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Universal Windows Direct of Baltimore
- Windows Installation
- Baltimore, MD
About this business
Universal Windows Direct is one of the fastest-growing home remodeling companies in the country. Our founding philosophy to provide constant and never-ending improvement to our customers is what brings us pride in providing quality products for your home at the best possible price. Ranked in the top 10 on Qualified Remodeler’s Top 500 list, Universal Windows Direct provides custom made replacement windows and doors specific to each home. You’ll have a peace of mind knowing that your investment is protected with our industry-... read more
Location details
2555 Lord Baltimore Dr, Suite K, Baltimore, MD, 21244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Not all windows were delivered. And no call back on when we can expect them
Because I signed up a contract and you found something wrong. You called me on wrong phone number and finally a got an email telling me if I didn't signed up the contract before a specific date I was going to be charged with a 15% of the contract. The wrong came from your vendor not from me. I felt threatened by that email. Also the terms of loan were different ( it was supposed to be 3 years with not interest and not monthly payments). Later I got a letter from GreenSky telling me that I was 2 months late with the payment. ... read more
No, would likely not recommend or referred to friends or families since windows was not installed properly. windows was installed in February of 2025 and on windy day, I can feel the draft through the windows. Insulation plastic was put on the windows and I can see the inflated the plastic like a balloon. I reported and send picture to Universal Windows Direct of Baltimore over 2 or 3 weeks ago and no answer or reply.
Did not repair the damages nor would pay for them in full the entire amount!! I would have still have to come out of pocket for their error and damages!
They installed windows with a much larger depth than my current windows. Which made my windows uneven, blinds no longer fit. They broke my window sill. I’m still waiting for them to replace it. They are demanding the balance of 750.00 before they replace my window sill. I informed them that the job is not complete since they cracked my window sill. I paid close to $2000.00 already and when they replaced my window sill back to the way it was before they came to install, what was supposed to be custom windows I’ll pay them the... read more
During the sales process selected a door presented by the sales person that had blinds in the glass. Once we committed the paperwork noted clear glass. I would have selected a different door or a different kind of glass if the issue was made clear.
incomplete window install issues still not taking care of after almost 1 year later. Installed windows crooked. Left holes in fames that needed to be plugged. Ordered 12 windows ,only 11 show up on install day. They ordered 1 window but came in hinged wrong. Told them to pit it in anyway.
Frequently asked questions about Universal Windows Direct of Baltimore
How is Universal Windows Direct of Baltimore rated?
Universal Windows Direct of Baltimore has a 4.1 star rating with 248 reviews.
When is Universal Windows Direct of Baltimore open?
Universal Windows Direct of Baltimore is closed now. It will open at 8:00 a.m.