4.9
7948 reviews75 reviews have no rating
Good for Our Biz Pros: The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection. Cons: Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response. Overall: BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface.
Great for Surgical Practice Pros: Communication with our patients. My favorite took is the internal messages. It allows for in office use. Cons: It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message. Overall: Our clinic staff loves it. Its a great service. Love that we can crate templates for quick use when needed
Long Term Customer + Fan! Pros: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Overall: We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience.
In a review driven world, Birdeye is a necessity Pros: I like how it is able to be integrated into our ERP platforms and how it helps us maintain our online reputation. I don't even have to think about sending someone a text or email asking them for a review. We are able to customize how/when we engage with our customers and it has been a delight to work with. Cons: I genuinely can't think of any negatives to Birdeye. I've never ran into any issues at all with the software. Overall: I've been using it for 6 years as a Property Manager and it has been great. Now more than ever, reviews are so incredibly important for your business. They're almost as important as having a website or a phone number for someone to call and ask questions. They are a place where folks can give unfiltered takes of how they feel their experience at your business was. Birdeye makes managing this super easy and I didn't think I would at first - but I have really enjoyed some of their newer AI features.
Great customer service and follow -up from an amazing team of dedicated professionals! Chetna was amazing with her ability to the ease of onboarding and use of the APP.
Online Reputation Builder Pros: Quick access to all reviews. Easy AI-powered ability to respond to reviews. I like the Birdeye helps build our online reputation Cons: Phone app is good but surveys don't read well on the phone. AI can be a little repetitive and would like it to have more variety in responses. Overall: Birdeye is the center of our online reviews program. Birdeye solicits reviews and allows me to quickly address positive and negative feedback
So far everything seems to be as promised. Great service.
I highly recommend Birdeye for your review management. The onboarding process was quick, easy and to the point. Shraiya is so professional and easy to communicate with. The ROI in less than 24 hours was out of this world. Thank you Dr. Gary for this referral.
Birdeye to the rescueUse Cases and Deployment Scope - We use Birdeye to help with our online reputation, chatbots and reviews. After getting onboarded, we hit the ground running. We immediately noticed an increase in communication from our website and Facebook. With Birdeye's support, we were able to quickly respond to employees, potential customers and current clients. The tools aren't cheap but they have seemed worth the cost.Pros - Client Reputation -Chatbot -Customer ServiceCons - Price -Online contact information -Contract renewalsLikelihood to Recommend - If you are in need of increased client or employee reviews, Birdeye is a great resource. Not only will they set you up with the service, they will help you execute on the plan. They will keep you accountable to using the service and executing the plan as well. Chatbots are good as well but there are cheaper services now.Return on Investment - Improved Client Communication -Increased SEO -ROI has been solidUsability - The user interface is not difficult and the onboarding process is pretty helpful. Their customer service has walked with us the entire time and makes sure we have what we need when we need it. We have had no issues at any level in using Birdeye. A few people on staff thought it was a bit clunky at first, but eventually came around.Alternatives Considered - We have not use any other products similar to Birdye. Not sure what elese to type here, but we are pleased with Birdeye and don't intend to use anything else similar to do what Birdeye does for us.Other Software Used - Fieldwire, Foundation
Absolute BEST reputation managementUse Cases and Deployment Scope - Birdeye is our main platform for reputation management organizing & responding to online reviews. I utilize Birdeye daily to manage my site's online presence. It is very simple to look over client reviews as they are all consolidated. The need for visiting multiple sites is eliminated & I can respond quickly and eloquently using the AI tool.Pros - Consolidation of reviews from multiple sites -Intelligent AI response generation -Simple navigation -Clean and fluid site flowCons - Slightly more variation in AI responsesLikelihood to Recommend - I am able to respond to my reviews in 24hrs, and do not have to struggle to visit many sites to do so. It definitely improved our client connection as clients are made aware that we are reviewing feedback quickly, and responding in real time!Return on Investment - Birdeye has definitely elevated our customer service -Birdeye has made it easy for clients to leave positive reviews(more reviews than ever now) -It has saved hours of work for me as a managerUsability - It is simple, intuitive, and relatively comprehensive.
