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Universal Windows Direct of Baltimore
- Windows Installation
- Baltimore, MD
About this business
Location details
2555 Lord Baltimore Dr, Suite K, Baltimore, MD, 21244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Took two months to finalize a contract, incorrect measurements and inaccurate count of window units. When the windows were delivered, the technician noticed the trim that came with the windows was incorrect. Took another 3 months to finish the job. As the homeowner, I had to take the blinds and curtains down twice.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The window quality is good. If you are in a hurry to get this done, you have the wrong company. I signed the contract in November and didn't get the windows installed until April, even though I was told it would be January at the latest.
Business response:
Ed , we sincerely apologize for the delays you experienced during your project. We understand the importance of timeliness and are actively working to improve our scheduling process to ensure smoother timelines in the future. Thank you for your feedback and please don't hesitate to contact our team directly at (855) 293-7813 to further discuss this experience.
The customer service has a lot to be desired. There are long wait times when you don't hear from anyone and you don't know what the status of your order is.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for the inconvenience you have experienced with our customer service. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal... read more
Never finished installing my windows, but have been paid in full!
Business response:
Kathleen, we are truly sorry to hear about this experience. Please contact us directly at (855) 293-7813 to discuss your project status at this time.^J
Frequently asked questions about Universal Windows Direct of Baltimore
How is Universal Windows Direct of Baltimore rated?
Universal Windows Direct of Baltimore has a 4.1 star rating with 254 reviews.
When is Universal Windows Direct of Baltimore open?
Universal Windows Direct of Baltimore is open now. It will close at 8:00 p.m.