4.9
7932 reviews75 reviews have no rating
After months of researching companies and trying out a few platforms we found Birdeye. We are moving the 3 companies we own to Birdeye. In our experience they provide the best solutions for managing feedback/customer service and generating reviews. Their customer service is exceptional and they are constantly working on new features which will keep them ahead of the pack. The devil is in the details, and they have the details nailed.
I have had my spa for 12 years; however, since being with BirdEye, our business has definitely increased due to our phenomenal reviews. Thanks, Birdeye!
Excellent training staff and very user friendly software. We look forward to using all the options available.
Best Service and very friendly and helpful..
Game Changer Pros: So Easy to Use! Immediate Results! Quality Control at its finest! Cons: I don't have any negative comments about this software. Overall: We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product!
Why walk if you can fly!!!! Use Birdeye Pros: The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically. One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product. Cons: I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick. I wish I knew about Birdeye sooner. The sky will be the limit Overall: Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.
Birdeye has provided my office with a great marketing tool. We are very happy with how Birdeye has improved our online reputation and rating.
Great service Pros: Easy to use and great customer service Cons: None it's been very helpful. Overall: Great product has really helped my business get quality reviews
BirdEye Pros: Ease of use for our employees and our customers. Cons: We haven't had any issues with the product. Overall: Excellent customer service and it's nice to have someone helping to watch out for our business!
BirdEye has been great at helping my practice generate reviews. I would highly recommend them to any dental practice.
I just signed up with BirdEye and so far, so good. I can't wait to see what's to come.
BirdEye is wonderful for various reasons. As the patients check out, we are able to ask them if they had a good experience and if we could email them a quick survey. It's terrific to have the ability to direct our surveys specifically to these patients - both current and new. The fact that BirdEye also "collects" all reviews to put in one place for prospective patients to see is EXTREMELY helpful. This has enabled us to have 300+ 5 star reviews for everyone to see.
Great service for small business owners
Easy to use product. It has definitely helped our company collect positive reviews for the services we provide.
We have utilized the services of BirdEye for more than 5 years and value the input they have provided through review posts from our customers and their friends and family. Our customers appreciate the ability to post reviews quickly and easily through the BirdEye site. The review process allows us to quickly resolve customers concerns related to less than favorable reviews and to understand what our customers want and need in the way of the best service we can provide.
We have utilized the services of BirdEye for more than 5 years and value the input they have provided through review posts from our customers and their friends and family. Our customers appreciate the ability to post reviews quickly and easily through the BirdEye site. The review process allows us to quickly resolve customers concerns related to less than favorable reviews and to understand what our customers want and need in the way of the best service we can provide.
Great experience with the BirdEye team
Looking forward to working with Birdeye in 2019! Everyone has been super helpful so far and should help my business grow with reviews.
Our company recently entered a contract with Birdseye to provide a review management and request platform. Although very expensive it has been money very well spent. It has allowed our field techs to quickly and efficiently request reviews which has boosted our google reviews in a way that would not have been otherwise possible. The only complaint we have is their “reporting” system used to track requests sent and compare reviews requested and sent per technician is inaccurate and prevents accurate reporting within the company. We have reported this problem to the company and they have been unable to resolve. Otherwise great product and system.
Terrific, easy to use and easy to leave a review -- I recommend it! Phil