A Birdseye view for your Business Use Cases and Deployment Scope - We utilize Birdeye to monitor all customer relayed feedback. Birdeye allows us to receive direct feedback from our customers quickly and easily. Even customers who struggle with technology have an easy time giving us feedback on this platform. A lot of customers comment that they don't use google or yelp and cannot give us feedback on those sites. It would be great if new customers looking for a company could see some of our positive Birdeye reviews. The platform is great and we enjoy the analytics as more come our way. Pros - Quick and efficient feedback -Easy to use -Great pulse of how we are doing Cons - As mentioned, potentially having good internal Birdeyes shown to potential customers -Ways to categorize and organize reviews more on the mobile app Likelihood to Recommend - I do believe any service based industry that truly cares about their customers and their opinions would benefit greatly from Birdeye. We have tons of visibility into what we are doing well and what we are not. Return on Investment - As reviews increase we have continued to grow as a company -We benefit because we have slightly less reliance on paying for leads -Not sure how expensive it is so just benefits here Support Rating - It seems we get support quickly, and problems are resolved in an efficient manner. Very stable and reliable platform. Usability - New to using the mobile app but very pleased so far. It is a bit hard to organize and keep track of things on the phone app, but overall it is good. I love the emails with the weekly reviews.

birdeye has a great customer soport team i think is a great tool for my marketing department is basically all that i use to engafe on customer feedback and questions PROS easy to use , easy to integrate other platforms great tool to chat and have all the real time feedback from customers CONS we are not able to communicate ont he negative reviews with customer and offer solutions