When youre ready for the best youre ready for BirdeyeUse Cases and Deployment Scope - We use Birdeye for many different things because they offer so many options. Our biggest use is with our client feedback and reviews. Birdeye has mainstreamed our entire review process to make it so much easier to analyze and respond to. It even helps streamline our strengths into our social medias.Pros - Its very single to use and navigate -It makes reputation mangement so much easierCons - A direct link in the notification emails to take you straight to the review that needs to be answered -Syncing issues with third-party platforms can sometimes cause delays in review updatesLikelihood to Recommend - Birdeye is well suited in so many ways, it has features I never thought possible and for them to be compact onto 1 site is a game changer. For example, It is well suited in that we can rely on the automation of review requests via SMS and email after customer interactions which has significantly boosted our review volume.Return on Investment - When you first start, the monthly fee does seem a bit intimidating/impractical but after a few weeks of use, you will firsthand start seeing the benefits, it makes the monthly fee seem much more practical as time goes on -The beginning expense is nothing when you start fully utilizing Birdeye's full available content. For example, once you see it's autonomously A.I agents at work and the quality of work they provide will help you to see how much of a benefit it has been for you, your staff and customers alikeUsability - Birdeye is one of the most if not the most user friendly sites out there with built in features beyond my expectation. We've had Birdeye for months and I'm STILL TODAY finding myself learning new features it has to offer. I would have given it a full 10 but it does freeze up on occasion and a few times it has crashed completely.Other Software Used - BrandYourself, InternetReputation.com
Birdeye is greatUse Cases and Deployment Scope - We use Birdeye to manager all of the reviews that we have for our companyPros - Ease of use -One stop shop -Manage reviewsLikelihood to Recommend - Makes it easy to keep track of reviewsReturn on Investment - Made the review process easy -Helps us get reviewsUsability - Website easy to navigate and find the things you need throughout your day
A Game-Changer for Our Business ReputationUse Cases and Deployment Scope - Birdeye has been a game changer for our business! The platform is incredibly user-friendly, making it easy to collect, manage, and respond to customer reviews all in one place. The insights we get from their analytics help us understand our customers better and improve our services. The support team is also top-notch, always quick to help and very knowledgeable. I highly recommend Birdeye to any business looking to boost their online reputation and streamline customer feedback!Pros - Automated Review Generation and Management -AI-Powered Review Insights -Customizable Review Response TemplatesCons - Steep Learning Curve and Usability Challenges -Integration Limitations -Customer Support and Account Management IssuesLikelihood to Recommend - After completing a roof installation or repair, the company wants to collect reviews from homeowners. Birdeye automates review requests via SMS or email, increasing the likelihood that satisfied customers leave positive reviews on Google, Yelp, or Facebook, critical for local search visibility and credibility.Return on Investment - Increased Lead Generation -Improved Conversion Rates -Better Customer RetentionUsability - The main interface is clean and well-organized, making it easy to access key features like review management, messaging, and analytics without getting lost in multiple menus.
Boost Reviews & Communication with Birdeye Pros: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Overall: Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews.
