4.9
7889 reviews75 reviews have no rating
Love that you guys pick up the phone when I call, and seem to always help. That makes a big difference.
BirdEye will increase your reviews Use Cases and Deployment Scope - We are a dental office with over 3000 patients. We use BirdEye to encourage our patients to leave reviews and be able to handle complaints quickly and efficiently. BirdEye integrates with our practice management software so it takes very little effort on our part. Pros - We have seen a huge increase of reviews being left - all but 2 have been 5*. -It takes very little oversight or work on our part. -It integrates with our software and sends request for feedback to our patients. Cons - It seems like customer service is now being handled overseas and has not been as helpful as in the past. Likelihood to Recommend - It is very well suited for dental/medical offices with solid customer service that want to generate more positive reviews. It might not be well suited if good customer services policies are not already in place. Users and Roles - Both our Marketing/Office Manager and the Doctor/Owner use BirdEye. Return on Investment - We've seen an increase of new patients who have come to us because of the positive reviews. -We've seen a higher Google placement /SEO function. Alternatives Considered - Demandforce and Solutionreach - We have looked at DemandForce and SolutionReach. Other Software Used - CS PracticeWorks Software
Matt Hastings is truly an amazing communicator. What was difficult for me to understand talking with other company's offering similar products was made crystal clear with Matt. BirdEye's product offering is truly superior and will significantly improve our online reputation and our business's bottom line.
Birdeye is amazing!!
Birdeye is hands down the best review application
Babette explained step by step and she gave easy to follow directions. She answered my questions and walked me through important steps. Babette followed up with a immediate email with a recap and reminder of items I need to send her. I appreciate her guidance and help.
Nice concept, it helping business to grow my gathering their feedbacks and increasing customer satisfaction
Really positive experience, Jacqueline was really professional and knowledgeable, she made it really easy to understand for me.
Birdeye has helped us remarkably to raise our profile on the internet and to increase the amount of reviews we are receiving.
BIRDEYE CUSTOMER HAPPINESS ARE THE BEST! THANKYOU FOR THE QUICK RESPONSE
Very satisfied, so far so good!
We had a problem with our server not syncing. Birdeye identified the problem and it was solved quickly and professionally!
I thought she was thorough and extremely professional. This was probably one of the best experiences I’ve had implementing a new platform. The onboarding was great!
The phone connection was good, I could hear the conversation clearly.
I have utilized the tech support team at Birdeye on multiple occasions since becoming a Partner. They are all excellent! Quick to respond. And very helpful. I have always gotten the help I needed, and been offered solutions for any problems. I am grateful for them!
Fast response and very helpful. Thanks Birdeye! Love the program!!!
I really appreciated the quickness with which our issue was addressed, as well as the follow-up.
I love working with Customer support, Every question is always explained quickly and so detailed .
Great customer service!
Awesome company and the Support team is awesome and so detailed in helping you understand your program
We LOVE having Birdeye in our corner.