Create, customise, and send surveys that get a response, not an eye roll. Make it effortless for customers to respond.
Use AI-driven analysis to understand feedback and find ways to improve customer experiences.
Send survey requests on auto-pilot and quickly act on feedback to resolve issues, improve reputation, and drive revenue.
With just one click, BirdAI instantly generates concise summaries of survey responses, whether by survey or individual question. Quickly sort and analyze feedback to find the insights you need, effortlessly.
Get to the heart of how customers truly feel about your business with detailed insights into their sentiment about your brand across locations based on feedback from online reviews and customer surveys.
Create, test, and modify surveys in just a few clicks. No coding or special skills required.
Use text-based survey requests to boost open rates and receive instant responses.
Reach your audience anytime, anywhere. With our automated survey campaigns, you’ll get the feedback you need without any extra effort.
Use survey data to make things right with unsatisfied customers or request referrals from your biggest fans.
Use AI to get survey summaries and to easily analyze your response data. Learn what your customers love — and where they think your business could improve.
“It's so important for each of our practices to share their own personalities so they can keep that authentic local presence. Birdeye Social allows us to post across locations while still connecting with our communities”
“It has been so efficient to post advertising onto our multiple social platforms from 1 central location! We also find it really convenient to have various templates established for different client types.”
“Birdeye Social has been huge in keeping me organised as a social media manager for 90 facebook pages. I just know that everything is in one place and organised. It's been a huge time-saver!”
Birdeye Surveys is the most comprehensive survey tool in the market. It allows you to:
You would use surveys to collect valuable information from your target market to help inform your business strategy, improve your products or services, and offer better customer experience. Surveys help you understand what your business is doing well and what it needs to improve on. Some of the ways you would use surveys are to:
Yes, with Birdeye Surveys, you can get detailed business insights from Athena, our AI-based engine. Our reports and analytics let you view a number of stats which can be filtered by channel, location, response date, status, and question.
How Hughston Clinic drives exceptional patient experience using feedback.
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