago. I like to play around with it myself to become familiar before too much formal training.
- b
Phone audio "warbled" and sounded odd the first day (May 2) of the support ticket. But that might be my cell connection. Though the call had plenty of volume, I was sitting at one bar on my phone.
- j
Yes you did well. Excellent support team. Keep up the good work!
- r
great follow up and communication Pros: ease of use and wide range of internet sites allows pain free reputation management. social media add on is a tremendous time saver for my team. Cons: have not come across a negative feature a or issue with the software. Overall: help with seo and provides research feature from existing clients for potential clients
- s
I am very pleased with this company so far and I am excited to get started! Thank you
- d
Support was timely and provided a solution within 24 hours. Thanks!
- f
Great Customer Service Pros: The software is very easy to use. I also love the design layout. One of the rep is wonderful to work with! Our office had questions regarding the program, He made a video demonstrating step by step how we can better utilize the software. Cons: I have only used the software a handful of times, so far I have no complaints.
- m
Very Happy with Birdeye Pros: very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly. Cons: one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.
- d
they were very patient with me
- v
Its been a ride Pros: when everything is working it does a great job of generating quality reviews and contains the negative reviews Cons: We have had some issues that have caused us to not receive reviews for periods of time due to issues with setup working with Birdeye Overall: Generating quality reviews we would have to chase after that could sometimes lead to negative reviews. Birdeye ensures only quality reviews make it through
- m
very helpful support, resolved the issue, provided a better process for kicking out surveys in a one at a time manner, and grateful for the follow up.
- d
Took time to clarify things with me and stuck with me while I implemented them.
- n
Very happy with the BirdEye review program
- c
Superb!!! Pros: Ease of use. The entire software is very easy to use and easy to post to your social media sites... Cons: If under 50 characters it won't post as a review with SMS text. If you receive a SMS text over 50 you can add as a review. Any SMS should be able to upload as a review then.
- t
Representative was very polite and went out of her way to see if there were any extra measures she could take to help me with my request. Thank you!
- b
A WONDERFUL COMPANY TO DEAL WITH!
- s
Everyone is extremely nice and knowledgeable. Thank you for your superb support!!!
- a
Very helpful and made sure I understood everything!
- b
We had a little trouble hearing each other but that may just be that I can't hear very well
- s
The representative was polite and our problem was corrected quickly.
- d
Great experience outside of the actual issues with our call connection.
- r
I think you guys are doing great she was very polite