Our reviews
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4.9
7448 reviews73 reviews have no rating
- r
Thank you for your great support and wonderful product.
- d
Very patient
- t
Hard-working, dedicated team who really pride themselves on the customer experience.
- j
Best Review Software on the market! Increasing reviews online and communicating more efficiently with our cilents!! Love love love this program! PROS I tested out different review software before choosing Birdeye for my business. Birdeye stood out above the rest of the competition right away. Initially I felt the cost was high but have found it to be worth the investment. The software is user friendly and the support is amazing when I do have an issue. My favorite feature is just how easy it is to request a review from our clients and I LOVE simply texting our clients appointment reminders and allowing them to text our office since texting is the preferred method of communication these days! CONS I wish we could download the software on our desktop so that we could keep team chat open as well as the ability to shoot out review links quickly after each appointment. I dont like that it times out and I have to continue to login to read a message, send a review or start a team chat which is a new feature were going to start using. REASON FOR CHOOSING BIRDEYE Features and Birdeye worked with me on pricing since I didn't need all the features. VENDOR RESPONSE Thanks for choosing Birdeye, Jacie! We appreciate your feedback! Replied November 2022
- d
Dianne's Review I have not yet used the software enough to provide an accurate opinion at this time PROS Survey responses provide quick access to customer needs CONS Multiple reminders going out to the patients irritated some of them VENDOR RESPONSE Thanks for being a Birdeye customer, Dianne! If you need help with adjusting your reminders please reach out to support@birdeye.com for assistance! Replied October 2022
- m
The company is well run and I had a very pleasant experience with my representative Deepty. She showed me how the service was beneficial to my business. She was patient and helpful. Thank you.
- c
Great tool for reviews and more! PROS I really liked that with just a url click link people are easily able to leave reviews. CONS There is nothing I disliked about this software. VENDOR RESPONSE Thanks for sharing! Replied October 2022
- d
Birdeye review 5 stars Excellent! A much needed software service that offers many options catered to any business. PROS ease of use and integration with dental software. Customer service excellent! CONS Would like to see a QR code for review request for patients VENDOR RESPONSE Thank you for sharing, David! Replied November 2022
- a
Financial help - Response PROS Get started process very helpful - Employee are great at the beginning but get bad when your in it! CONS The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it. They just don't answer to your communications. Never get into it guys!! VENDOR RESPONSE Hi, I am sorry for this experience you have faced. Please reach out to me at ciera.saldona@birdeye.com for further assistance. Replied October 2022
- g
birdeye All i can say is that this app is very helpful and very easy to access PROS Well this app is very helpful to me it is very easy to send a review by using this app CONS So far there is nothing i can say about this app because even beginners can use this app it very easy VENDOR RESPONSE Thank you for taking the time to review us, Graciel! Replied October 2022
- s
Great for review management PROS Notification of reviews, auto generated responses, customizable responses. CONS It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day. VENDOR RESPONSE We appreciate you taking the time to review us, Sarah! Replied November 2022
- k
Birdeye takes the work out of asking for reviews Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns. PROS We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. CONS Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. VENDOR RESPONSE Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :) Replied November 2022
- a
Birdeye PROS I really like that I get notified when someone leaves a google review and that it will let us auto-respond. CONS So far, I have not found anything that I did not like about the program, but, I have not been using it for long! VENDOR RESPONSE Thanks for sharing, Audrey! Replied October 2022
- m
birdeye great PROS easy to use friendly staff and so fun to use CONS nothing all great thank you so much for all VENDOR RESPONSE Thank you for leaving us a review, Melissa! Replied November 2022
- m
Ease of Navigation The ease of navigation is really nice with already familiar and user-friendly type of features. PROS I like how this app fits to the needs of the business. CONS Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue. VENDOR RESPONSE Hi Mario, we appreciate you taking the time to leave us a review! Thank you for your feedback! and we apologize for the inconvenience you experienced with logging in! Replied November 2022
- c
Excellent Service by KT
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- r
A game-changer for our company Pros: Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service. Cons: There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end. Overall: Great experience! Easy to use and manage and has been really beneficial and time saving for our company.
- j
Birdeye lets you know how you're performing Pros: Birdeye's ease of use allows you to get real feedback from your customer base quickly and efficiently. Cons: I cannont think of any cons to this product. Overall: Birdeye has been very helpful to show us what our customers expect and then allows us to train to exceed those expectations.
- h
BirdEye has helped me with my online reputation greatly. Thank you, BirdEye.
- w
great company to work with for the last 5 years
- m
BirdEye has been great so far. I have only had the product for a week and it has already simplified a lot of my administrative work within my office and helped generate more reviews and update my business listing across all platforms!
- m
All-in-one tool to build your reputation! Pros: Birdeye helps build your reputation online and grow your business. It helps increase the number of reviews and automates the responses. Cons: The software is a bit costly but worth the cost.
- g
Birdeye is an integral part of our client care workflow Use Cases and Deployment Scope - We use Birdeye to manage our reviews and it has really helped us gain a presence online for new customers to see all of our reviews across platforms. We use it on a daily/weekly basis through our client care workflow when we ask for reviews at the end of all of our transactions. Pros - They make leaving a review quick and easy -They share reviews across platforms -They have great customer service Cons - They can integrate directly with my CRM Likelihood to Recommend - Birdeye is a great tool to create a larger presence online for your business. When a client leaves a stellar review there is no chance of the review disappearing like in google. Most Important Features - Review management Return on Investment - Clients choose agents based off reviews and Birdeye ensure clients can find great reviews easily and quickly Other Software Used - Follow Up Boss, BombBomb, Twilio SendGrid