Business Messaging
Engage customers, digitally
Take care of business over text
Nothing converts like text. With Birdeye, you can easily reach customers that don’t respond to emails, attach images and documents, and keep your business landline to stay recognisable.
See social messages in one inbox
All your social accounts. All in one place. Receive incoming messages, then respond and convert across Instagram, Facebook, and more.
Use AI to engage web visitors
Set up auto-replies during and off business hours for when you’re away and address common questions via an AI chatbot to free up your support team to answer more complex customer inquiries.
Chat leads in real time
Convert customers directly on your website. Birdeye lets you live chat web visitors, automate FAQ answers for quick responses, and text leads even after they leave.
Get more leads with webforms
Quickly convert prospects by sending webform leads directly to your Birdeye Inbox for personalised follow up.
Message customer through secure channels
Conduct sensitive customer conversations over a secure channel to protect data in transit. Send and receive patient information and documents without a worry.
Email with ease
Turn a tried and true channel into something better. Birdeye helps you templatise and standardise your emails for quick and consistent responses.
Transcribe voicemails
Keep the phones running even when you’re away. Birdeye’s automated receptionist answers calls and transcribes voicemails so you can follow up when you’re free.
Make time for face-time
Humanise your customer experience. Move ongoing conversations to video with just one click and virtually show prospects the products they are looking for.
Collaborate for a smoother workflow
Chat with your team, work in groups, send important messages, and keep your teams engaged from the same inbox that powers customer conversations.
Do more with Birdeye Messaging
Inbox
Keep up with your customers, route messages to the right teams, and optimise your communication strategy through a single inbox.
Contact Management
Easily track and manage customer info and interactions for streamlined and more efficient communication.
Start growing with Birdeye today
Get a firsthand look at the capabilities of the all-in-one Birdeye Platform
