Track, optimise, and report the performance of your reputation across locations and against the competition.
Reputation Score
Understand your online reputation and build trust
Monitor your Reputation Score over time and across all locations. Discover trends and areas for improvement across your ratings, review volume and response rate.
Competitive Benchmarking
Compare reputation against the competition
See how your reviews, ratings, and responses stack up against competitors. Identity where you can improve, and engage more effectively with your customers.
Quickly see how your reviews today stack up against last quarter, or last week — then use those insights to fine tune your customer experience.
Location Level Reports
Get location level reporting
Track your reviews across locations, rank them against each other, and share relevant insights with your location managers on time to drive stellar experiences across locations.
Review Campaign Reports
Get more reviews across channels
Measure the effectiveness of your review generation campaigns and monitor the number of reviews you get at a source, location, and channel level.
Review Response Reporting
Drive faster review response times
Track response time and response rate across locations, employees, and review rating. Compare performance over time and ensure your teams always respond on time.
Review NPS Reporting
Understand the sentiment behind reviews
Track NPS and identify trends in the number of promoters and detractors your brand has over time and across locations. Automatically share the data with your locations and regions to improve.
Employee Leaderboard
Identify and reward your MVPs
Track the number of reviews, review rating distribution, and average rating at an employee level. Use the data to reward your top performers and motivate employees that are lagging behind.
Do more with Birdeye Reviews AI
Review Generation
Use industry leading automation to create a steady stream of fresh reviews across Google, Facebook, and other leading sites.
