4.9
7932 reviews75 reviews have no rating
Birdeye helped us expand our reviews and services!! I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!! PROS Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!! CONS I I would like the address book to have more fields so we could search lists according to what we are looking to text…. REASON FOR CHOOSING BIRDEYE How easy it is to use VENDOR RESPONSE Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments! Replied August 2023
Such an Easy Service Overall, Birdeye makes customer experience tracking very efficient and easy! I would definitely recommend to a friend or colleague! PROS I enjoyed how easy it was to navigate around the site and also interacting with customers was a breeze. CONS I do wish some of the features like viewing the closed cases were a little easier to access.
We are loving Birdeye! PROS It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales. CONS Having to create an API to connect to our POS but that's just because our POS is specialized, I don't think that's anything on Birdeye lacking. They've been great throughout the process and will only be better once we're linked.
Birdeye has helped No Time for Social grow our business and remain ahead of our competition We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support. PROS One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. CONS There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. REASON FOR CHOOSING BIRDEYE Value and customer service
Changes you can see! PROS Automation on review response. Ease of communication with some of the functions like negative reviews. CONS The interface of updating listings. Too much manual updates to do on our own, very dependent on requesting updates. REASONS FOR SWITCHING TO BIRDEYE Cost and automation features. Overall the package from Birdeye made more sense.
Review PROS It takes some of the work away from staff (manually sending review requests and cross posting to social media) CONS That it takes 4 separate calls to complete the set up and integration
Great review app. I have the app., now my challenge is to get my salespeople using it. PROS I like the auto-post feature to social networks for reviews CONS I wish the templates were more customizable. Wish it could track reviews sent via email.
We've been using Birdeye effectively for upwards of 3 years Love how you can set it and forget it and it will do its job month after month, year after year, reliably. PROS The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems. CONS The actual interface can sometimes be a bit difficult to navigate. REASON FOR CHOOSING BIRDEYE Multiple features in Birdeye were superior to Swell. Price was better also. REASONS FOR SWITCHING TO BIRDEYE Problems with Reviews not getting published to the Google Profile
Good, until you contact customer service Their platform has its uses, but there are other options with much better customer support and that don't just see you as money. PROS It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month). CONS The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them. VENDOR RESPONSE Hi Orlando, We appreciate your feedback. If you are ever needing assistance with cancellation, please reach out to me directly at ciera.saldona@birdeye.com. Replied August 2023
Great Customer Service! PROS The customer service and reviews have been a big part! CONS It’s very expensive. Everything else is great!
Top quality review management PROS We have greatly appreciated the integration with our operating system to send out requests for reviews to better improve our business processes. CONS None so far. We have been satisfied with the function and follow up to address any issues.
Support is key and Birdeye gets that. I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard. PROS The only software company that didnt hand me off to another account executive once they onboarded me. CONS As much as I love the UI. They could open it up a bit more for customizations REASON FOR CHOOSING BIRDEYE Cost, the ability to turn on and off features and the amazing support and follow up I got during the sales process REASONS FOR SWITCHING TO BIRDEYE Cost, complete software, support and simplified services.
review request from dpm online reviews PROS reviews and chat with the app to see who asks questions CONS customer service too many emails and too many rep changes as a partner a different rep every so many months REASON FOR CHOOSING BIRDEYE thought the customer service and product offering were better VENDOR RESPONSE Thanks for taking the time to review us! Replied April 2023
Birdeye Review PROS The platform is user-friendly which is very beneficial to both the client and us as we help manager their brand. When we run into any issues or have questions, the Birdeye support team is there to help. CONS Issues with Google Website override links not displaying correctly. Otherwise, the platform is great!
birdeye has a great customer soport team i think is a great tool for my marketing department is basically all that i use to engafe on customer feedback and questions PROS easy to use , easy to integrate other platforms great tool to chat and have all the real time feedback from customers CONS we are not able to communicate ont he negative reviews with customer and offer solutions
We have had a great experience transferring our business to Birdeye. Everyone has been really helpful. Willing to bend over backwards for us. Highly recommend
User friendly. Responding to reviews is easy and customer service is very helpful in answering questions. PROS Dashboard is user-friendly and replying to reviews directly or with templates is a breeze. CONS I wish it was compatible with our site software so review requests did not have to be uploaded by hand.
Thanks for being awesome partners
awesome!
OJ is always efficient and helpful
Great onboarding experience and two weeks in, starting to see results. Easy process so far.
A must in the Service Industry! Pros - Scoring -Clarity -Reliable -Communication Cons - None Likelihood to Recommend - Birdseye allows me to get ahead of any customer issues in my service company branch. The platform gives our customers a voice to help us better tailor our services to their satisfaction before leaving us another review online. That fact that our new business prospects rely heavily on customer reviews is why I think this service is of great benefit. Not all customers are created equal and this platform helps us to cover all bases for ultimate satisfaction in a service industry. Birdseye is always helpful in this industry. Return on Investment - Increased customer satisfaction -Improved training my team for better service Support Rating - I have never had to contact support Usability - Ease of use and clarity
A Birdseye view for your Business Use Cases and Deployment Scope - We utilize Birdeye to monitor all customer relayed feedback. Birdeye allows us to receive direct feedback from our customers quickly and easily. Even customers who struggle with technology have an easy time giving us feedback on this platform. A lot of customers comment that they don't use google or yelp and cannot give us feedback on those sites. It would be great if new customers looking for a company could see some of our positive Birdeye reviews. The platform is great and we enjoy the analytics as more come our way. Pros - Quick and efficient feedback -Easy to use -Great pulse of how we are doing Cons - As mentioned, potentially having good internal Birdeyes shown to potential customers -Ways to categorize and organize reviews more on the mobile app Likelihood to Recommend - I do believe any service based industry that truly cares about their customers and their opinions would benefit greatly from Birdeye. We have tons of visibility into what we are doing well and what we are not. Return on Investment - As reviews increase we have continued to grow as a company -We benefit because we have slightly less reliance on paying for leads -Not sure how expensive it is so just benefits here Support Rating - It seems we get support quickly, and problems are resolved in an efficient manner. Very stable and reliable platform. Usability - New to using the mobile app but very pleased so far. It is a bit hard to organize and keep track of things on the phone app, but overall it is good. I love the emails with the weekly reviews.
great product Use Cases and Deployment Scope - we use birdeye for customer reviews on our services that we porvide. this gives us great feedback to be able to better serve our customers. wether it is changing policies, are there areas we are missing in training, or how we can simply better serve our customers on a daily basis. the feedback is quick and easy to follow. Pros - keeps me updated on how we are doing providing services -ease of use for our customers to review our company Cons - i do not have any examples Likelihood to Recommend - If you are looking for feedback on your company, this platform provides your customers, consumers, and individuals to provide direct feedback on how you are doing. Even if it is a negative review it provides you a baseline of what you need to do to solve whatever issues are being discussed. Return on Investment - great insight on how we are servicing our customers Support Rating - i havent used support for this product Usability - very easy to use, reviews go directly to my email and i can follow up with out a problem to help solve any issues, or to simply say thanks for reviewing our services
Wonderful service and the onboarding experience was extremely helpful - thank you Sunny!