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Uncommon Orthodontics
- Orthodontists
- Joplin, MO
About this business
Location details
2330 S Rangeline Rd, Suite E, Joplin, MO, 64804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Recommendedthe wait times have become absolutely ridiculous. my daughter is always early for her appointments and several ppl come in after her and get taken back before her, every visit. here with her now and she's been waiting almost an hour and multiple ppl have came in after and are getting delt with. this place use to be better...very disappointed specially when there wasn't many ppl here when we arrived. her last appointment she was here for almost 2 hrs and over half of it was waiting in the lobby.
Business response:
Hello, Tia. Thank you for taking the time to leave us feedback. We apologize for the long wait times you and your daughter have experienced during your visits. At Uncommon Orthodontics, we strive to provide timely and efficient service to all of our patients. A member of the team will be reaching out to discuss your experience. Thank you for bringing this to our attention.
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Business response:
Hi, Bhizza. Thank you for taking the time to share your review. We're honored to be trusted with your smile. Best, Uncommon Orthodontics team
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Business response:
We are so glad you had a great experience, Thandolwethu. We appreciate the kind words and look forward to seeing you again. Best, Uncommon Orthodontics
Definitely not the same environment as when Dr. Jamie was here. It feels like your child is just a number. We absolutely loved this place before. Staff has basically no interaction with the patients. They don’t know my daughter when she walks through the door. One would think after a year plus staff would know her name.
My twins had their braces put on 5 months ago. To date, they have had 8 brackets break off between the two of them!!! When I call to get the brackets fix, the “first available appointment” is always more than a week away. The brackets that keep breaking are the ones that the rubber bands are on, so without those brackets the teeth aren’t being moved properly. I’ve had to call a regional manager several times because of poor customer service and so many broken brackets. I would NOT recommend them and if I could go somewhere ... read more
Missed a couple of payments and they refused to see him until I paid 3 payments only to be told they turned it over to a collection agency and would see him anymore, not even to fix broken wire or take them off. Told to make agreement of payments with collection agency and they would see him, anyone knows collection agencies buy debts and they had never heard of the account! Then to find out they had overbilled Health choice.
Business response:
Sharon, we appreciate you reaching out with your concerns. We have tried to contact you to discuss the issues that you have encountered but have been unable to reach you. If you would, please give us a call at 417-625-1114. Best, the Uncommon Orthodontics Team
The customer service had gone downhill over the last two years. When we started with them we were so pleased. Over the last year it's been awful. The "insurance coordinator " is rude and unhelpful. She never fully listens to what you are saying. When I switched employers and had considerably better orthodontics coverage they were not at all helpful in maximizing my work in progress benefits. For a large portion of the treatment multiple orthodontist were involved which really makes me question what kind of continuity of care... read more
Business response:
Mary, we are grateful we were able to speak with you today, thank you for carving out time for us. Your feedback was very helpful. We appreciate the opportunity to talk through your concerns. Best, the Uncommon Orthodontics Team
I do not recommend uncommon orthodontics to anyone I took my daughter there. Paid $2000 so I would be paid up for several months. They gave me a late charge of $60. Not to mention they messed my daughter’s mouth up. She had to have 4 back teeth removed for no reason and now they want me to pay for 4 implants for their screw up. They have had 3 orthodontist’s since we have been there. And no one there even knows my daughters name.. There’s a lot better places that do braces that are 100 times better and about half the price..... read more
Business response:
Tiffany, we hate to hear of any experiences like yours not being "uncommon" and would like the honor of addressing your concerns in a private message to protect patient privacy. We have had some ownership change since the passing of our owner/founder but we are so excited about our doctor team serving Joplin now. We look forward to talking with you further, if you will give us that chance!
Frequently asked questions about Uncommon Orthodontics
How is Uncommon Orthodontics rated?
Uncommon Orthodontics has a 4.5 star rating with 604 reviews.
When is Uncommon Orthodontics open?
Uncommon Orthodontics is closed now. It will open on Monday at 8:30 a.m.