Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7528 reviews73 reviews have no rating
- j
My Issue was solved quickly and was explained very well
- a
Souryyajit was very helpful!
- #
This app is truly user friendly!
- a
Has been great for our Google review process.
- m
Great customer support
- l
Manav was outstanding. took the time to listen, offered solution and even pointed out other options that would be helpful. He is an asset to Birdeye.
- a
He was great, very knowledgeable and very patient with my slow computer. Amazing customer service.
- a
It was fast and easy!
- l
Husain was very helpful and friendly. I had a very positive experience.
- a
Customer support is a HUGE positive to Birdeye. Reps are always so kind, helpful, and speedy! So happy to be apart of the Birdeye network.
- r
Deepti was very helpful and professional, she made the onboarding process very easy. We are already seeing the result on reviews . Thank you
- b
Gave me the answer I needed quickly
- l
The rep who helped me was so helpful and extremely patient! The platform is wonderful!!
- r
Nidhi answered my question quickly and clearly! I could not find an answer to a question I had on the support side, so I turned to the chat feature, where Nidhi saved the day! Not only that, but they went the extra mile to explain a workaround to my predicament. Thanks Nidhi!
- l
He was super patient as I was having issues with my computer and very patient helping to find solutions. Thank you!
- d
Love being a partner with BirdEye! Jay Davis and Brad Zerman and John have been great.
- j
It is refreshing to speak with personnel who are knowledgeable and extremely helpful.
- j
Birdeye Review Pros: The text to chat feature is great as it makes it so convenient to reach out and respond to clients as they are on our website. Cons: The packages available where you don't use all the features and can't cater the pricing to exactly what you just use.
- w
Best in the Market Pros: It is easy to use and support friendly. Cons: Sometimes it can take a few minutes for a message to be sent and received to a customer. Overall: We love using the service.
- h
A consistent and inexpensive option for gaining reviews Pros: Easy to automatically request reviews from customers without staff involvement. Cons: The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. Overall: Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.
- a
Identified the issue and solved it. All I can ask!
- m
Great job
- n
Quick at responding to tickets, great communication!
- a
Ketan was a great help. We received the solutions we needed from them.
- a
Great customer service!