In the purview of improving the Mobile App experience for Birdeye users, Birdeye has enhanced the review solicitation flow on the Mobile app.

Businesses can now view tag-based reports to analyze tags associated with reviews. These reports can be accessed from the 'Reports' tab and are placed within the last category under 'Review reports'.

Now, both enterprise and SMB businesses will be able to display their daily working and non-working hours and business days on their Birdeye review profiles.

Birdeye announced new and improved campaign management features that will make it easier than ever to engage with your customers.

After announcing a new User Management flow, Birdeye has now enhanced the features of User Management. Business owners can now assign more locations to a user, manage notifications and upload users in bulk.

The intuitive version of BE Connector 3.0 offers multiple new features with wider coverage, smarter usage and much more.

Birdeye offers visually enriched, in-depth analytical reports to help extract accurate survey data. The reports automatically populate and organize data from your survey responses that enable you to take critical business decisions.

As GMB and Facebook are the two large sources of reviews on the internet, Birdeye has introduced support for direct integration with Facebook and GMB on the Listings module.

The social reconnect workflow is designed to address all integration errors associated with GMB & Facebook pages on Birdeye platform.

Birdeye users can now choose whether or not they want to configure Webchat on Birdeye review profiles. If you do not want a visitor to initiate a chat with you on the Birdeye profile, you can disable the Webchat feature for it.