Reputation Score
Understand your online reputation and build trust
Monitor your Reputation Score over time and across all locations. Discover trends and areas for improvement across your ratings, review volume and response rate.
Review Insights
Make data your competitive advantage
Reviews Reporting Agent
Get instant insights
The agent pulls insights from review volume, sentiment, and response trends across all locations. Ask a question and get instant answers. Uncover performance gaps and act faster.
Competitive Benchmarking
Compare reputation against the competition
See how your reviews, ratings, and responses stack up against competitors. Identity where you can improve, and engage more effectively with your customers.
Nudges based on Competitive Insights
Get strategies to outperform the competition
Use Insights to receive AI-powered recommendations to improve your online reputation relative to the competition.
AI Review Summaries
Identify the themes with AI
Summarise hundreds of reviews in seconds to quickly learn what’s working — and what isn't.
Instantly visualise your reputation metrics
Access pre-built reports that deliver real-time visual data of reviews, ratings, response times and customer sentiment across all your locations.
Dashboards
Focus on the metrics that matter
Visualise your online reputation data the way you want with intuitive and shareable dashboards designed to keep everyone on the same page.
ROI Reports
Focus on outcome-driven success
Get a clear, data-driven view of your ROI, derived from performance improvements. See beyond surface-level metrics to understand the real impact on cost savings, resource optimisation, and overall returns.
Reviews & Ratings Over Time
Track and monitor review trends
Quickly see how your reviews today stack up against last quarter, or last week — then use those insights to fine tune your customer experience.
Location Level Reports
Get location level reporting
Track your reviews across locations, rank them against each other, and share relevant insights with your location managers on time to drive stellar experiences across locations.
Review Campaign Reports
Get more reviews across channels
Measure the effectiveness of your review generation campaigns and monitor the number of reviews you get at a source, location, and channel level.
Review Response Reporting
Drive faster review response times
Track response time and response rate across locations, employees, and review rating. Compare performance over time and ensure your teams always respond on time.
Review NPS Reporting
Understand the sentiment behind reviews
Track NPS and identify trends in the number of promoters and detractors your brand has over time and across locations. Automatically share the data with your locations and regions to improve.
Employee Leaderboard
Identify and reward your MVPs
Track the number of reviews, review rating distribution, and average rating at an employee level. Use the data to reward your top performers and motivate employees that are lagging behind.
