4.9
7887 reviews75 reviews have no rating
Akash Roy has been outstanding. He has been extremely professional and very easy to work with for the on boarding process. Thank you so much!
Lauren's Review Pros: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. Cons: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. Overall: I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can.
Ritika was amazing! Very patient & helpful, talked us through everything & onboarded the team seamlessly. Thank you!
Excellent customer service and onboarding.
I recently signed up for Birdeye to streamline our customer experience management, and I was genuinely impressed by how smooth and supportive the onboarding process was. From the moment I created my account, it was clear that Birdeye takes user onboarding seriously. The app interface is intuitive and user-friendly, guiding me step by step through the initial setup. I appreciated how clearly the dashboard was laid out, with helpful tooltips and prompts that explained each feature without overwhelming me. What really stood out was the personalized onboarding support. Within a day of signing up, a dedicated onboarding specialist reached out to schedule a walkthrough. They took the time to understand our business needs and helped us customize the platform accordingly—especially around review collection and automation, which were our top priorities. Training materials were also top-notch. The video tutorials and help center articles were easy to follow and answered most of my questions before I even needed to ask. And when I did have questions, Birdeye’s support team was incredibly responsive and knowledgeable. Overall, Birdeye made what could have been a complex setup feel simple and empowering. Highly recommend for any business looking to improve their customer engagement and reputation management
The onboarding process with Birdeye was smooth and straightforward. Our account representative was extremely helpful and responsive throughout. We're looking forward to building a strong relationship with this company.
2025 June ⭐️⭐️⭐️⭐️⭐️ Exceptional Service with PETRO Heating & Cooling with Heart, Humanity, and Integrity Thank You: Doreen, Tina,-James (1&2) And Ron Jr. In a time when personal interaction and genuine care seem to be disappearing from both customer service and corporate culture, I feel compelled to highlight the extraordinary experience I had with Petro Heating and Cooling of Long Island, New York. My first attempt to resolve my issue was met with the kind of impersonal, scripted wall that has become all too common. But that changed entirely when I had the pleasure of speaking with Doreen Toscione, Tina Rodriguez, and Jim Taranto—and later working directly with technician Ron Jr. These individuals did more than just their jobs—they led with compassion, professionalism, and a deep sense of responsibility. They made me feel like a valued customer, not a case number. Their knowledge and dedication reminded me of what true service looks like. They didn’t just meet expectations—they exceeded them, and in doing so, genuinely safeguarded my health and well-being. Petro has been part of my family since 1966, passed down like a trusted heirloom. In a world that often praises the worst and overlooks the best, I want to acknowledge these exceptional people for doing things the right way—with heart, skill, and pride. Please recognize: • Doreen -Account Executive • Tina, -Service Support • Jim -, Service Manager • Ron Jr., Technician Their work is a powerful reminder that excellence and humanity still exist—and that they matter. With sincere Gratitude, Janice
Wonderful staff Great support Good comfort Stress free
Great product and exceptional service. Using it for 3 years now and very beneficial to the growth of my business. Highly recommend this product.
Birdeye is a comprehensive marketing system. I thought it might be too generic for my unique small business, but we are making it work. Akash, my on boarding specialist was very easy to work with and helped me fully understand how we could customize it for our unique needs.
Karan from Birdeye was very helpful at every step of the way. Looking forward to having this be a part of our business system.
Very helpful. Reviews are crucial. Birdeye helps a lot.
Love working with Birdeye. Thank you to Kajal for being so helpful getting us setup!
I am writing to say that I find WOOLTON HOUSE MEDICAL PRACTICE is absolutely outstanding in there attention to detail when making appointments etc The staff have always been exceptional and very accommodating and always show empathy and care when dealing with individual circumstances Both my husband and I cannot thank the staff and care we have both received.I personally cannot thank certain name just a few staff individually that have thoroughly looked after both my husband and I so much we cannot thank them enough .Dr Morton,Dr King, Dr Barstow ,Dr Phillip Connor and Christina, Stevie ,Christy ,Antonia ,Leanne and Becky are just a few to mention They have given myself and my husband the most valuable care and support over many years and words are not enough to show how valuable they have been to us . I have to write this for them to realise that this practice is invaluable to us and we appreciate all they have done Sadly we are re locating and we will especially me will miss the support we’ve had so this is just to show how much we are very grateful Mr and Mrs Ford
I am beyond impressed with the professionalism and craftsmanship of Lush Landscaping. From the moment I contacted them, I knew I was in good hands. They listened to my ideas, offered valuable suggestions, and executed the project flawlessly. The team worked efficiently, and the end result is nothing short of spectacular. I highly recommend Lush Landscaping to anyone seeking top-notch landscaping services!
My partner and I stayed at Diamond Point resort this 4th of July weekend. The staff are very friendly and helpful. A big thank you to Susie and Jamie for going above and beyond the call of duty. They helped us problem solve our cable TV hookup and got it working properly which took considerable time to figure out the issue which was with my RV. It's refreshing to encounter customers service that goes well beyond what one would expect. I thank you and your team for making our trip that much more pleasant. See ya soon!
We’ve just begun with Birdeye and the people we have been dealing with are super patient, courteous and explain everything in terms we can understand! We look forward to building a great relationship along with our business.
Shubhang has done a great job helping us get this implemented.
I love octapharma plasma. They are wonderful staff members They work as a team I never feel unsafe I'm always comfortable
Great product and Great Customer Service!
Octapharma is a wonderful way to give to those in need. The staff is experienced and knowledgeable