Make better decisions now with Survey Usage reports
Using Birdeye's deep analytical tools businesses now have the ability to view insights in form of 'Usage Reports'. Usage reports will help businesses fix important loopholes in their product and services and give them the direction to turn customers into promoters.
Birdeye integrates Webchat with business microsite
In addition to business websites, Webchat will be now available on both free and paid Birdeye microsites. Now, as soon as a visitor lands on a business microsite, the webchat window will pop-up.
Birdeye introduces Customer Experience Templates
Now, you can gain insight into how customers feel about your services and request reviews, all in just one click!
Email notifications enabled for non-responded Messenger messages
Birdeye users will be now notified if there are customer messages that are not responded to. If at all the messages are read and not responded, an email notification will be sent to the admins and owners of the location.
Birdeye introduces new features on Birdeye Messenger
Birdeye has released new enhancements for Birdeye Messenger. The new Messenger is more intuitive, user-friendly, and offers more customization options.
'Employee name' and 'Review tags' support available for downloaded reviews
Birdeye will now allow the users to view the employee names and review tags upon downloading reviews in Excel file. The employee name and the tags associated with reviews will be visible under the 'Assisted by' and the 'Tags' column respectively.
Birdeye launches Webchat and Messenger to help businesses get more customers
Birdeye launches two new products: Webchat and Messenger. This will help businesses to increase conversions, engage website visitors and manage all customer communication in one place.
Birdeye adds capability to edit running surveys
Birdeye gives you the ability to edit surveys that you have created within your Birdeye dashboard. With this new improvement, business now have the flexibility to make improvements and changes to the running survey without creating a new survey to incorporate new changes.
Now, get error notifications for invalid login credentials and incorrect review source URLs
Birdeye has now enabled error notifications for incorrect review monitoring URLs and invalid login credentials entered for the review monitoring sites.
Leap one step further with Birdeye's survey ticketing module
With Birdeye, businesses now have the ability to create tickets from the survey responses received from the respondent. Once a ticket is created by a business, it can be tracked, assigned to employees and closed after a resolution is arrived.