User friendly and time saverUse Cases and Deployment Scope - Birdeye helps me manage all my reviews in one app. I love that they help me compose my replies so they sound professional. My time is valuable and being able to go to one site and handle all reviews without visiting each review site is amazing. I would recommend Birdeye to anyone looking to simplify their review response process.Pros - simplify replying -composing professional replies -alerts you to negative reviews quicklyCons - AI replies can sound robotic at timesLikelihood to Recommend - easy to use, time saverReturn on Investment - saved me time -increased response time to reviews -helped me navigate negative reviewsUsability - user friendly
User friendly time saverUse Cases and Deployment Scope - Birdeye is used for referrals and reviews at the clinic I work in. We recieved emails when we get a positive or negative review so its quick and efficient. The AI feature definitely cuts down on the time it cant take to respond to multiple reviews and they are well written and succinct responses. Helps drive business by posting positive reviews to our business website.Pros - AI generated responses -Quick and friendly customer service -User friendly dashboard -Automatically posts reviews to business websiteCons - More than 5 AI generated replies to chose fromLikelihood to Recommend - Such a great program. Never has technical problems, easy to connect to a live person if help is needed, love the AI responsesReturn on Investment - Saves me 1 to 2 hours a week responding to reviews -Posts to Google and other places clients read reviews to help drive business and capture new clients -Saves time and the cost of having to utilize other software by handling client referrals as wellUsability - User friendly dashboard, customer support is quick, can use for reports on reviews and search by keyword
Birdeye InfoUse Cases and Deployment Scope - I use Birdeye for online chats and to produce review requests. Reviews are what we needed to increasePros - Posting reviews -Survey requests -Online chatsCons - auto refresh page every time a new chat appears -Making more notification sounds/ alerts when a new message comes throughLikelihood to Recommend - AI wasn't working properly so chose to limit responses Review requests in a timely mannerReturn on Investment - posting or reviews onlineUsability - Would like to have different options vs having to select a bundle
Love Birdeye.Use Cases and Deployment Scope - Birdeye is a daily tool we use to manage our property reviews! It’s one convenient program to do everything we need.Pros - Manage reviews -Streamline program -Ease of useLikelihood to Recommend - This program is easy to use and makes it easy extremely easy to manage my company reviews and respond.Return on Investment - Easy to manage reviews -One stop shop for review needsUsability - User friendly. Easy to use and navigateAlternatives Considered - Birdeye makes it easy to do everything in one place. I don’t have to bounce around to manage my business
powerful program to boost reviews for your business! ive used them twice now for two different companies. love it!
Our Time with BirdEye Pros: The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business Cons: Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI Overall: Easy to use and customer friendly; our company relies on it daily across all our locations in florida and in Texas. we find it helpful for our understanding of our customer interactions and perfecting the customer service experience
An Excellent Resource for Review ResponseUse Cases and Deployment Scope - Birdeye makes addressing all reviews very convenient. It's all in one place, there's canned replies that can be chosen and edited as needed, and it can all be done very quickly. It's saved me a lot of time from the olden days of having to navigate to each review site's back end to reply to reviews!Pros - Convenience: Birdeye funnels all your review sites into one spot -Simplicity: Canned and editable responses make answering reviews very quick and efficient -Efficiency: Being able to respond to multiple platforms in one spot, submit concerns or flagged reviews for review, and being able to reach any of your platform contacts through one portal saves tons of time.Cons - I don't care for the AI responses, as I feel editing the canned responses to be much more personal. The AI responses all end up saying basically the same things anyway -I'd like for the notice emails (when you get a new review) to have links directly to the new review received. Currently you have to navigate to the page on your own. Not a huge deal, but it would be that much more convenient.Likelihood to Recommend - I know Birdeye has an entire suite of services it offers, but I only use it for answering reviews. To that end, it does its job beautifully. I would recommend it for anyone who frequently is answering reviews for their business. Beyond that function, I honestly don't have much experience.Return on Investment - Our account is handled at a corporate level, so I don't have much information on numbers and such, unfortunately. However, it has made it infinitely easier to answer reviews in a timely manner, which definitely has a positive impact on the way our business is perceived.Usability - They've made the interface very easy to use, and just as easy to navigate. The landing page has everything you need right there, uncluttered and clear.
Great for my BusinessUse Cases and Deployment Scope - We use Birdeye to keep track of our reviews across different platforms. Its been extremely helpful in both the positive feedback as well as the areas of opportunity for my business. We're also able to respond with the help of the AI tool, well written responses to our clients which are tailored to express our gratitude and commitment to providing excellent services. Birdeye can be a great tool to see where we are at and gage to where we want to be. Overall satisfied with Birdeye.Pros - Provide reviews across all platforms -tailor responses with use of AICons - showing AI responses with no prompt as suggestionsLikelihood to Recommend - Birdeye gives great insight to how my business is doing, especially direct responses, clients can give us direct feedback which ultimately helps us find what we are doing right and what we can improve on.Return on Investment - client satisfaction -areas of opportunityUsability - The website is easy to use and navigate. Everything is clear and has a purpose behind it.Alternatives Considered - Adriel - Birdeye has a better user experience overall.Other Software Used - Quickbase, ADP Vantage HCM
Excellent Platform for Reviews and Reputation Management Pros: Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. Cons: Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. Overall: Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us.
BIRDEYE - open your eyes to a new look at your portfolio Pros: Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons: I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Overall: It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before.