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Universal Windows Direct of Baltimore
- Windows Installation
- Baltimore, MD
About this business
Location details
2555 Lord Baltimore Dr, Suite K, Baltimore, MD, 21244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Not all windows were delivered. And no call back on when we can expect them
Business response:
Hi, Christine. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Because I signed up a contract and you found something wrong. You called me on wrong phone number and finally a got an email telling me if I didn't signed up the contract before a specific date I was going to be charged with a 15% of the contract. The wrong came from your vendor not from me. I felt threatened by that email. Also the terms of loan were different ( it was supposed to be 3 years with not interest and not monthly payments). Later I got a letter from GreenSky telling me that I was 2 months late with the payment. ... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
No, would likely not recommend or referred to friends or families since windows was not installed properly. windows was installed in February of 2025 and on windy day, I can feel the draft through the windows. Insulation plastic was put on the windows and I can see the inflated the plastic like a balloon. I reported and send picture to Universal Windows Direct of Baltimore over 2 or 3 weeks ago and no answer or reply.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Did not repair the damages nor would pay for them in full the entire amount!! I would have still have to come out of pocket for their error and damages!
They installed windows with a much larger depth than my current windows. Which made my windows uneven, blinds no longer fit. They broke my window sill. I’m still waiting for them to replace it. They are demanding the balance of 750.00 before they replace my window sill. I informed them that the job is not complete since they cracked my window sill. I paid close to $2000.00 already and when they replaced my window sill back to the way it was before they came to install, what was supposed to be custom windows I’ll pay them the... read more
Business response:
Hello, Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
During the sales process selected a door presented by the sales person that had blinds in the glass. Once we committed the paperwork noted clear glass. I would have selected a different door or a different kind of glass if the issue was made clear.
Business response:
Hello, Issac. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
incomplete window install issues still not taking care of after almost 1 year later. Installed windows crooked. Left holes in fames that needed to be plugged. Ordered 12 windows ,only 11 show up on install day. They ordered 1 window but came in hinged wrong. Told them to pit it in anyway.
Business response:
Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Frequently asked questions about Universal Windows Direct of Baltimore
How is Universal Windows Direct of Baltimore rated?
Universal Windows Direct of Baltimore has a 4.1 star rating with 254 reviews.
When is Universal Windows Direct of Baltimore open?
Universal Windows Direct of Baltimore is open now. It will close at 8:00 p.m.