4.9
7983 reviews75 reviews have no rating
OJ is great as usual! However, the question I had asked her was one I previously emailed to support and never got the answer. OJ answered me right away in Chat. Thanks OJ!
:) x2
5 STAR CUSTOMER SERVICE. I EVEN RECEIVED A CALLBACK TO HELP ME GET ACCOMPLISHED WHAT NEEDED TO BE
resolving the issue was very easy. they explained it to me and walked me through it all. I appreciate the help
The rep that assisted me was simply amazing. So thorough, so patient and SO helpful. The quality of service and assistance I received was incomparable. I cannot thank Birdeye enough for hiring people like that. Thank you for everything!!!!!
I've spoken to Souryyajit a few times, he/she has been helpful and patient with my inquiries and everytime, my concerns were resolved.
Thank you! My question was answered quickly.
Rep was very informative and helpful
Ujjwal and his team are the best in the business.They always solve any issue that may arise in a timely and professional manner.
Sumeet was very friendly and helpful
I am absolutely loving the ability to text multiple clients at the same time with the same message, and the assistance I get with creating such campaigns!
proactive and quick response as well as solution.
Very helpful
I love bird eye and their support and products have been really good
Customizable As Per Our Needs And Great Customer Support Pros: The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly. Cons: They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure. Overall: Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature.
Ujjwal was amazing! He guided me through the steps to send out my failed text. Super responsive, thank you!
Fast and effective
Piyush was very knowledgeable and professional
Debajnan was very helpful and quick to get me a resolution
Great way to manage reviews! Pros: Manage reviews across multiple platforms and systems. Very easy to request reviews via email or text. Cons: Can be difficult to get social media connected to the platform.
She was superior and very knowledgeable