4.9
7948 reviews75 reviews have no rating
The all-in-one platform is Birdeye’s best feature. SMS campaigns, review requests, and other tools work seamlessly, and the real-time data tracking is extremely valuable.
Great improvement in our reviews! Pros: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Overall: Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation.
Highly recommend Pros: We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons: We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Overall: Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling.
Retika was a very efficient and helpful resource for us. She was very friendly and easy to work with. Thank you so much for walking us through everything!
The Birdeye team has always been available throughout the onboarding process. Everyone has been very nice and helpful and made every effort to accommodate our practices needs.
BirdeyeUse Cases and Deployment Scope - We originally started using Birdeye for Google reviews. We have loved them, easy to use, quick and friendly customer service if it is needed which is rare. We are super happy with them. Bonus is we can text and/or email our patients with Birdeye also. It's been great, glad I read their reviews and took a chance on them!Pros - Contacting patients to send us a review -texting -emailsLikelihood to Recommend - We use Birdeye very specifically for our Google reviews and are very happy!Return on Investment - Gained patients -We know when there is a problem and contact patientsUsability - Super easy to use
The onboarding process was excellent... i feel like we're up and running. This review is only for the onboarding process. But considering how well that went, i have high expectations for the service as a whole going forward.
Birdeye ReviewUse Cases and Deployment Scope - We are using it to manage our reputation and online presence by being able to solicit clients for reviews as well as monitor the reviews that we are receiving across our various location and brands. Birdeye makes it easy to work from one centralized spot and allows us to view, respond and dispute any negative reviews we may receive.Pros - Reputation Management -Review Solicitation -Reporting -Client CommunicationCons - SMS deliverabilityLikelihood to Recommend - It is very well suited for a company that has a lot of locations and brands. This is because it helps centralize all of the various review sites out there and all of the brands that you have. This makes it very easy to manage your online presence. For companies that do not have many locations, Birdeye might not be the best fit.Return on Investment - ROI -Conversion -RetentionUsability - Birdeye has been incredibly easy to use. The platform is very intuitive, and it didn’t take long to get comfortable navigating everything. I like how simple it is to manage reviews, send out requests, and track feedback all in one place. It saves me time and keeps everything organized, which makes a huge difference day to day. Overall, a smooth and user-friendly experience.Alternatives Considered - Chatmeter - We decided to move forward with Birdeye instead of Chatmeter so I do not know how exactly it stacks up but I can say Birdeye has not given us any reason to switch!Other Software Used - monday.com, Atlassian Jira, Vimeo
Great platformUse Cases and Deployment Scope - We use klaviyo for our campaigns, sms, and automations. It’s integrated with our e-commerce platform, SHopify, to capture customer behavior and purchase data, which allows us to create highly targeted campaigns and automated flows. It really helps with driving repeat purchases and increasing customer lifetime value as well as personalizing messaging at scale so that customers receive content that’s relevant to their behavior and preferences.Pros - Full lifecycle flow series -A/B tested campaign sends -customer integrationCons - Attribution can feel oversimplified — often showing inflated numbers if someone was touched by both paid media and email. -SMS is improving, but still not as advanced as dedicated SMS platformsLikelihood to Recommend - Ideal when you need to personalize based on purchase history, browsing behavior, or engagement. We segmented customers by product category purchased and sent targeted campaigns that spoke directly to their preferences — leading to higher open and click rates compared to batch-and-blast. It is less appropriate when making automated sms flows where outsourcing is better.Klaviyo Feature RatingsReturn on Investment - Automating lifecycle flows -Having email and SMS in one platform has made our marketing efforts more efficient and cost-effective for our hd channelSystems Integrated With - attentive -shopify -elevar - integrated in our flows and camapigns it was always very easy.Unified Data - we integrated our quiz from our website so having those cohorts of our customers has been amazing to segment. as well as building segments based off of engagement. Klaviyo’s behavioral data has been a key driver in helping us understand our customers more deeply. By tracking actions like browsing activity, abandoned carts, purchase frequency, and engagement with emails/SMS, we’ve been able to identify distinct patterns in how different customer segments interact with our brand. - it really has helped us with retention and upsell.Other Software Used - Attentive Mobile, Figma, Wrike
Love itUse Cases and Deployment Scope - Klaviyo is awesome, I love how easy it is to use and it can sync with my website traffic to make customized emails and texts based on the products that person looked at on my website. The AI features are also very helpful. It's all very user friendly and they have regular educational webinars explaining new features all the timePros - customized emails -easy to use -seamless integrationCons - more templates -more proposed campaigns -more one on one assistanceLikelihood to Recommend - works best for sites that have shopify or something similar. Harder to use when you don't use a big web developer like that, but does still workKlaviyo Feature RatingsReturn on Investment - -39% roiSystems Integrated With - website - a little bit difficult but it was doableUnified Data - I haven't used this - acquisitionAlternatives Considered - Constant Contact - klaviyo had better flows and more ability to customize content based on website traffic
Love the platform! Extremely effective and easy to use. The team over there is amazing as well. Been a pleasure to work with them!
Good experience Pros: It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons: Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Overall: It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role
Asmita was very helpful during the onboarding process and everything seems easy to follow
Amazing company l, super professional
Great product and a great company to work with. I've always liked Birdeye and the tools they provide business owners. I highly recommend Birdeye to business owners who are wanting to make that next step in generating more reviews with the help of AI technology.
I was not able to send new review request for 24 hours. the Birdeye format has changed and it updated without the ability to send reviews to new customers. As a guest on this app, Customer service notated that I would have to have it fixed/update by my direct admin. I have done so. and birdeye is working great again ! 24 hour update hurt , but birdeye is great all around for our company. 1 star .....back to 5 stars
So far I am very happy with Birdeye! They provided a 3 day introduction to their platform and I was totally impressed with the process and the service. My onboarding representative was amazing. Shout out to Paritosh!!! Professional, thorough and very patient. I am very excited about the future of my business thanks to Birdeye!
Asmita is extremely kind ,helpful, smart , and sweet .she goes with all details to make sure that every thing is done in a correct way ,i highly recommend her !
The best customer service! I love the enhancements that have been made to the app. I work with a lot of apps, and I can say BirdEye is the very best in customer service! They really care about your success.
Arjun and Paritosh have been incredibly helpful in boosting my company's online reputation. They are professional and committed to helping your company succeed. Would highly recommend.
new patient i am at affordable dental solutions in Exeter, Pennsylvania. I had not been to dentist in a while, so i was nervous. My dad referred me here because he likes the entire crew - and i can see why! Trish is very gentle on the teeth cleaning and exam. And, like my dad says, Dr. Swann knows her teeth and attached anatomy. All very professional, and also a neat degree of merriness and lightness and interaction between the staff. Makes it seem not so medical, and, like for my dad, the outcome of a functioning mouth is going to be great!! Thank you very much:) Ben
great tool for business customers. highly recommend
I have been very happy working with Birdeye thus far. Their onboarding team and especially Mayank was extremely helpful when setting up things. Would highly recommend.