Birdeye vs Reputation 
Birdeye is the #1 marketing platform for multi-location brands
Learn why over 150,000 businesses choose Birdeye to increase visibility, build a strong online reputation, and grow sales.
Trusted by 150K+ local brands and businesses
Every time I think about Birdeye, I think about when we switched and how big a difference it’s made. I used to get 20-page reports from Reputation.com that were pretty, but simply not useful.
With Birdeye, we get the right amount of actionable data into our various locations: our review count increased by 40% almost instantly as a result.
Rob Loveless Digital Marketing Manager, ENT Consumer Services, National Storage Affiliates Trust
Birdeye ranks #1 across the categories most important to your business
Online Reputation Management Software
Local Listings Management Software
Social Media Suites
Why choose Birdeye over Reputation?
OffersPartially OffersDoes Not Offer
Increase review volume & sentiment
| Capability | Why it matters | Birdeye |  |
|---|---|---|---|
| Wider coverage for reviews | Improve your reputation across a larger review network | Manage reviews across 200+ review sites; Respond to them directly from the Birdeye platform | Limited to ~120 sites, restricting the reach and diversity of reviews |
| Direct integration with Yelp | Yelp is a trusted and prominent review site which helps strengthen reputation | Monitor and respond to Yelp reviews directly from the Birdeye platform | No integration with Yelp |
| AI-Translated Review Response | Give equal importance to reviews provided in other languages | Birdeye’s AI Review Response allows you to translate the review into English and respond in the original language | Rep pulls Google translated version of the reviews but does not have the capability to respond in the original language |
| Direct Feedback Collection during Review Generation | Minimise negative reviews and resolve customer concerns privately | Let customers share feedback directly vs. leaving a negative review | Offers a clunky multi-click process that limits feedback collection |
| Review Marketing on Social | Expand your audience by promoting reviews on social | Promote your best reviews on social platforms at no extra cost | Charges extra to promote reviews on social |
| AI Review Summaries | Uncover trends and analyze customer sentiments in seconds | Analyze your most recent 100 reviews and share insights across teams | No AI summaries on Reviews |
| Competitive benchmarketing | Outsmart your competitors with in-depth SWOT analysis | See your strengths and weaknesses mapped 1:1 against key competitors in real-time | Some basic competitive intel, but no head-to-head mapping of strengths and weaknesses |
Scale social publishing & engagement
Get business and competitor insights in one place
Improve listings accuracy & boost discoverability
Earn marketing leadership with unparalleled AI innovation
Drive higher ROI with a modern platform invested in your success
Everything you need to run a digital business
See all ProductsSee all Products
Birdeye customers get results
See all case studies“With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.”
Brandon Dowdy-ErnstChief Experience Officer, Smile Workshop
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
Aaron NovelloTeam Leader, The Novello Group
“Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.”
Ken NorquistAxia Women’s Health
“Our online reviews have increased exponentially! As a result, we’re getting more business because we know our potential customers make buying decisions based on current customer reviews. It’s a cycle — and it works!”
Gina SvendsenDirector of Marketing, Affordable Family Storage
“We’ve dramatically improved our online reputation. We have a direct connection to our customers that we’ve never had before — and with that, we’ve improved customer retention and customer experience.”
Mark BurshearsDigital Marketing Director O’brien Auto Group
“I’ve loved watching our reputation transform from dismal to extremely healthy. Birdeye has one of the easiest platforms and teams to work with and has outperformed the others we've tried. This is a big deal!”
Justin ShookDirector of Marketing, Southern Career Institute
“Birdeye makes it easy to give your customers a number of different ways to reach you. They’ve been an integral part of us reducing our customer cancellations by over 50% this year.”
David MagruderDirector of Sales and Marketing, Custom Lawn and Landscape
“From diner manager to regional vice president, every person using Birdeye can filter and fine-tune the platform to make it work best for them.”
Denise D’Amico JohnsonCommunications Manager, Black Bear Diner
“We are laser-focused on the patient experience from the top down. With Birdeye, we’re able to get a detailed look at our patients, our successes, and areas where we could improve.”
Tim SurowieckiChief Marketing Officer, Sono Bello
“Birdeye saves us time, improves our hospitality efforts, and helps us be strategic. The platform allows us to keep all of our attention on the guest experience, not on technology.”
Amy DickeyDirector of Marketing, Saxton Group
“Birdeye has revolutionised the way we engage customers and promote positive user-generated content online.”
Briana NunezReputation Management Administrator, Zodiac Pool Systems, LLC
“Patients always tell us how great we are. Now our patients can tell everyone else. Easy to use, set up and Birdeye maintains it.”
Jennifer SalinasManager at McDuffie Dentistry
“You spend your time turning clients into evangelists, and then Birdeye will give them a platform to evangelise to the masses. It’s a perfect system. Everybody wins.”
W. Travis PattersonAttorney at Law, Patterson Law Group