4.9
7932 reviews75 reviews have no rating
Nice easy way to engage with patients.
This service makes getting ratings for your SEO easy and efficient.
Excellent Product and excellent service
They do a great job of bringing positive reviews our way!
Great Software and customer service! Would of given 5 stars but there was one issue that needs to be fixed. No one wants to receive a notification requesting a review on the weekends, especially not on Sunday! I was told they are fixing this problem. Besides that, birdeye is top notch and worth the investment. Especially if you have existing emails from your customers.
I work at USA Office Furniture in the customer service department managing all the customer satisfaction. I love the service that this company offers to make easy the steps for customer satisfaction. The Customer service and advise team is very knowledgeable of the system and the tools of the program. This make the review process for customers even more easy and interesting. My company is enjoying the service so far.
BirdEye's customer service is stellar! They always find a way to make your day better!
Super easy to implement. Bird eye is my number one source of reviews at about 2 a week! Thanks Bird eye!
Birdeye is a great tool for small business owners to take charge of their online reputation.
Seemless (auto) integration. Great results! We have seen our reviews go up plus 100%!!! This is amazing.... Our new patients say they read our reviews, so that was the decision breaker for choosing our office.
Very happy with my experience using BirdEye I have and will continue to recommend the service to my friends and colleagues.
Being able to leave video reviews is so cool! Love the ease of use and notifications.
I am so happy I was introduced to Birdeye at a dental meeting. I went from very few reviews to close to 100 positive reviews. I always ask new patients how they heard about our office, and they tell me that they found us on google, and then they follow up with how they checked out all our reviews and were impressed. I can’t say enough about this company.
Great Service
Simple systems // immense impact Pros: I love that BirdEye makes it incredibly easy to connect to guests and reviewers. I think their mobile app is fantastic too. Cons: I sometimes think the backend processes for granting platform access can be confusing. Access can sometimes be interrupted as well. Overall: It's been a positive experience that provides us with a fantastic (and powerful) platform to connect with guests. I think the support and account management teams are great, and this service has definitely filled a niche purpose that needed filling.
DON'T MISS OUT!! Pros: Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST! Cons: Nothing! The only thing I can say is that I am sorry we didn't get this sooner! Overall: In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!
Great way to impove your reputation! Pros: It is extremely easy to use and makes requesting reviews simple! Cons: There is some functionality we wish Birdeye had but mostly it has met all of our expectations.
I love my BirdEye Pros: The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all! Cons: There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got! Overall: We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.
I had a great experience working with Matt Hastings. I found him and the company services to be very impressive!