4.9
7795 reviews75 reviews have no rating
Powerful and versatile customer service tool Pros: Integrates with Zapier. Versatile enough that I can literally refer contacts to just about any site to leave reviews, and even send iOS contacts to one site or multiple sites while Android contacts are served other sites, while email contacts are offered still another set of choices. Cons: Does not refer users to Yelp. Also, does not have built-in referral or loyalty functionality or even integrations. Does not do product reviews. This forces me to use multiple tools to offer all this functionality. Overall: SMS feedback generation. It is powerful!
I'm new to the service, and had a few questions about the feedback request process. They were all answered clearly and efficiently. Thank you.
Google has the public as it's interest,find webbing better,accessarys to help ones with no experience in web,any answer Google has, stars the limit imagine a Google rocket ,keep up the finding of employees choose wisely
I Love my rep Karan Gera!!! he is the BEST!!!!!!
Customer service was quick and effiicient. Pros: So far it is very intuitive and easy to use. I really like the ability to aggregate my reviews. Really helpful to manage them and respond if needs be. Cons: Not sure yet. I just signed up a few days ago. I like to play around with it myself to become familiar before too much formal training.
Phone audio "warbled" and sounded odd the first day (May 2) of the support ticket. But that might be my cell connection. Though the call had plenty of volume, I was sitting at one bar on my phone.
Yes you did well. Excellent support team. Keep up the good work!
great follow up and communication Pros: ease of use and wide range of internet sites allows pain free reputation management. social media add on is a tremendous time saver for my team. Cons: have not come across a negative feature a or issue with the software. Overall: help with seo and provides research feature from existing clients for potential clients
I am very pleased with this company so far and I am excited to get started! Thank you
Support was timely and provided a solution within 24 hours. Thanks!
Great Customer Service Pros: The software is very easy to use. I also love the design layout. One of the rep is wonderful to work with! Our office had questions regarding the program, He made a video demonstrating step by step how we can better utilize the software. Cons: I have only used the software a handful of times, so far I have no complaints.
Very Happy with Birdeye Pros: very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly. Cons: one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.
they were very patient with me
Its been a ride Pros: when everything is working it does a great job of generating quality reviews and contains the negative reviews Cons: We have had some issues that have caused us to not receive reviews for periods of time due to issues with setup working with Birdeye Overall: Generating quality reviews we would have to chase after that could sometimes lead to negative reviews. Birdeye ensures only quality reviews make it through
very helpful support, resolved the issue, provided a better process for kicking out surveys in a one at a time manner, and grateful for the follow up.
Took time to clarify things with me and stuck with me while I implemented them.
Very happy with the BirdEye review program
Superb!!! Pros: Ease of use. The entire software is very easy to use and easy to post to your social media sites... Cons: If under 50 characters it won't post as a review with SMS text. If you receive a SMS text over 50 you can add as a review. Any SMS should be able to upload as a review then.
Representative was very polite and went out of her way to see if there were any extra measures she could take to help me with my request. Thank you!
A WONDERFUL COMPANY TO DEAL WITH!
Everyone is extremely nice and knowledgeable. Thank you for your superb support!!!
Very helpful and made sure I understood everything!
We had a little trouble hearing each other but that may just be that I can't hear very well
The representative was polite and our problem was corrected quickly.
Great experience outside of the actual issues with our call connection.