4.9
7935 reviews75 reviews have no rating
While the app is easy to use - notifications are spotty at best. i never know when I will or will not receive them.
Amazing Company
Asmita was great on the onboarding process!!!
Shraiya is amazing and helped guide me on getting my account up and running!
As sales and marketing manager with ServiceMaster Superior Cleaning & Restoration, I recognize the value and importance of customer reviews. Most importantly it is getting the review survey in our customers hands quickly and preferably immediately after our restoration service is completed. At that time our project manager has the customer sign Authorization to Pay and asks if he or she wouldn't mind taking a short customer survey. From their mobile phone the project manager sends the review request to both the customers email and cell or mobile number. We have seen great success with Birdeye's system capturing a significantly greater number of 5-star reviews! Bravo Birdeye...you are a solid business partner in growth!
Itishri has been absolutely amazing!!! I’ve know her for the past 2 years now throughout the time of bringing them my company. She the best, helped me bring everything back to life. We are rolling again and about to be better then ever. Thank you so much again Itishri it’s been a pleasure from the beginning we continue to build everyday ! Sincerely Gaetano :)
Everything was great! Mayank, was very helpful!
Best Review System for Google Out there! Pros: It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons: Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Overall: So far good, better than anything else i have used so far. But wishing it would get more reviews per day.
Easy to use and helpful customer service.
BirdEye Onboarding Was a Breeze—Thanks to Harshit! Harshit Munjal is simply the best. From our very first call, he explained the setup clearly and patiently, helping me navigate a completely new interface with confidence. Harshit took the time to walk me through each client's settings and didn’t hesitate to jump on two separate Google Meet calls when I ran into issues (100% my fault, LOL). His support was quick, thorough, and kind. The entire onboarding team clearly knows their product and they were genuinely excited to help get things up and running smoothly. Thank you, Harshit, and thank you BirdEye for delivering both an amazing product and a truly top-notch onboarding experience!
Our Implementation Manager was very thorough, patient and made sure we knew he was their to support us during our onboarding process.
Your team is very helpful. Thank you
Great service for getting quality reviews! Pros: The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons: Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Overall: Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc.
Best Review Platform Ever! Pros: Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons: The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Overall: Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox!
Customizing to the Stars! Pros: It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants. The ability to customize color, wording, and review sites is extremely beneficial. Cons: There are some limits to what it can do which can be a bit difficult to workaround sometimes. For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious. This makes it harder to get consistent names. Overall: Overall, Birdeye is very helpful for myself and my clients. Even if we are not connecting CRMs, there are some other options that have also worked for our clients. Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews.
QR Codes are the best! Pros: The QR Code! It is very easy to set up and is a creative and easy way to gather reviews. I have created so so many QR codes. I was able to customize them with logos and colors. Cons: Nothing! I do not have anything to share about a bad experience with Birdeye. Whenever I have a problem, support is there to help! Overall: My experience has been so smooth! Whenever I have a problem, support is there to help and I always get answers quick!
Birdeye is GREAT! Pros: Birdeye is a very easy to use platform. I appreciate that I am able to customize pretty much anything within the accounts. Cons: There honestly has not been anything that has stood out to me that I do not like about Birdeye. In the event that I run into an issue, the Birdeye support team is always extremely helpful! Overall: Overall, I have had a great experience with Birdeye. It is very simple to switch between accounts as I manage over 100 accounts within Birdeye.
Paritosh (our onboarding specialist) & Dr Len Tau were super diligent in helping us onboard. I’m very grateful to use a product where real people help you & care. They were excellent at communicating and went above and beyond to make sure we were satisfied with our new platform. Thank you both for an excellent experience.
Great service, love it
10 years and counting Pros: Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons: Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Overall: We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer.
Strong Partner Opportunity with Birdeye for Agencies Pros: The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons: They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Overall: Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc